&lt;h2&gt;&lt;strong&gt;Build the platform that powers global trade&lt;/strong&gt;&lt;/h2&gt;
&lt;h2&gt;&lt;strong&gt;The opportunity&lt;/strong&gt;&lt;/h2&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexport’s Ocean Consolidation Services Data Intelligence team is building datasets, insights, and platforms to define, plan and operate logistics solutions to enable global trade for everyone. We move fast, iterating quickly on big business problems. We work smart, applying technology to unlock insights and provide outsized value to our customers. We swing big, knowing our customers won’t benefit from micro optimizations. Leveraging the largest data set for logistics products and services sold in the industry, this team treats data as an asset and determines how to maximize its business value and extend our competitive advantage.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The ideal candidate will have analytics experience, and should be comfortable working across multiple projects / programs with the capability to influence external stakeholders. The candidate should be comfortable interfacing with technology systems, and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will have advanced skills in using/building datasets, as well as building visualizations in various forums. The candidate must be capable of working with non-technical individuals, gathering input, and making independent decisions based on that input to ensure that Operations have the tool sets they need to be successful.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At their core, Data Engineers at Flexport are strong technical individuals who enjoy working with large data sets. They are comfortable working with both business users and other engineers to develop tools and datasets enabling self-service analytics. There are significant opportunities for new team members to emerge as leaders, taking on additional projects and responsibilities with strong performance.&lt;/span&gt;&lt;/p&gt;
&lt;h2&gt;&lt;strong&gt;You will:&lt;/strong&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Effectively manage customer expectations and resolve conflicts that balance client and company needs.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Develop processes to effectively maintain and disseminate project information to stakeholders.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Be successful in a delivery-focused environment and determine the right processes to make the team successful.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This opportunity requires excellent technical, problem-solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation, and innovation, and drive projects with urgency in this fast-paced environment.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support the scalable growth of the company by developing and enabling the success of the Small and Medium Businesses (SMB) leadership team.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Actively seek to implement and distribute best practices across the operation.&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;br&gt;&lt;br&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;strong&gt;You should have:&lt;/strong&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;7+ years of experience as an analyst or engineer in the data/BI space.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience leading and influencing the BI strategy of your team or organization.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working directly with business stakeholders to translate between data and business needs.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with basic data analytics and science skills using SQL, Python, R or similar tools.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with data visualization using Looker, Tableau, PowerBI, Quicksight, or similar tools.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Basic knowledge of statistics such as hypothesis testing and data distributions.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;strong&gt;About Flexport:&lt;/strong&gt;&lt;/h2&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8B, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.&lt;/span&gt;&lt;/p&gt;
&lt;h2&gt;&lt;strong&gt;Worried about not having any logistics experience?&lt;/strong&gt;&lt;/h2&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from&lt;/span&gt;&lt;a href=&quot;https://www.flexport.com/careers/diversity-and-inclusion&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; diverse backgrounds and experiences&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; together with our industry veterans to help move the global logistics industry forward.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;To learn more about what our tech teams have been up to, head to the&lt;/span&gt;&lt;a href=&quot;https://flexport.engineering/&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Engineering Blog&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;#LI-Hybrid&lt;/span&gt;&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div class=&quot;c-message_kit__gutter&quot;&gt;
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&lt;div&gt;&lt;span style=&quot;font-family: arial, sans-serif;&quot;&gt;&lt;em&gt;The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. &lt;/em&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;/div&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;The US base salary range for this full-time position: (exclusive of bonus, equity and benefits.)&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$221,484&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$270,703 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Senior Data Engineer

&lt;p&gt;&lt;strong&gt;Who is Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What does Blueprint do?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What will I be doing?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint is looking a &lt;strong&gt;German&lt;/strong&gt;&lt;strong&gt;-Speaking Tier 2 Billing Support Agent&lt;/strong&gt; to join us as we build cutting-edge technology solutions! We are looking for an experienced, highly organized, support professional who will play a critical role in ensuring compliance of our Service Level Agreement (SLA) and Statement of Work (SOW).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Deliver world-class customer service by following established departmental policies, processes, and standards&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Manage and respond to&amp;nbsp;customer support tickets&amp;nbsp;submitted by our customers&amp;nbsp;within the established SLA and performance guidelines for&amp;nbsp;LOB&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Respond to customer tickets with relevant information and directions in an organized and concise manner&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Troubleshoot issues to help diagnose problems.&amp;nbsp;Follow established troubleshooting procedures, including use of appropriate resources and desktop tools.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Effectively&amp;nbsp;collaborates with the client&amp;nbsp;to work through the troubleshooting process, ensuring customer problem resolution.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Provide exceptional customer support and&amp;nbsp;consistently&amp;nbsp;meet&amp;nbsp;and exceed&amp;nbsp;performance&amp;nbsp;SLA’s&amp;nbsp;within a fast-paced, structured, dynamic and high- transaction environment.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ability to multitask between multiple tools and apply information and knowledge to customer situations.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;May be assigned to&amp;nbsp;assist in other ticket queues as needed&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Meet personal/team qualitative and quantitative targets&lt;/li&gt;
&lt;li&gt;Meet dual role responsibilities while maintaining designated metrics&lt;/li&gt;
&lt;li&gt;Other duties as assigned&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Key Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Customer focus and adaptability to different personality types&lt;/li&gt;
&lt;li&gt;Have the ability to show empathy, educate and provide solutions when needed&lt;/li&gt;
&lt;li&gt;Ability to multi-task: search relevant information, investigate etc&lt;/li&gt;
&lt;li&gt;Must be detail oriented and be able to think rationally&lt;/li&gt;
&lt;li&gt;Have the ability to make vital judgment&amp;nbsp;calls / resolve billing issues in real time&lt;/li&gt;
&lt;li&gt;Able to de-escalate user complaints&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Education and Experience:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;German language (native speaker)&lt;/li&gt;
&lt;li&gt;One year or more customer service experience&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Associates degree or equivalent or relevant experience. Bachelor’s degree&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Some online game knowledge and experience&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Work Environment&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The work environment is usually a traditional office, indoor setting with no exposure to outside elements.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;This position requires no travel.&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;FLSA - Job Classification:&lt;/strong&gt;&amp;nbsp;Non-Exempt - Hourly, Full Time Position&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt;&amp;nbsp;Bellevue, WA&lt;/p&gt;
&lt;p&gt;Blueprint wants you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We also believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Medical, dental, and vision coverage&lt;/li&gt;
&lt;li&gt;401k program&lt;/li&gt;
&lt;li&gt;Competitive PTO offerings&lt;/li&gt;
&lt;li&gt;Parental Leave&lt;/li&gt;
&lt;li&gt;Personal paid Volunteer time to support our community&lt;/li&gt;
&lt;li&gt;Contribute to one of our Employee Affinity Groups&lt;/li&gt;
&lt;li&gt;Opportunities for professional growth and development&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Blueprint Technologies is an equal opportunity employer where employment is based on merit, qualifications, and professional competence&lt;/p&gt;

Tier 2 Billing Support Agent (German)

