AI Product Analyst

About Yubi

Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfillment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.

In March 2022, we became India's fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.

In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.

Yubi Credit Marketplace - With the largest selection of lenders on one platform, our credit marketplace helps enterprises partner with lenders of their choice for any and all capital requirements.
Yubi Invest - Fixed income securities platform for wealth managers & financial advisors to channel client investments in fixed income 
Financial Services Platform - Designed for financial institutions to manage co-lending partnerships & asset based securitization
Spocto - Debt recovery & risk mitigation platform
Accumn - Dedicated SaaS solutions platform powered by Decision-grade data, Analytics, Pattern Identifications, Early Warning Signals and Predictions to Lenders, Investors and Business Enterprises

So far, we have on-boarded over 17000+ enterprises, 6200+ investors & lenders and have facilitated debt volumes of over INR 1,40,000 crore.

Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment.

At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 1000+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story.

Role Overview

We are looking for a Conversational Analyst with 2-3 years of experience in designing and enhancing chat and voice user experiences. This role requires a deep understanding of user context, a strong focus on quality assurance, and a passion for creating impactful conversational solutions. The ideal candidate will play a critical role in identifying problems, testing conversational flows, and ensuring a seamless user journey before deployment.

Over time, the selected candidate will gain exposure to advanced technologies, including Large Language Models (LLMs), Bhasa Infrastructure, Automatic Speech Recognition (ASR), and Text-to-Speech (TTS) systems.

Key Responsibilities

• Context Analysis and Problem Solving:
  Understand user needs, identify issues in existing conversational flows, and propose enhancements to improve the overall user experience.

• Testing and Validation:
  Rigorously test chat and voice user experiences for functionality, usability, and contextual accuracy before they are deployed to production.

• Collaboration with Data Scientists:
  Work closely with data scientists to analyze conversational data, identify patterns, and improve conversational AI models and flows.

• Conversation Flow Optimization:
  Analyze and refine conversational designs to ensure natural and seamless interactions for both chat and voice-based systems.

• Data Analysis and Reporting:
  Use analytics tools to monitor and report on user behavior and feedback, offering actionable insights to improve conversation designs.

• Learning and Development:
  Gradually build expertise in advanced conversational AI technologies, including LLMs, ASR, TTS, and the Bhasa infrastructure.

Requirements

Key Skills and Qualifications

• 2-3 years of experience working in conversational design, chatbot/voice assistant testing, or a related field.
  

• Strong understanding of chat and voice UX principles and best practices.
  

• Hands-on experience in testing conversational flows and troubleshooting user interaction issues.
  

• Analytical mindset with the ability to interpret user behavior and provide actionable insights.
  

• Excellent communication and collaboration skills to work effectively with data scientists and technical teams.
  

• Knowledge or exposure to conversational AI tools and platforms (e.g., Dialogflow, Rasa, or similar).
  

Nice-to-Have Skills

• Familiarity with Large Language Models (LLMs) and their applications.
  

• Exposure to technologies such as Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
  

• Understanding of the Bhasa infrastructure or similar conversational AI ecosystems.
  

• Basic programming or scripting knowledge for prototyping/testing purposes.
  

Benefits

What We Offer

• Opportunity to work on cutting-edge conversational AI projects.
  

• Hands-on exposure to advanced technologies like LLMs, ASR, and TTS.
  

• Collaborative and innovative work environment.
  

• Professional development and upskilling opportunities.
  

• Competitive salary and benefits.
  

If you are passionate about building intuitive conversational experiences and are eager to grow with a company that values innovation and data-driven design, we would love to hear from you.