&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re seeking a Head of Strategy &amp;amp; Analytics to drive and enable business performance in Ops’ Premium Services pillar. The Premium Services (PS) team directly supports our largest, and fastest growing users. They provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The vision of Insights &amp;amp; Planning (I&amp;amp;P) is to be the COOs for Stripe Ops, working cross-functionally with global teams to drive and enable the business by clarifying strategic priorities and plans, surfacing critical insights, developing go-to-market and operating models, and driving execution and accountability. I&amp;amp;P questions the status quo: as we grow, effective processes are our currency for reducing coordination cost and maximizing budget impact. We help translate strategic visions into profitable operations, enabling the business through productivity and experience improvements.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As the Head of Strategy &amp;amp; Analytics within I&amp;amp;P, you will lead a global team of analysts and build the future model to expand the team into regional leads (APAC, EMEA, and AMER). You will be a fully embedded stakeholder in PS, serving as a thought partner to the Head of Premium Services. In addition to leading key strategic efforts for Ops, Product, and Finance leadership, you will work closely with stakeholders in Ops, Product/Engineering, Data Science and Sales.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;If you are a leader who is passionate about building and developing a high-performing team, providing thought partnership to org-leaders, and interested in diving into a quickly-growing team and company, we want to hear from you.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;You will:&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Build a high-performing team of managers and analysts to drive key priorities, deliver business performance insights and leverage analytics to drive business priorities that are highly visible to Ops executives&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Influence cross-functional stakeholders, including managing multiple partners simultaneously and building relationships with and credibility across a wide internal network including Operations, Product/Engineering, and more&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Design, optimize and execute a standard cadence of operations to deliver operational insights (e.g., weekly, monthly and quarterly business reviews) with operational efficiency and strong controls&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Initiate, scope and drive cross-functional projects at the org, regional, and global levels to improve the efficiency and effectiveness of our operations&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Use a data-driven approach to deliver objective, analytical insights that support and enable strategy and execution planning&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Drive and enable bottom-up operational planning activities within the pillar to enable Ops leadership, Finance and Stripe Leadership to make strategic decisions to drive growth, including near/medium/long-term planning&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Drive adoption of reporting tools (e.g. Tableau) and off-the-shelf data resources by influencing and leveraging global infrastructure where available and streamlining the team’s analytical infrastructure&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;&lt;strong&gt;We’re looking for someone who has:&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;15+ years of work experience involving analytical rigor as typically seen in, but not restricted to, functions like finance, business operations, data analytics, etc. or industries like consulting, banking, etc.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working with or in Customer Experience, GTM, Monetization, Professional Services, Sales or the equivalent&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience in people management (managers and individual contributors, such as analysts)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with SQL and/or Tableau&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience building and managing relationships with cross-functional partners and stakeholders&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience in running data analysis and building quantitative models with complexity for business decision making&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Problem solving and analysis experience solving business problems (commercial, operational, organizational) using large databases and qualitative information from various sources&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Program Management and Operations experience working independently, managing multiple concurrent processes and projects, and driving initiatives in a cross-functional environment&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience presenting business and technical content to senior stakeholders, peers and general audiences&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Communication experience with story-telling and presentations utilizing tools such as PowerPoint and Google Slides&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;&lt;strong&gt;Nice to haves:&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working in fast-paced environments&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;You should include these in your application:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Your resume and/or LinkedIn profile&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

Head of Strategy & Analytics, Premium Services

&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Risk &amp;amp; Financial Crimes Operations team is looking for an experienced Compliance Operations Analyst to join an industry leading global Compliance Operations team overseeing our Credit Card Dispute/Chargeback &amp;amp; Fraud Monitoring Programs. As a Compliance Analyst, you will execute operational processes and scale programs required to comply with financial partner requirements, including those of card networks and global financial institutions while devising growth friendly solutions that reduce Stripe’s overall risk exposure.&amp;nbsp;&lt;br&gt;&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Billions of dollars are processed by Stripe each year and the Compliance Operations team works to ensure that exposure is minimized while facilitating partner and company growth.&lt;br&gt;&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are looking for someone passionate about compliance, the payments ecosystem, educating other Stripes in a complex area of risk, naturally curious, and has a strong desire to challenge the status quo. This person will work alongside a global team of analysts and build cross functional partnerships with Risk Partnerships &amp;amp; Strategy, Engineering, Sales, Treasury, Vendor management and more.&amp;nbsp;&lt;br&gt;&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The right candidate for this role should have a solid understanding of card network rules, dispute &amp;amp; fraud monitoring programs, fines assessment, and dispute remediation strategies and best practices. Successful candidates for the role will have a &lt;/span&gt;&lt;strong&gt;&lt;em&gt;minimum&lt;/em&gt;&lt;/strong&gt; &lt;strong&gt;&lt;em&gt;of two years&lt;/em&gt;&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;’ experience in dispute/chargeback mitigation within the payments, fintech, or financial service spaces.&amp;nbsp;&amp;nbsp;&lt;br&gt;&lt;br&gt;&lt;/span&gt;&lt;strong&gt;You will:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with merchants, from successful venture-backed startups to well established institutions&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Distill regulatory and financial partner requirements into operational processes and procedures, whilst upholding a strong commitment to process excellence and clear documentation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Identify root causes, trends and provide the wider risk team and merchants with actionable intelligence&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Utilize analytics to optimize strategies which can be enforced across Stripe’s portfolio&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Conduct in depth account level investigations on merchants at risk of or experiencing high chargeback/dispute rates&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Maintain regular communication with our financial partners, setting up recurring business meetings as necessary&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Participate in monthly, quarterly, and annual business reviews for the Compliance Operations team&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;br&gt;We’re looking for someone who has:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;2+ years of relevant experience with a solid understanding of card network rules, card network dispute &amp;amp; fraud identification programs, remediation processes, and root cause analysis of dispute drivers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Proficiency in SQL or other data analysis tools&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The ability and desire to challenge the status quo&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;Creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them&lt;/li&gt;
&lt;/ul&gt;

Compliance Operations Analyst, Credit Card Chargebacks

&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Insights Analyst role sits within the Business Partnerships team of Operations Insights &amp;amp; Planning. The team drives the planning and goal-setting processes for Operations and ensures accurate data is available to make data-driven decisions. We partner closely with leadership teams across Operations and provide insights aimed at improving the quality of our services as well as making our operations more efficient.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;If you are incessantly curious, a believer in driving action through data, and eager to dive into a quickly-growing company, we want to hear from you.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;## You will:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Develop and analyze key metrics for the health of our user-facing and internal teams&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Guide the planning and goal-setting process for teams in Operations, as well as progress checks throughout the year&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Provide insights that will inform and shape the strategic priorities in Operations&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;## We&#x27;re looking for someone who has:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Outstanding analytical ability, communication, and presentation skills&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Expertise working cross-functionally using data insights to drive business and operational goals&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Good knowledge of statistics and experience working with large datasets&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Mastery of SQL and a strong understanding of data relationships&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;### Nice to haves:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;2+ years of prior experience at a growth stage internet or software company&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;2+ years of prior experience working in or with operations, sales, support, or account management&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with Tableau&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

Data Analyst Jobs in Buffalo