&lt;p&gt;&lt;strong&gt;Who is Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What does Blueprint do?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What will I be doing?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint is looking for an &lt;strong&gt;IT Business Analyst&lt;/strong&gt; to join our growing team.&amp;nbsp; The IT Business Analyst’s role is to evaluate business processes, identify needs, and develop strategies to maximize opportunities. You will work with business, IT and data systems. &amp;nbsp;The role will interact with program managers, program stakeholders, data analysts, and various subject experts.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Duties/Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Own the delivery of regular, recurring business updates, including analysis of business trends and program insights, to an executive leadership team&lt;/li&gt;
&lt;li&gt;Collaborates with team/stakeholders to execute project scope and vision&lt;/li&gt;
&lt;li&gt;Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.&lt;/li&gt;
&lt;li&gt;Research, reviews, and analyzes the effectiveness and efficiency of existing trends and communicate updates and make recommendations to the project team.&lt;/li&gt;
&lt;li&gt;Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.&lt;/li&gt;
&lt;li&gt;Combine effective storytelling with robust, accurate data analysis to provide direction or recommendations to members of the project team.&lt;/li&gt;
&lt;li&gt;Assists with the interpretation of customer requirements into feasible options and communicating these back to the business stakeholders.&lt;/li&gt;
&lt;li&gt;Manages and tracks assigned tasks throughout the project lifecycle; enforce and redefine as necessary.&lt;/li&gt;
&lt;li&gt;Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, program team, and other stakeholders so that issues and solutions are understood.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required Skills/Abilities: &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Expert Excel skills&lt;/li&gt;
&lt;li&gt;Strong SQL skills a huge plus&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills&lt;/li&gt;
&lt;li&gt;Great analytical, critical thinking and problem-solving abilities&lt;/li&gt;
&lt;li&gt;Excellent presentation abilities, with experience presenting to an executive audience&lt;/li&gt;
&lt;li&gt;Proven management and organization skills&lt;/li&gt;
&lt;li&gt;Strong adaptability and capacity to work in fast-paced environments&lt;/li&gt;
&lt;li&gt;In-depth understanding of organizational data flow and its use in management decision-making&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Education and Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree or higher in business analysis, business administration, finance or related field&lt;/li&gt;
&lt;li&gt;Minimum 3 years of Business Analyst experience, with a strong preference towards candidates with experience supporting Sales or Marketing teams&lt;/li&gt;
&lt;li&gt;Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development&lt;/li&gt;
&lt;li&gt;Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources&lt;/li&gt;
&lt;li&gt;Working knowledge of Windows office systems&lt;/li&gt;
&lt;li&gt;Excellent understanding of the organization’s goals and objectives&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;FLSA - Job Classification:&lt;/strong&gt; Exempt - Full Time Position&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt; Bellevue, WA&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Please Note: This position is temporarily remote until we resume in office operations.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;Blueprint wants you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We also believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Medical, dental, and vision coverage&lt;/li&gt;
&lt;li&gt;401k program&lt;/li&gt;
&lt;li&gt;Competitive PTO offerings&lt;/li&gt;
&lt;li&gt;Parental Leave&lt;/li&gt;
&lt;li&gt;Personal paid Volunteer time to support our community&lt;/li&gt;
&lt;li&gt;Contribute to one of our Employee Affinity Groups&lt;/li&gt;
&lt;li&gt;Opportunities for professional growth and development&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Blueprint Technologies is an equal opportunity employer where employment is based on merit, qualifications, and professional competence&lt;/p&gt;

IT Business Analyst

&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Smartsheet is already beloved by customers around the world for empowering people to improve how they work. We are looking for someone who will help play a critical role in shaping and driving the medium and long-term growth of the company. You will assist in implementing strategies across the systems and organizations responsible for delivery and execution. The ideal candidate will be analytical and data driven.&amp;nbsp; You enjoy diving deep into complex problems, finding and analyzing the relevant data; you will also thrive on deriving deep, relevant and interesting insights into the business from a variety of data sources. You will be comfortable with conducting industry research, collecting and analyzing data from a variety of sources, and working cross-functionally with finance, product, sales and marketing as a part of the strategic planning process.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will report to the Sr. Strategy Director and can be located remotely (in the U.S.) or in our Bellevue, WA headquarters.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Provide deep data driven analysis and derive meaningful insights into the current market as well as Smartsheet’s internal company performance and execution to support the development of Smartsheet’s medium-term and long-term growth strategy and multi-year business plan.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Conduct strategic analyses of existing and adjacent markets to help identify and evaluate potential product innovation opportunities. Critically review and assess market structure, customer workflow and needs as well as trends &amp;amp; drivers influencing market size, growth, profitability, comparative advantage and risk.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Conduct analyses, working across the Smartsheet organization, of internal performance in key business areas to identify opportunities for medium-term and long-term growth initiatives.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Build processes to increase efficiency as the business grows and scales.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Provide research and analytical support as part of a cross-functional team to identify and evaluate critical strategic opportunities.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support other duties as needed.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;You have:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;8+ years of business experience.&amp;nbsp; Experience as a financial analyst, business planner, business analyst, or data analyst is preferred but not required.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Deep experience in the technology sector, ideally prior relevant experience in SaaS, software or high-growth technology companies.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Demonstrated strategic and analytical skills.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Demonstrated ability to excel in an innovative, fast-paced environment.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong oral and written communication skills and ability to formulate and deliver insights around complex business problems in a thoughtful and persuasive manner.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to manage multiple simultaneous high-priority projects.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Interest in building and scaling in a high-growth environment.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks &amp;amp; Benefits:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Equity - Restricted Stock Units (RSUs) with all offers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Lucrative Employee Stock Purchase Program (15% discount)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Monthly stipend to support your work and productivity&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexible Time Away Program, plus Incidental Sick Leave&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Up to 24 weeks of Parental Leave&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Personal paid Volunteer Day to support our community&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Opportunities for professional growth and development including access to LinkedIn Learning online courses&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Teleworking options from any registered location in the U.S. (role specific)&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Equal Opportunity Employer:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!&lt;/span&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;#BI-Remote&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;#LI-Remote&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Strategy Analyst

&lt;p&gt;&lt;strong&gt;Who is Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What does Blueprint do?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What will I be doing?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint is looking for a &lt;strong&gt;Business Analyst&lt;/strong&gt; to join our growing team.&amp;nbsp; The Business Analyst’s role is to evaluate business processes, identify needs, and develop strategies to maximize opportunities. The Business Analyst works with business, IT and data systems. &amp;nbsp;The role will interact with program managers, program stakeholders, data analysts, and various subject experts.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Duties/Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Active Secret Security Clearance; or higher&lt;/li&gt;
&lt;li&gt;Experience with Vantage (a plus)&lt;/li&gt;
&lt;li&gt;Strong experience with ETL development, data modeling, data warehousing, MySQL, PowerBI, and databases in a business environment with large-scale, complex datasets&lt;/li&gt;
&lt;li&gt;Own the delivery of regular, recurring business updates, including analysis of business trends and program insights, to an executive leadership team&lt;/li&gt;
&lt;li&gt;Collaborates with team/stakeholders to execute project scope and vision&lt;/li&gt;
&lt;li&gt;Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.&lt;/li&gt;
&lt;li&gt;Research, reviews, and analyzes the effectiveness and efficiency of existing trends and communicate updates and make recommendations to the project team.&lt;/li&gt;
&lt;li&gt;Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.&lt;/li&gt;
&lt;li&gt;Combine effective storytelling with robust, accurate data analysis to provide direction or recommendations to members of the project team.&lt;/li&gt;
&lt;li&gt;Assists with the interpretation of customer requirements into feasible options and communicating these back to the business stakeholders.&lt;/li&gt;
&lt;li&gt;Manages and tracks assigned tasks throughout the project lifecycle; enforce and redefine as necessary.&lt;/li&gt;
&lt;li&gt;Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, program team, and other stakeholders so that issues and solutions are understood.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Required Skills/Abilities: &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Active Secret Security Clearance; or higher&lt;/li&gt;
&lt;li&gt;Experience with Power BI&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong SQL skills a huge plus&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills&lt;/li&gt;
&lt;li&gt;Great analytical, critical thinking and problem-solving abilities&lt;/li&gt;
&lt;li&gt;Excellent presentation abilities, with experience presenting to an executive audience&lt;/li&gt;
&lt;li&gt;Proven management and organization skills&lt;/li&gt;
&lt;li&gt;Strong adaptability and capacity to work in fast-paced environments&lt;/li&gt;
&lt;li&gt;In-depth understanding of organizational data flow and its use in management decision-making&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Education and Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree or higher in business analysis, business administration, finance or related field&lt;/li&gt;
&lt;li&gt;Minimum 3 years of Business Analyst experience, with a strong preference towards candidates with experience supporting Sales or Marketing teams&lt;/li&gt;
&lt;li&gt;Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development&lt;/li&gt;
&lt;li&gt;Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources&lt;/li&gt;
&lt;li&gt;Working knowledge of Windows office systems&lt;/li&gt;
&lt;li&gt;Excellent understanding of the organization’s goals and objectives&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;FLSA - Job Classification:&lt;/strong&gt; Exempt - Full Time Position&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt; Bellevue, WA&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Please Note: This position is temporarily remote until we resume in office operations.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;Blueprint wants you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We also believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Medical, dental, and vision coverage&lt;/li&gt;
&lt;li&gt;401k program&lt;/li&gt;
&lt;li&gt;Competitive PTO offerings&lt;/li&gt;
&lt;li&gt;Parental Leave&lt;/li&gt;
&lt;li&gt;Personal paid Volunteer time to support our community&lt;/li&gt;
&lt;li&gt;Contribute to one of our Employee Affinity Groups&lt;/li&gt;
&lt;li&gt;Opportunities for professional growth and development&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Blueprint Technologies is an equal opportunity employer where employment is based on merit, qualifications, and professional competence&lt;/p&gt;

