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Pay: Pay has conditions — pay source
Basic knowledge of Windows Server, T-SQL, backups, and networking The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan. We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
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What you’ll work on

Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed
Build and maintain a knowledge base of known issues and solutions
Monitor systems and flag anything unusual

From the employer’s posting

Prioritise and solve problems raised by colleagues across the company and parent company Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed Build and maintain a knowledge base of known issues and solutions

Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed Build and maintain a knowledge base of known issues and solutions Escalate issues you can't resolve, with clear context for the next team

Escalate issues you can't resolve, with clear context for the next team Monitor systems and flag anything unusual Handle confidential information responsibly

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Pay: - Basic knowledge of Windows Server, T-SQL, backups, and networking The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan. We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
Location & working pattern: Tallinn, Harjumaa, Estonia
The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan. We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
Work authorization: No clear work-authorization passage found. Eligibility is unconfirmed.

Open source at boards.greenhouse.io ↗Read the full description ↓

Posting history

Status in our records: Active
First seen by us: Sep 1, 2026
Recorded sightings: 5
Last seen by us: Sep 8, 2026

These dates show when we found the listing. Check the employer’s website to confirm it is still accepting applications.

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Job description

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

Join the Genius team powering fan engagement with smart ads, AI-driven broadcasts, epic stats, and gamified experiences.

We're looking for a Technical Support Analyst to keep our sportsbook clients running smoothly.

WHAT YOU'LL DO:

Respond to client queries and resolve issues quickly, clearly, and to a high standard
Prioritise and solve problems raised by colleagues across the company and parent company
Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed
Build and maintain a knowledge base of known issues and solutions
Escalate issues you can't resolve, with clear context for the next team
Monitor systems and flag anything unusual
Handle confidential information responsibly

WHAT YOU'LL BRING:

Strong verbal and written communication, English B2+
Experience in customer support, ideally technical support
Experience using ticketing systems
Strong problem-solving skills and good judgement on when to escalate
Able to multitask and stay accurate under pressure
Comfortable with MS Office, online research, and our internal tools
Basic knowledge of Windows Server, T-SQL, backups, and networking

The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change 

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.