&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re looking for backend engineers with travel experience to join our Flights team. You will join a fast-moving organization focused on providing an amazing end-to-end experience for our users traveling by air. We’re focused on making sure we have all the right content for our users to get them the best prices – that means building out NDC connections in addition to GDS connections. We want to make sure we’re helping users find the flights that are right for them – understanding their preferences and helping them through the booking process, whether they’re a road warrior trying to optimize their airline status or a first time traveler trying to find the lowest stress, most comfortable flight. When plans change, we want to make sure we can efficiently handle changes - whether the traveler just wants to go home a day earlier, or summer thunderstorms are wreaking havoc on airline hubs, we need to provide great, efficient service either way. To do that, we need engineers comfortable working in our Java codebase to deliver seamless user experiences leveraging as much of technology as we can, whether that’s GDS connections or leaning on LLM AI.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;While we’d be happy to have you in our Palo Alto office, this position is also remote eligible.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work in our flights codebase building a seamless API layer across providers, whether that’s Sabre, Amadeus, or NDC connections directly to airlines and their providers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Designing and implementing APIs and core services&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Building out impactful product features across shopping and reshopping experiences, and providing timely day-of-travel information&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Working with new technologies like LLM AI in addition to our Java codebase&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ensure the quality of the features you built, follow-up on usage/issues post release.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work closely with product and design team to deliver new features that align with the needs of the business&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Provide technical leadership and mentoring to other engineers on the team&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Contribute and drive frameworks that lead to significant user experience improvements&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Assist the team in understanding and adopting new technologies&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What We&#39;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong programming skills and CS fundamentals combined with 5+ years of experience building products&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Deep architecture and API design skills to build core services and new product features&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Travel, Airline or GDS experience is a must&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong sense of ownership demonstrated through shipping production-quality code equipped with testing, monitoring and documentation&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Passion for solving problems and learning new tools and technologies&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Excellent communication skills working with stakeholders and domain experts across the company to design solutions to user problems&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to thrive in a fast-paced environment&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Prior experience working at startups and/or on consumer-facing products&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with Java, AWS and/or distributed systems is a plus&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with Hibernate or similar ORM technologies is a plus&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with Spring Framework is a plus&lt;br&gt;&lt;br&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;#LI- MO1&lt;br&gt;#LI- Remote&lt;/span&gt;&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;The posted pay range represents the&amp;nbsp;anticipated&amp;nbsp;low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate&amp;rsquo;s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate&amp;rsquo;s skills and experience, market demands, and internal parity.&lt;br /&gt;&lt;br /&gt;For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Pay Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$120,000&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$215,000 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;

Senior Back-End Engineer, Travel

&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Navan, the Travel Experience (TE) Operations team works at the intersection of the most important issues facing the Travel Experience team. It is a small, well-rounded group, that works closely with senior leadership and cross functionally shaping and driving strategic, operational, and organizational improvements across the Travel Experience team, such as:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Global Travel Experience strategy and implementation of change&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Being the critical interface with R&amp;amp;D (product, engineering) to ensure tech approach to self-serve and post booking travel support experience&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;New business customer implementation and transition management&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Together with partner operations driving the true TMC delivery&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Driving customer insights to deliver improvements in quality, learning and product roadmap&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ownership of support omni-channels and agent desktop to establish a world class agent and customer experience&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In the Senior Operations Manager role, you’ll work directly with leadership on strategic identification and prioritization of opportunities that will ensure our full tech stack infrastructure for agents works excellent and the Travel Experience organization is represented in product and organization enhancement initiatives, this includes:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Being the critical interface for the product feedback received by the operational teams in travel experience and owner of the process of triaging the right focus towards our R&amp;amp;D teams (product, engineering)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Continuously building and improving our channel infrastructure to successfully deliver a state of the art support technology for the agent and customer experience&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Transforming our multi-system support tooling into a one view agent desktop and organize high adoption and functionality of the tool&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Context based routing setup and partner with the TE business directors and IT team to implement the best and most efficient strategy&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partnering with the different product team stakeholders and change team on the operational impact of product- and travel content enhancements&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Reporting to the Director of Travel Experience Operations, the Senior Operations Manager thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product. You are very analytical, structured, and detail-oriented with a sharp focus on building scalable operations within complex cross-functional environments.&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Identifying and owning the core strategic projects - this includes identifying operational inefficiencies and implementing solutions to improve routing, product triage process, channel infrastructure and agent desktop&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Acting as a trusted partner for the Travel Experience senior leadership team. Being successful in the role you analyze, understand and deliver according to well defined objectives and executing according to a well defined plan. The role requires to be hyper focussed on delivering the key responsibilities, further developments are clearly planned and prioritized&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Identifying and managing the omni-channel infrastructure strategy. Focus on delivering efficiency, satisfaction and secure usage by the travel agents. Plan in advance to ensure integration and simplicity is enabled for great customer experience&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Chat, voice and email are the main omni channels. Strategically prioritize the enhancement of the email-case management tool to match the experience of chat, voice. Identify the need for an online external case channel for travel needs&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Program manages the agent desktop requirements. Defining a strategy to reduce agents need to use 16+ systems to deliver support instead analyze, prioritize and define the ideal state for a one screen agent desktop vision&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Acting as high level owner of TE product feedback and triage, justify and liaise with our product organization on importance of priority tickets (excluding support team: TX, Twilio and agent desktop)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Own the TE support team strategic prioritization of product change requests based on issue volume, users impacted, revenue impact, and other relevant metrics. Build a long term process which includes Jira agile board, monthly scrum meetings, quarterly prioritization with IT, Data, Security, Product and Travel Experience&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Creation and maintenance of our strategic context based routing. Collaborate, coordinate and educate the Travel Experience organization on our routing strategy. Evolve the routing into an infrastructure that fuels our target operating model setup&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Leading and people managing a small group of Operations Managers to achieve the team’s goals and developing your direct reports.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What We’re Looking For&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong organizational skills to manage multiple concurrent projects with varied stakeholders&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong ability to clearly develop and document processes&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability&amp;nbsp; to develop a strategy, communicate it clearly, and get buy-in and support to execute&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Excellent communication skills and strong emotional intelligence&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to easily create and build relationships across varied teams, in varied locations and time zones, both internally and externally, whilst challenging the status quo&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Creative, solutions-driven person who acts independently whilst keeping your team(s) aligned&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Prioritization legend, understand when and how to say no, or later&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong background in the business travel / expense management industry&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A minimum of three years experience managing a team of Individual Contributors&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

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