Business Analyst

&lt;h1&gt;&lt;strong&gt;Who is Blueprint?&lt;/strong&gt;&lt;/h1&gt;
&lt;p&gt;Blueprint is a technology company that focuses on digital transformation. We specialize in cloud and infrastructure, data platform and engineering, data science and analytics, organizational modernization and customer experience optimization.&amp;nbsp; We have a nationwide presence with offices across multiple regions and we serve customers in multiple industry verticals.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are innovators. Motivators. Thought provokers.&amp;nbsp; Our collective backgrounds bring diverse perspectives that enable us to consistently think differently.&amp;nbsp; We want you to bring your biggest and best ideas to help positively impact our culture, clients and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, 401k, paid volunteer hours and tuition reimbursement.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What will I be doing?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint is looking for a &lt;strong&gt;Billing Call Representative &lt;/strong&gt;to join our Billing team.&amp;nbsp; This is a hybrid role that provides the growth and challenge as you build dual expertise as an Billing Agent and a Billing Calling Representative. The successful candidate will be able to accept ownership for effectively solving customer billing (unauthorized or charge-back)&amp;nbsp;issues, complaints and inquiries; keeping customer &amp;amp; client satisfaction at the core of every decision and behavior. This role will align to the current work from home framework and will eventually transition to an on-site position at the Bellevue location.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage&amp;nbsp;a queue of&amp;nbsp;outbound&amp;nbsp;calls in a timely and efficient manner&lt;/li&gt;
&lt;li&gt;Follow communication “scripts” when handling different topics during&amp;nbsp;training&amp;nbsp;process (prior&amp;nbsp;to identifying your own style when making&amp;nbsp;calls)&lt;/li&gt;
&lt;li&gt;Identify customers’ needs, clarify information, research all issues and provide solutions and/or alternatives&lt;/li&gt;
&lt;li&gt;Build sustainable relationships and engage customers by taking the extra mile. Provide the extra assurance and high touch customer support to move issues to resolution.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Maintain up to date and comprehensible records of all conversations within Blueprint’s internal tools&lt;/li&gt;
&lt;li&gt;Deliver world-class customer service by following established departmental policies, processes, and standards&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Manage and respond to&amp;nbsp;customer support tickets&amp;nbsp;submitted by our customers&amp;nbsp;within the established SLA and performance guidelines for&amp;nbsp;LOB&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Respond to customer tickets with relevant information and directions in an organized and concise manner&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Troubleshoot issues to help diagnose problems.&amp;nbsp;Follow established troubleshooting procedures, including use of appropriate resources and desktop tools.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Effectively&amp;nbsp;collaborates with the client&amp;nbsp;to work through the troubleshooting process, ensuring customer problem resolution.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Provide exceptional customer support and&amp;nbsp;consistently&amp;nbsp;meet&amp;nbsp;and exceed&amp;nbsp;performance&amp;nbsp;SLA’s&amp;nbsp;within a fast-paced, structured, dynamic and high- transaction environment.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ability to multitask between multiple tools and apply information and knowledge to customer situations.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;May be assigned to&amp;nbsp;assist in other ticket queues as needed&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Meet personal/team qualitative and quantitative targets&lt;/li&gt;
&lt;li&gt;Meet dual role responsibilities while maintaining designated metrics&lt;/li&gt;
&lt;li&gt;Other duties as assigned&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Previous&amp;nbsp;call&amp;nbsp;representative experience in a customer support role is mandatory&lt;/li&gt;
&lt;li&gt;Leadership characteristics (should always be able to maintain control of the&amp;nbsp;call&amp;nbsp;/&amp;nbsp;situation)&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong phone and verbal communication skills along with active listening&lt;/li&gt;
&lt;li&gt;Customer focus and adaptability to different personality types&lt;/li&gt;
&lt;li&gt;Have the ability to show empathy, educate and provide solutions when needed&lt;/li&gt;
&lt;li&gt;Ability to multi-task: search relevant information, investigate while on&amp;nbsp;the call etc.&lt;/li&gt;
&lt;li&gt;Must be detail oriented and be able to think rationally&lt;/li&gt;
&lt;li&gt;Have the ability to make vital judgment&amp;nbsp;calls / resolve billing issues in real time&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Education and Experience:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1+ years call&amp;nbsp;representative experience in a customer support role required&lt;/li&gt;
&lt;li&gt;One year or more customer service experience&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Associates degree or equivalent or relevant experience. Bachelor’s degree&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Some online game knowledge and experience&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Work Environment:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The work environment is usually a traditional office, indoor setting with no exposure to outside elements.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;This position requires no travel.&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;FLSA - Job Classification:&lt;/strong&gt;&amp;nbsp;Non-Exempt - Hourly, Full Time Position&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt;&amp;nbsp;Bellevue, WA&lt;/p&gt;

Billing Support Agent

&lt;p&gt;&lt;strong&gt;Who is Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What does Blueprint do?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What will I be doing?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint is looking an &lt;strong&gt;Italian-Speaking&lt;/strong&gt; &lt;strong&gt;Billing Support Agent&lt;/strong&gt; to join us as we build cutting-edge technology solutions! We are looking for an experienced, highly organized, support professional who will play a critical role in ensuring compliance of our Service Level Agreement (SLA) and Statement of Work (SOW).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Deliver world-class customer service by following established departmental policies, processes, and standards&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Manage and respond to&amp;nbsp;customer support tickets&amp;nbsp;submitted by our customers&amp;nbsp;within the established SLA and performance guidelines for&amp;nbsp;LOB&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Respond to customer tickets with relevant information and directions in an organized and concise manner&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Troubleshoot issues to help diagnose problems.&amp;nbsp;Follow established troubleshooting procedures, including use of appropriate resources and desktop tools.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Effectively&amp;nbsp;collaborates with the client&amp;nbsp;to work through the troubleshooting process, ensuring customer problem resolution.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Provide exceptional customer support and&amp;nbsp;consistently&amp;nbsp;meet&amp;nbsp;and exceed&amp;nbsp;performance&amp;nbsp;SLA’s&amp;nbsp;within a fast-paced, structured, dynamic and high- transaction environment.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ability to multitask between multiple tools and apply information and knowledge to customer situations.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;May be assigned to&amp;nbsp;assist in other ticket queues as needed&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Meet personal/team qualitative and quantitative targets&lt;/li&gt;
&lt;li&gt;Meet dual role responsibilities while maintaining designated metrics&lt;/li&gt;
&lt;li&gt;Other duties as assigned&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Key Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Customer focus and adaptability to different personality types&lt;/li&gt;
&lt;li&gt;Have the ability to show empathy, educate and provide solutions when needed&lt;/li&gt;
&lt;li&gt;Ability to multi-task: search relevant information, investigate etc&lt;/li&gt;
&lt;li&gt;Must be detail oriented and be able to think rationally&lt;/li&gt;
&lt;li&gt;Have the ability to make vital judgment&amp;nbsp;calls / resolve billing issues in real time&lt;/li&gt;
&lt;li&gt;Able to de-escalate user complaints&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Education and Experience:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Italian language (native speaker)&lt;/li&gt;
&lt;li&gt;One year or more customer service experience&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Associates degree or equivalent or relevant experience. Bachelor’s degree&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Some online game knowledge and experience&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Work Environment&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The work environment is usually a traditional office, indoor setting with no exposure to outside elements.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;This position requires no travel.&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;FLSA - Job Classification:&lt;/strong&gt;&amp;nbsp;Non-Exempt - Hourly, Full Time Position&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt;&amp;nbsp;Bellevue, WA&lt;/p&gt;
&lt;p&gt;Blueprint wants you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We also believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Medical, dental, and vision coverage&lt;/li&gt;
&lt;li&gt;401k program&lt;/li&gt;
&lt;li&gt;Competitive PTO offerings&lt;/li&gt;
&lt;li&gt;Parental Leave&lt;/li&gt;
&lt;li&gt;Personal paid Volunteer time to support our community&lt;/li&gt;
&lt;li&gt;Contribute to one of our Employee Affinity Groups&lt;/li&gt;
&lt;li&gt;Opportunities for professional growth and development&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Blueprint Technologies is an equal opportunity employer where employment is based on merit, qualifications, and professional competence&lt;/p&gt;

Billing Support Agent (Italian) 

&lt;p&gt;&lt;strong&gt;Who is Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What does Blueprint do?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What will I be doing?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint is looking for an &lt;strong&gt;Escalated Billing Support Agent&lt;/strong&gt; to join our Billing team. This is a hybrid role that provides the growth and challenge as you build dual expertise as an &lt;strong&gt;Escalated Billing Support Agent&lt;/strong&gt;. The successful candidate will be able to accept ownership for effectively solving customer billing (unauthorized or charge-back) issues, complaints and inquiries; keeping customer &amp;amp; client satisfaction at the core of every decision and behavior. This role will align to the current work from home framework until and eventually transition to an on-site position at the Bellevue location.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage&amp;nbsp;a queue of&amp;nbsp;outbound&amp;nbsp;calls in a timely and efficient manner&lt;/li&gt;
&lt;li&gt;Follow communication “scripts” when handling different topics during&amp;nbsp;training&amp;nbsp;process (prior&amp;nbsp;to identifying your own style when making&amp;nbsp;calls)&lt;/li&gt;
&lt;li&gt;Identify customers’ needs, clarify information, research all issues and provide solutions and/or alternatives&lt;/li&gt;
&lt;li&gt;Build sustainable relationships and engage customers by taking the extra mile. Provide the extra assurance and high touch customer support to move issues to resolution.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Maintain up to date and comprehensible records of all conversations within Blueprint’s internal tools&lt;/li&gt;
&lt;li&gt;Deliver world-class customer service by following established departmental policies, processes, and standards&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Manage and respond to&amp;nbsp;customer support tickets&amp;nbsp;submitted by our customers&amp;nbsp;within the established SLA and performance guidelines for&amp;nbsp;LOB&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Respond to customer tickets with relevant information and directions in an organized and concise manner&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Troubleshoot issues to help diagnose problems.&amp;nbsp;Follow established troubleshooting procedures, including use of appropriate resources and desktop tools.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Effectively&amp;nbsp;collaborates with the client&amp;nbsp;to work through the troubleshooting process, ensuring customer problem resolution.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Provide exceptional customer support and&amp;nbsp;consistently&amp;nbsp;meet&amp;nbsp;and exceed&amp;nbsp;performance&amp;nbsp;SLA’s&amp;nbsp;within a fast-paced, structured, dynamic and high- transaction environment.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ability to multitask between multiple tools and apply information and knowledge to customer situations.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;May be assigned to&amp;nbsp;assist in other ticket queues as needed&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Meet personal/team qualitative and quantitative targets&lt;/li&gt;
&lt;li&gt;Meet dual role responsibilities while maintaining designated metrics&lt;/li&gt;
&lt;li&gt;Other duties as assigned&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Key Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Previous&amp;nbsp;call&amp;nbsp;representative experience in a customer support role is mandatory&lt;/li&gt;
&lt;li&gt;Leadership characteristics (should always be able to maintain control of the&amp;nbsp;call&amp;nbsp;/&amp;nbsp;situation)&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong phone and verbal communication skills along with active listening&lt;/li&gt;
&lt;li&gt;Customer focus and adaptability to different personality types&lt;/li&gt;
&lt;li&gt;Have the ability to show empathy, educate and provide solutions when needed&lt;/li&gt;
&lt;li&gt;Ability to multi-task: search relevant information, investigate while on&amp;nbsp;the call etc.&lt;/li&gt;
&lt;li&gt;Must be detail oriented and be able to think rationally&lt;/li&gt;
&lt;li&gt;Have the ability to make vital judgment&amp;nbsp;calls / resolve billing issues in real time&lt;/li&gt;
&lt;li&gt;Able to de-escalate user complaints&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Education and Experience:&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1+ years call&amp;nbsp;representative experience in a customer support role required&lt;/li&gt;
&lt;li&gt;One year or more customer service experience&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Associates degree or equivalent or relevant experience. Bachelor’s degree&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Some online game knowledge and experience&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Work Environment&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The work environment is usually a traditional office, indoor setting with no exposure to outside elements.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;This position requires no travel.&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;FLSA - Job Classification:&lt;/strong&gt;&amp;nbsp;Non-Exempt - Hourly, Full Time Position&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt;&amp;nbsp;Bellevue, WA&lt;/p&gt;

Escalated Billing Support Agent (External)

&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Our Opportunity&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Chewy is seeking a &lt;/span&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Data Engineer III&lt;/span&gt;&lt;/strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt; to join our Supply Chain Team. The ideal candidate will have a strong background in system integrations, ETL pipelines, middleware, and automation via APIs. The candidate must be able to work with minimal supervision in a fast paced, rapid growth environment and actively participate as a member of a high performance cross-functional HR transformation initiative.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;&amp;nbsp;What You’ll Do:&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Implement and maintain data integrations between various on-prem and enterprise cloud services&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;2&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Develop and support a comprehensive cloud-based data mart architecture to facilitate the flow, normalization, and synchronization of master data with downstream dependent systems&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Work with Product Managers and Business Analysts to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;2&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Analyze, troubleshoot, and resolve issues to maintain service level agreements&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;3&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Recommend long term processes and solutions to ease support issues and stabilize applications and their use&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;4&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Create and maintain existing documentation (configuration, test scripts, functional specs for reporting and integration)&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;5&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Contributing to continuous improvement and development of business processes.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;&amp;nbsp;What You’ll Need:&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Candidate must possess a Bachelor’s degree in Computer Science, or related field, or equivalent experience&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;2&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;5+ years experience with SQL&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;3&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;5+ years experience with Amazon AWS foundational services (S3, EC2, RDS, Lamba)&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;4&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;2+ years experience with scripting languages (Python, PowerShell)&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;2+ year experience interacting with web service APIs (SOAP, REST)&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;2&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;2+ years experience with GitHub and CI/CD pipelines&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;3&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Experience with Web Service testing tools such as SoapUI and Postman&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;4&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Ability to quickly understand and decompose HR, business, and technical concepts&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;5&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Strong written and verbal communication skills&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Certifications in Workday HCM and AWS a huge plus&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;2&quot; data-aria-posinset=&quot;2&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Qualified candidates must have a BS or BA degree in Technology, or equivalent degree&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;h4 style=&quot;text-align: justify;&quot;&gt;Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.&lt;/h4&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h4 style=&quot;text-align: justify;&quot;&gt;If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact &lt;a href=&quot;mailto:HR@chewy.com&quot; target=&quot;_blank&quot;&gt;HR@chewy.com&lt;/a&gt;.&amp;nbsp;&lt;u&gt;&lt;/u&gt;&lt;/h4&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h4&gt;To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:&amp;nbsp;&lt;a href=&quot;https://www.chewy.com/app/content/privacy&quot;&gt;https://www.chewy.com/app/content/privacy&lt;/a&gt;).&lt;/h4&gt;&lt;/div&gt;

Data Engineer III

&lt;p&gt;&lt;strong&gt;Our Opportunity:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Chewy is seeking a proactive and results-oriented &lt;strong&gt;Associate Director – Financial Analytics and CAPEX&lt;/strong&gt; to join our FP&amp;amp;A team. As leader of our Finance Analytics and CAPEX team, you will design, align, and implement analytics and reporting capabilities to support key Chewy metrics and insight generation in order to enable leadership to make informed and timely decisions to drive growth and meet strategic financial objectives. You will also lead FP&amp;amp;A processes for Capital investments across the entirety of the enterprise, leading and improving the rigor of investment decision making and efficient approval process flow. The ideal candidate will be very comfortable managing large sets of data, analyzing customer cohort behavior, have familiarity with various BI and data visualization tools, as well as solid foundation of financial process management and investment ROI thinking.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You&#x27;ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Engage with leadership to provide actionable insights into business drivers, financial performance and risks through improved reporting and ad-hoc analysis&lt;/li&gt;
&lt;li&gt;Develop a deep understanding of key financial and operational metrics across the organization&lt;/li&gt;
&lt;li&gt;Effectively lead FP&amp;amp;A analytics transformation strategy by identifying, proposing and executing on standardization and automation of innovative reporting capabilities and sustainable buildout of data visualization&lt;/li&gt;
&lt;li&gt;Design solutions via co-creation with Finance partners to automate manual reporting and continually improve efficiency in Finance monthly reporting and close processes&lt;/li&gt;
&lt;li&gt;Ensure data integrity and drive consistent and accurate reporting of Finance data across the organization&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams (e.g., Business Analytics, Marketing, Corporate and Commercial Finance, and Accounting) to improve data quality and speed to reporting. Ensure performance is accurately reported&lt;/li&gt;
&lt;li&gt;Lead CAPEX FP&amp;amp;A processes including forecasting, performance vs plan, and business partner engagement&lt;/li&gt;
&lt;li&gt;Lead CAPEX approval process flow, including spending governance forums and automated system approval workflow&lt;/li&gt;
&lt;li&gt;Effectively manage numerous projects at a given time in a fast paced environment&lt;/li&gt;
&lt;li&gt;Lead a team including Finance Managers and Senior Financial Analysts&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You&#x27;ll Need:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Undergraduate degree in Finance, Accounting, or Economics&lt;/li&gt;
&lt;li&gt;7+ years of relevant experience delivering reporting and analytics solutions, preferably supporting a Finance organization; familiarity with an e-commerce or retail business model preferred&lt;/li&gt;
&lt;li&gt;Strong data visualization skills and familiarity with BI tools and ERP systems (Oracle preferred)&lt;/li&gt;
&lt;li&gt;Strong process orientation, including managing systems and stakeholders&lt;/li&gt;
&lt;li&gt;Results-oriented, highly energetic, dynamic individual with hands-on mentality&lt;/li&gt;
&lt;li&gt;Entrepreneurial mindset with comfort in both early stage and corporate environments&lt;/li&gt;
&lt;li&gt;Collaborative, detail-oriented, and execution-focused&lt;/li&gt;
&lt;li&gt;Ability to self-start and self-direct work; ability to work independently while managing multiple projects&lt;/li&gt;
&lt;li&gt;Ability to take ownership of projects and drive them through to completion&lt;/li&gt;
&lt;li&gt;Position may require travel&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Bonus:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with BI tools, Hyperion Smartview, Oracle ERP, SQL&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;h4 style=&quot;text-align: justify;&quot;&gt;Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.&lt;/h4&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h4 style=&quot;text-align: justify;&quot;&gt;If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact &lt;a href=&quot;mailto:HR@chewy.com&quot; target=&quot;_blank&quot;&gt;HR@chewy.com&lt;/a&gt;.&amp;nbsp;&lt;u&gt;&lt;/u&gt;&lt;/h4&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h4&gt;To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:&amp;nbsp;&lt;a href=&quot;https://www.chewy.com/app/content/privacy&quot;&gt;https://www.chewy.com/app/content/privacy&lt;/a&gt;).&lt;/h4&gt;&lt;/div&gt;

Associate Director, Financial Analytics

&lt;p&gt;Smartsheet is looking for a &lt;strong&gt;Commissions Analyst &lt;/strong&gt;to assist with commissions reporting and analytics, as well as supporting our sales tools. You will become an expert on our commissions plans and be able to accurately setup, analyze, and report on commissions payments. You will also be a source of assistance and knowledge for our sales tools users.&lt;/p&gt;
&lt;p&gt;In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.&lt;/p&gt;
&lt;p&gt;You will report to our Manager of Commissions Operations located in our Bellevue, WA office.&amp;nbsp;The team is currently working remotely based in the U.S. until further notice.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Master and own commission reconciliation and analysis (50%)&lt;/li&gt;
&lt;li&gt;Complete monthly audit processes accurately and on time&lt;/li&gt;
&lt;li&gt;Perform front line user support for our commissions system, as well as other sales systems including Salesforce and DocuSign&lt;/li&gt;
&lt;li&gt;Manage user roles, profiles, security procedures, workflow rules and dashboards in the commission system&lt;/li&gt;
&lt;li&gt;Continuously monitor data quality&lt;/li&gt;
&lt;li&gt;Managing and edit records and data&lt;/li&gt;
&lt;li&gt;Regularly perform data cleansing and database de-duping&lt;/li&gt;
&lt;li&gt;Maintain documentation for all processes and controls&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years of experience in commissions processing and analysis, combined with strong business judgment and an ability to present analysis in a clear and compelling manner&lt;/li&gt;
&lt;li&gt;Strong qualitative and quantitative mathematical skills&lt;/li&gt;
&lt;li&gt;Experience performing and completing SOX and business controls&lt;/li&gt;
&lt;li&gt;Ability to manage multiple tasks at once with superior time-management and organizational skills&lt;/li&gt;
&lt;li&gt;Experience with a commissions application (such as Callidus) as well as other sales tools such as Salesforce, DocuSign, etc.&lt;/li&gt;
&lt;li&gt;Ability to embrace new technology, applications and solutions&lt;/li&gt;
&lt;li&gt;Unfazed by constant change&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks &amp;amp; Benefits:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees&lt;/li&gt;
&lt;li&gt;Equity - Restricted Stock Units (RSUs) with all offers&lt;/li&gt;
&lt;li&gt;Lucrative Employee Stock Purchase Program (15% discount)&lt;/li&gt;
&lt;li&gt;401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)&lt;/li&gt;
&lt;li&gt;Monthly stipend to support your work and productivity&lt;/li&gt;
&lt;li&gt;Flexible Time Away Program, plus Incidental Sick Leave&lt;/li&gt;
&lt;li&gt;Up to 24 weeks of Parental Leave&lt;/li&gt;
&lt;li&gt;Personal paid Volunteer Day to support our community&lt;/li&gt;
&lt;li&gt;Opportunities for professional growth and development including access to LinkedIn Learning online courses&lt;/li&gt;
&lt;li&gt;Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account&lt;/li&gt;
&lt;li&gt;Teleworking options from any registered location in the U.S. (role specific)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Equal Opportunity Employer:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.&lt;/p&gt;
&lt;p&gt;At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We&#x27;re looking for people who are driven, authentic, supportive, effective, and honest. You&#x27;re encouraged to apply even if your experience doesn&#x27;t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren&#x27;t afraid to be innovative—join us!&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;#BI-Remote&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;#LI-Remote&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;

Commissions Analyst (Remote Eligible)

&lt;p&gt;&lt;strong&gt;Our Opportunity:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Chewy is seeking a highly motivated, goal-oriented, dedicated&amp;nbsp;&lt;strong&gt;Transportation&amp;nbsp;Analyst&lt;/strong&gt;&amp;nbsp;to join our exciting and fast-paced team in Dania Beach, Florida or Bellevue, WA. Our team is growing and if you are equally passionate about supply chain, transportation, e-commerce and career growth, an opportunity at Chewy.com may be a great match! You will get to work side by side with smart, passionate, and highly motivated entrepreneurs. &amp;nbsp;You will be involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and drive to succeed!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You&#x27;ll Need:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree and minimum 2-3 years transportation industry experience, logistics experience preferred&lt;/li&gt;
&lt;li&gt;Experience in managing and elevating operational performance of small parcel carriers&lt;/li&gt;
&lt;li&gt;Experience partnering with fulfillment centers/warehouse to identify and fix process gaps related to small parcel transportation&lt;/li&gt;
&lt;li&gt;Strong focus in identifying trends, tracking KPIs and reporting on carrier metrics&lt;/li&gt;
&lt;li&gt;Detail oriented and possesses superior organizational, self-motivation and problem-solving skills&lt;/li&gt;
&lt;li&gt;Advanced MS Excel skills (Pivot Tables, Vlookup, Macros, Forecasting, Data Manipulation, Formulas etc.)&lt;/li&gt;
&lt;li&gt;Proficient with Microsoft Office suite, SQL and Tableau&lt;/li&gt;
&lt;li&gt;Superior written, verbal and interpersonal communication skills &amp;nbsp;&lt;/li&gt;
&lt;li&gt;Self-motivated, high energy and proactive&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What You&#x27;ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Be an advocate for Customer Experience (CX) by continuously improving small parcel carrier performance&lt;/li&gt;
&lt;li&gt;Become a trusted partner of the FC Operations team to identify process gaps related to transportation&lt;/li&gt;
&lt;li&gt;Use data and analytics to identify CX improvement opportunities related to transportation&lt;/li&gt;
&lt;li&gt;Provide all levels of the company with updates on Transportation metrics, including ongoing analysis and interpretation of data&lt;/li&gt;
&lt;li&gt;Present information verbally, as well as in written reports&lt;/li&gt;
&lt;li&gt;Evaluate and maintain KPI’s for small parcel carrier performance&lt;/li&gt;
&lt;li&gt;Manage projects and develop supply chain capabilities&lt;/li&gt;
&lt;li&gt;Drive continuous improvement and efficiencies throughout the transportation network&lt;/li&gt;
&lt;li&gt;Position may require travel&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;Bonus:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong leadership skills and outgoing&lt;/li&gt;
&lt;li&gt;Ability to effectively operate both independently and as part of a team&lt;/li&gt;
&lt;li&gt;Supply Chain, Logistics, or Business degree&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;h4 style=&quot;text-align: justify;&quot;&gt;Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.&lt;/h4&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h4 style=&quot;text-align: justify;&quot;&gt;If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact &lt;a href=&quot;mailto:HR@chewy.com&quot; target=&quot;_blank&quot;&gt;HR@chewy.com&lt;/a&gt;.&amp;nbsp;&lt;u&gt;&lt;/u&gt;&lt;/h4&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h4&gt;To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:&amp;nbsp;&lt;a href=&quot;https://www.chewy.com/app/content/privacy&quot;&gt;https://www.chewy.com/app/content/privacy&lt;/a&gt;).&lt;/h4&gt;&lt;/div&gt;

Transportation Analyst

&lt;p&gt;&lt;strong&gt;The Opportunity&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Financial Analyst is an expert on market elements that impact Multifamily Commercial Real Estate and can perform in-depth financial analysis to evaluate Multifamily Commercial Real Estate assets. This person will assist the Investments Sales team with financial analysis and preparing market data in a written format to be utilized in various client-facing documents and presentations. This position is best suited for candidates with long-term aspirations to grow with the team and are results-driven, passionate about perfection, and excited about the opportunity. The role will have a strong focus on quantitative analysis and financial modeling matched with practical business application.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain sophisticated financial underwriting models for commercial real estate development, acquisition and disposition.&lt;/li&gt;
&lt;li&gt;Breakdown and analyze P&amp;amp;L statements and rent rolls.&lt;/li&gt;
&lt;li&gt;Utilize and maintain databases that track investment sales activity, construction pipeline, and other relevant real estate metrics.&lt;/li&gt;
&lt;li&gt;Review industry surveys and benchmarks, economic and demographic trends.&lt;/li&gt;
&lt;li&gt;Actively assist in the research, writing, and proofing of market intelligence for marketing materials.&lt;/li&gt;
&lt;li&gt;Assist with preparing and presenting the results of the analysis, including graphics and charts, in a clear and concise manner.&lt;/li&gt;
&lt;li&gt;Assist with the management and document listing agreements and contracts of sale in compliance with corporate and appropriate Department of Real Estate requirements, as needed.&lt;/li&gt;
&lt;li&gt;Help to manage coordination of documents related to closings and following up on required items when necessary.&lt;/li&gt;
&lt;li&gt;Compose miscellaneous real estate documentation including real estate listing agreements, receipt for commission funds, real estate purchase agreements, and supporting transaction data.&lt;/li&gt;
&lt;li&gt;Establish strong working relationships with the team to understand and identify their needs for market intelligence.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What you will need to be successful in this role&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Exceptionally strong Excel modeling skills, with experience with VBA and complex formulas&lt;/li&gt;
&lt;li&gt;Experience with data analytics such as demographics, competitors, industry and real estate trends, etc.&lt;/li&gt;
&lt;li&gt;Ability to simplify and effectively communicate complex ideas in writing and through data visualization techniques to diverse audiences.&lt;/li&gt;
&lt;li&gt;Organized and highly meticulous; accustomed to allocating sufficient time to double-check work&lt;/li&gt;
&lt;li&gt;Ability to think commercially about the needs and requirements of different client groups, including investment management firms, brokers, and lenders&lt;/li&gt;
&lt;li&gt;Strong work ethic with the ability to work independently and deliver results with minimal supervision&lt;/li&gt;
&lt;li&gt;Ability to work effectively both as an individual and as part of a team are necessary&lt;/li&gt;
&lt;li&gt;Must be proficient in MS Office Suite (Outlook, Word, PowerPoint, and Excel).&lt;/li&gt;
&lt;li&gt;Willingness to travel as required&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&amp;nbsp;#LI-DG1&lt;/em&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets. Our unique ownership structure allows us to put the client’s interests first and creates a marketplace that delivers a superior experience.&lt;/p&gt;
&lt;p&gt;Applicants who require accommodations to participate in the interview process should contact the Talent Acquisition Team to arrange for such accommodations by emailing: &lt;a href=&quot;mailto:Talent.Acquisition@Berkadia.com&quot; target=&quot;_blank&quot;&gt;Talent.Acquisition@Berkadia.com&lt;/a&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Berkadia does not share salary ranges in its job postings. &amp;nbsp;Any salary-related information you see posted externally has not been provided or verified by Berkadia and may not be accurate. &amp;nbsp;&lt;/p&gt;
&lt;p&gt;Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.&lt;/p&gt;
&lt;p&gt;By applying to this job opportunity you are acknowledging &lt;a href=&quot;https://www.berkadia.com/general_page/privacy-policy/&quot; target=&quot;_blank&quot;&gt;Berkadia&#x27;s Privacy Policy&lt;/a&gt;. Applicants have rights under Federal Employment Laws. Please click the following links for more information: &lt;a href=&quot;https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf&quot; target=&quot;_blank&quot;&gt;EEOC&lt;/a&gt;, &lt;a href=&quot;https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf&quot; target=&quot;_blank&quot;&gt;Employee Rights under the FMLA&lt;/a&gt;, &lt;a href=&quot;https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf&quot; target=&quot;_blank&quot;&gt;EPPA&lt;/a&gt;.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;/div&gt;

Financial Analyst

Escalated Billing Support Agent

&lt;h1&gt;&lt;strong&gt;Who is Blueprint?&lt;/strong&gt;&lt;/h1&gt;
&lt;p&gt;Blueprint is a technology company that focuses on digital transformation. We specialize in cloud and infrastructure, data platform and engineering, data science and analytics, organizational modernization and customer experience optimization.&amp;nbsp; We have a nationwide presence with offices across multiple regions and we serve customers in multiple industry verticals.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why Blueprint?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are innovators. Motivators. Thought provokers.&amp;nbsp; Our collective backgrounds bring diverse perspectives that enable us to consistently think differently.&amp;nbsp; We want you to bring your biggest and best ideas to help positively impact our culture, clients and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, 401k, paid volunteer hours and tuition reimbursement.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What will I be doing?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Blueprint is looking for a Billing Call Representative to join our Billing team.&amp;nbsp; This is a hybrid role that provides the growth and challenge as you build dual expertise as an Billing Agent and a Billing Calling Representative. The successful candidate will be able to accept ownership for effectively solving customer billing (unauthorized or charge-back)&amp;nbsp;issues, complaints and inquiries; keeping customer &amp;amp; client satisfaction at the core of every decision and behavior. This role will align to the current work from home framework and will eventually transition to an on-site position at the Bellevue location.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage&amp;nbsp;a queue of&amp;nbsp;outbound&amp;nbsp;calls in a timely and efficient manner&lt;/li&gt;
&lt;li&gt;Follow communication “scripts” when handling different topics during&amp;nbsp;training&amp;nbsp;process (prior&amp;nbsp;to identifying your own style when making&amp;nbsp;calls)&lt;/li&gt;
&lt;li&gt;Identify customers’ needs, clarify information, research all issues and provide solutions and/or alternatives&lt;/li&gt;
&lt;li&gt;Build sustainable relationships and engage customers by taking the extra mile. Provide the extra assurance and high touch customer support to move issues to resolution.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Maintain up to date and comprehensible records of all conversations within Blueprint’s internal tools&lt;/li&gt;
&lt;li&gt;Deliver world-class customer service by following established departmental policies, processes, and standards&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Manage and respond to&amp;nbsp;customer support tickets&amp;nbsp;submitted by our customers&amp;nbsp;within the established SLA and performance guidelines for&amp;nbsp;LOB&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Respond to customer tickets with relevant information and directions in an organized and concise manner&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Troubleshoot issues to help diagnose problems.&amp;nbsp;Follow established troubleshooting procedures, including use of appropriate resources and desktop tools.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Effectively&amp;nbsp;collaborates with the client&amp;nbsp;to work through the troubleshooting process, ensuring customer problem resolution.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Provide exceptional customer support and&amp;nbsp;consistently&amp;nbsp;meet&amp;nbsp;and exceed&amp;nbsp;performance&amp;nbsp;SLA’s&amp;nbsp;within a fast-paced, structured, dynamic and high- transaction environment.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ability to multitask between multiple tools and apply information and knowledge to customer situations.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;May be assigned to&amp;nbsp;assist in other ticket queues as needed&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Meet personal/team qualitative and quantitative targets&lt;/li&gt;
&lt;li&gt;Meet dual role responsibilities while maintaining designated metrics&lt;/li&gt;
&lt;li&gt;Other duties as assigned&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Previous&amp;nbsp;call&amp;nbsp;representative experience in a customer support role is mandatory&lt;/li&gt;
&lt;li&gt;Leadership characteristics (should always be able to maintain control of the&amp;nbsp;call&amp;nbsp;/&amp;nbsp;situation)&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong phone and verbal communication skills along with active listening&lt;/li&gt;
&lt;li&gt;Customer focus and adaptability to different personality types&lt;/li&gt;
&lt;li&gt;Have the ability to show empathy, educate and provide solutions when needed&lt;/li&gt;
&lt;li&gt;Ability to multi-task: search relevant information, investigate while on&amp;nbsp;the call etc.&lt;/li&gt;
&lt;li&gt;Must be detail oriented and be able to think rationally&lt;/li&gt;
&lt;li&gt;Have the ability to make vital judgment&amp;nbsp;calls / resolve billing issues in real time&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Education and Experience:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1+ years call&amp;nbsp;representative experience in a customer support role required&lt;/li&gt;
&lt;li&gt;One year or more customer service experience&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Associates degree or equivalent or relevant experience. Bachelor’s degree&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Some online game knowledge and experience&amp;nbsp;preferred&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Work Environment:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The work environment is usually a traditional office, indoor setting with no exposure to outside elements.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved.&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;This position requires no travel.&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Please Note: This position is temporarily remote until we resume in office operations.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;FLSA - Job Classification:&lt;/strong&gt;&amp;nbsp;Non-Exempt - Hourly, Full Time Position&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt;&amp;nbsp;Bellevue, WA&lt;/p&gt;

&lt;p&gt;Smartsheet is building a world class Finance team to help achieve our operational and financial goals while embodying Smartsheet values. The Finance team connects the dots between Smartsheet&#x27;s operational and business strategies to shape near and long term financial performance. We are looking for a Senior Financial Analyst to join the Corporate FP&amp;amp;A team. You will maintain the administration of our financial systems and data processes. You will be the go-to person for managing our financial planning system and collaborate cross-functionally with the entire FP&amp;amp;A team, BI, IT, and other partner data teams to help guide deeper analytics.&amp;nbsp;This is a fantastic opportunity for you to learn the technical functionality of our financial software solutions, and help influence the evolution of our finance team.&lt;/p&gt;
&lt;p&gt;You will report to our Manager of FP&amp;amp;A located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.&lt;/p&gt;
&lt;p&gt;In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work with Corporate FP&amp;amp;A on monthly, quarterly and annual forecast consolidation&lt;/li&gt;
&lt;li&gt;Understand operating income, free cash flow and expenses&lt;/li&gt;
&lt;li&gt;Develop financial reporting for finance leadership&lt;/li&gt;
&lt;li&gt;Manage the cadence and timeline of the financial planning process&lt;/li&gt;
&lt;li&gt;Support the implementation, and administration of financial planning platforms used by FP&amp;amp;A to create high-visibility financial planning scenarios and reporting&lt;/li&gt;
&lt;li&gt;Work with BI, IT, and partner data teams to build data pipelines, improve forecasting activities, and create actionable reporting&lt;/li&gt;
&lt;li&gt;Help ensure data integrity of pipeline in and out of the financial planning system and security of access to system&lt;/li&gt;
&lt;li&gt;Help outline the future-state financial planning system and technology roadmap&lt;/li&gt;
&lt;li&gt;Be the go-to person for technical and data questions related to Smartsheet&#x27;s EPM software&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A degree in finance, accounting, engineering, mathematics, economics or related quantitative field&lt;/li&gt;
&lt;li&gt;5+ years of experience working in FP&amp;amp;A or financial systems, with at least 2 years of experience focusing on financial systems&lt;/li&gt;
&lt;li&gt;Working knowledge of EPM software such as Planful (a.k.a. Host Analytics), Adaptive Insights, or Anaplan&lt;/li&gt;
&lt;li&gt;Experience with Tableau&lt;/li&gt;
&lt;li&gt;Experience with corporate finance concepts and data passage between systems&lt;/li&gt;
&lt;li&gt;Cultivate relationships and work cross-functionally&lt;/li&gt;
&lt;li&gt;Proficiency in building complex financial models&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks &amp;amp; Benefits:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees&lt;/li&gt;
&lt;li&gt;Equity - Restricted Stock Units (RSUs) with all offers&lt;/li&gt;
&lt;li&gt;Lucrative Employee Stock Purchase Program (15% discount)&lt;/li&gt;
&lt;li&gt;401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)&lt;/li&gt;
&lt;li&gt;Monthly stipend to support your work and productivity&lt;/li&gt;
&lt;li&gt;Flexible Time Away Program, plus Incidental Sick Leave&lt;/li&gt;
&lt;li&gt;Up to 24 weeks of Parental Leave&lt;/li&gt;
&lt;li&gt;Personal paid Volunteer Day to support our community&lt;/li&gt;
&lt;li&gt;Opportunities for professional growth and development including access to LinkedIn Learning online courses&lt;/li&gt;
&lt;li&gt;Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account&lt;/li&gt;
&lt;li&gt;Teleworking options from any registered location in the U.S. (role specific)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Equal Opportunity Employer:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.&lt;/p&gt;
&lt;p&gt;At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We&#x27;re looking for people who are driven, authentic, supportive, effective, and honest. You&#x27;re encouraged to apply even if your experience doesn&#x27;t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren&#x27;t afraid to be innovative—join us!&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;#BI-Remote&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;#LI-Remote&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Financial Analyst

&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We&#x27;re looking for a People Systems Project Analyst to provide support and administration of our human resources information system (Workday) and related People (HR) systems. You will have a history of implementing systems that are scalable and promote workforce effectiveness while delivering an engaging employee experience.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will be an important part of our People &amp;amp; Culture team and will report to our Manager, People System Projects &amp;amp; Enhancements&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;You will:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Manage project teams during the implementation of new HR technology, upgrades, enhancements, and workflow configuration changes&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Review and make recommendations for system design updates and process workflows to HR systems to follow industry best practices, ensure effectiveness, accuracy, and efficiency&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Research system requirements and document dependencies&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support existing solutions by troubleshooting reported bugs, prioritizing enhancement requests, and identifying opportunities for improvement&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Construct workflow charts and diagrams, study system capabilities, and write specifications for IT implementation partners&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partner with IT development teams on system configuration, gap analysis, system testing, change management and prioritization&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;You have:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience in the customization and implementation of enterprise systems and associated business processes (3+ years)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;2+ years of Workday experience&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience managing within defined timelines&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience explaining technical processes to non-technical end-users&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;Perks &amp;amp; Benefits:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Equity - Restricted Stock Units (RSUs) with all offers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Lucrative Employee Stock Purchase Program (15% discount)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Monthly stipend to support your work and productivity&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexible Time Away Program, plus Incidental Sick Leave&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Up to 24 weeks of Parental Leave&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Personal paid Volunteer Day to support our community&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Opportunities for professional growth and development including access to LinkedIn Learning online courses&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Teleworking options from any registered location in the U.S. (role specific)&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Equal Opportunity Employer:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! &lt;/span&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;#BI-Remote&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;#LI-Remote&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;

People Systems Analyst

&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As the &lt;/span&gt;&lt;strong&gt;Supportability Program Manager&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;, you’ll focus on Smartsheet product supportability, efficient team workflows (escalation), and overall Technical Support readiness. You will be the advocate for customers and for the Support Specialists who serve them by ensuring that products are reviewed for supportability before they are released for general availability. You’ll also ensure that, for each release, all levels of the Support organization have what they need to successfully deliver world-class Technical Support experiences. By leveraging data and working across teams—you’ll ensure that Smartsheet strives towards continuous improvement in key Support metrics including: customer satisfaction, time to resolve, escalation effectiveness, and others.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;To be successful in this role, you’ll need a solid foundational knowledge of the challenges a SaaS Support organization faces; and, in particular, you must understand what it takes to support a rapidly changing SaaS product. If you are passionate about solving complex issues and are obsessed with driving for customer satisfaction and loyalty in ways that scale, this role could be your next great opportunity.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes .&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will report to our Director, Supportability and Self-Service.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;You Will:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Own the specific programs for Support that relate to Supportability, Escalation processes, and Release Readiness&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partner with internal groups to distill and align voice of customer data into a single set of resolution requests to the product and business groups; communicate top problem areas, issues and risks to the involved product and business groups, stakeholders and partners&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work closely with the Technical Support delivery leadership and partner teams across multiple sites to identify training opportunities, determine potential ROI, and evaluate the success of support readiness programs and events to promote exceptional customer support.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Champion data-driven change recommendations to promote reduction in support volumes, reduced case escalation, and other key Support PKIs. Recommendations could include things such as:&lt;/span&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Improved diagnostic capabilities&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;New or improved training/mentoring plans&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Top Product Issues driving Support Case volume and top customers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Reactive (e.g. bug fixes) or proactive /predictive (e.g. auto-healing) product development work&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Design and oversee the engagement framework—escalation processes—with Global Support teams including Tier1, Tier2, Tier3, for their assigned products and applications&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Manage the release readiness process to ensure that, for each release, the Support team has what it needs to successfully deliver world class experiences:&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Develop and/or contribute to weekly, monthly and quarterly business reviews to ensure that partners and stakeholders are informed&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;You Have:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;5+ years of experience in technical support, systems administration, or a related field (preferably in SaaS Product or B2B)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;4+ years of experience in Program or Product Management function&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A solid understanding of the SaaS product development lifecycle&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working in or with a global, tiered Support Organization&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Bachelor&#x27;s Degree or higher in a technical discipline or equivalent work experience&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Excellent analytical, problem resolution and decision-making skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;An ability to leverage analytics to develop data-driven insight (with tools such as Tableau, Smartsheet, Excel, Power BI)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong customer focus, excellent communication skills, attention to detail and the ability to work in a fast-paced team environment&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience presenting plans and recommendations to people at all levels of an organization&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Useful certifications: PMP, Six Sigma, Agile&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks &amp;amp; Benefits:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Equity - Restricted Stock Units (RSUs) with all offers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Lucrative Employee Stock Purchase Program (15% discount)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Monthly stipend to support your work and productivity&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexible Time Away Program, plus Incidental Sick Leave&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Up to 24 weeks of Parental Leave&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Personal paid Volunteer Day to support our community&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Opportunities for professional growth and development including access to LinkedIn Learning online courses&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Teleworking options from any registered location in the U.S. (role specific)&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Equal Opportunity Employer:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. We&#x27;re looking for people who are driven, authentic, supportive, effective, and honest. You&#x27;re encouraged to apply even if your experience doesn&#x27;t precisely match our job description—if your career path has been nontraditional, to set you apart. At Smartsheet, we welcome diverse perspectives and people who aren&#x27;t afraid to be creative—join us!&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;#BI-Remote&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;#LI-Remote&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;

Data Analyst Jobs in Bellevue