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<div><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>Journey with us! </strong>Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.</span></div> <div> </div> <div><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">The Royal Caribbean Group’s Royal Caribbean International brand has an exciting career opportunity for a full time Analyst, Business Intelligence on the Sales Team reporting to the AVP, Product Digital Sales.</span></div> <div> </div> <div><span style="color:#e01010"><strong><span style="text-decoration:underline"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">This position will work on-site in Miami, Florida</span></span></strong></span></div> <div> </div> <div><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>Position Summary:</strong></span></div> <div> </div> <div><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Responsible for developing plans associated with the performance of our B2B eCommerce engine and the growth/retention of Automation (sales and service) across all segments (Individual and Group distribution – Espresso, API, and External Tools) and digital platform (CruisingPower.com) to create awareness, improve conversion, generate interest, and drive demand/engagement. This individual is also responsible for using Sales, Trade Support and Service, and customer insights data to target trade segments and identify opportunities to influence distribution, deployment, and retention. This individual will compile and analyze quantitative and qualitative data to make recommendations for distribution expansion, deployment initiatives, product positioning, product optimization, call deflection and agent acquisition/retention. Working across the organization (Sales, Marketing, Revenue, Trade Support and Service and Global Offices) to establish a process and develop integrated sales, training and marketing plans for products, and distribution.</span></div> <div><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Collaborates with the Manager of Automation Growth to manage the conception, development, implementation, and operation of trade brand compliance across all sales channels for Royal Caribbean International, Celebrity Cruises and Silversea. Resolves copyright, cybersquatting, and trademark infringements. The overall goal managed by this position is the development and implementation of business plans, tools, reports, analysis, and procedures to grow automation, unlock new revenue opportunities and drive operational efficiencies.</span></div> <div> </div> <div><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>Essential Duties and Responsibilities:</strong></span></div> <div> </div> <ul> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Develops and sets corporate Automation and eCommerce targets, revenue generating and cost savings tactics.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Strategic Product Programs: Works hand in hand with Sales, Training, Trade Support and Service and Revenue Management on robust product game plans that include strategies, initiatives, timeline, and key metrics to monitor results. Establish process within Sales (Sales Managers and Directors) and works with the Manager of Automation Growth to hold sales channels accountable for delivering to the plan.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Product Positioning: Develop new and repackage existing product messaging to help drive higher automation, web performance (visits, page views, engagement, retention, conversion), APDs, and GTR.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Annual Sales Program Calendar: Develop and maintain integrated sales program calendar that tracks promotional initiatives, messaging, impressions and spend to drive demand and achieve automation and web targets/forecast.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Work with Sales and Trade Support and Service to provide booking and service trends that will inform the business plan and assist the Automation Specialist target accounts that have the potential to grow (sales and service).</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Analyze customer data to drive strategy and create reports/presentations highlighting relevant and differentiating key selling points for internal and external use.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Deployment Strategy: Provide sales and trade insight to influence strategic distribution decisions to optimize channels that agents will adopt.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Collaborate across all Sales channels to develop an integrated product plan to increase automation at higher yields across all regions, territories, and segments (Individual and Group distribution).</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Assist the Manager of Automation Growth in developing an integrated plan, tracking and data insights to reduce the number of service intents performed by the call centers for online bookings.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Packaging: Assist the Manager of Automation Growth in developing strategic sales and marketing plans to position and increase awareness and demand for Espresso, API and CruisingPower.com.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Marketing Plan: Assist the Manager of Automation Growth in developing strategic sales and marketing plans to meet or exceed automation targets. Collaborate with Sales, Trade Support and Service and Revenue to project manage strategic plan deliverables for each channel. Provide activities update and results of marketing plan to leadership team. Includes being the voice of the customer.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Constantly monitor URL's, agencies, third parties or others that are using our trademarked names and manage outside vendors/tools that may be contracted for this purpose.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Coordinate with appropriate sources to resolve copyright and trademark infringements. Design, develop, implement, and disseminate to appropriate RCL departments reports of activities and resolutions.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Travel Agent Guidelines investigation, follow up and communication. Design and implement a plan to monitor and enforce online advertising and internet guidelines.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Rebate Policy investigation, follow up and communication. Design and implement a robust plan to monitor and perform secret shopping, as well as monitor websites and other types of communication.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Design, Develop and maintain a database of travel agency rebate policy complaints, track incidents, analyze data to better understand behavior patterns, capture communications with the travel agencies and actions taken.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Assist the Manager of Automation Growth with the annual business planning process; development of annual department Capital Plan, strategies, and initiatives to support sales objectives as directed by the Senior Vice President.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Responsible for working with the Manager of Automation Growth and Automation Specialist to achieve corporate automation growth targets (1% - 2% year-over-year growth) across all distribution channels including the trade website CruisingPower.com and business segments for Espresso, API and External Booking Tools (individual and group distribution) as well as revenue generating and cost savings initiatives to reduce guest acquisition/cost of sale.</span></li> </ul> <div> </div> <div><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>Qualifications, Knowledge and Skills:</strong></span></div> <div> </div> <ul> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Bachelor’s degree in marketing or related field. Approximate 2-3 years progressive experience in Marketing or related field. Travel category experience a plus</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Minimum 3-5 years’ experience in a professional and analytical role and 2 years’ experience in a comparable Internet-driven or technology development environment or industry are required (or the equivalent combination of education and experience).</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Strong project management skills required.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Strong business and analytical acumen.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Proven skills in financial analysis.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Familiarity with eCommerce distribution models highly desirable.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Must possess excellent written and verbal communication and negotiating skills.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Must be a highly organized self-starter able to manage multiple concurrent work streams, producing high quality deliverables while working with minimum supervision.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Web experience required.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Occasional travel required.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Ability to present plans and ideas to all levels of employees and management.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Ability to lead management group in brainstorming frameworks for strategic initiatives.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Detailed and excellent knowledge of computers, Internet access, and the ability to navigate within a variety of software packages including Excel, Word, or related programs.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Experience with Power BI, DAX, SAS, Python, SQL and other related software programs.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Knowledgeable on operational web tools (Jira, Slack).</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Must have the ability to prioritize and manage multiple responsibilities successfully.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Ability to work in a complex, matrix environment where priorities change rapidly, and tight deadlines exist is required.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Ability to negotiate successfully and resolve conflict.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Must be organized and self-motivated, adaptable to constant change and have a strategic and creative mindset.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Strong analytical skills.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Ability to collaborate on strategies and craft tactical solutions to achieve strategic goals.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Ability to document or describe strategy and tactics, implementation plans, metrics, success factors and contingency plans is required.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Ability to propose metrics for measuring effectiveness of tactics and be able to understand and relate data in way that will provide useful information for assessing and enhancing product offerings.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Knowledge of the sales process, distribution channels, pricing, and strategies.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Understanding of research information and performance metrics in relation to customer trends, behavior, and preferences as well as customer needs and expectations for use in determining strategy.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Knowledge of revenue performance management and metrics and corporate revenue expectations.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Knowledge of Royal Caribbean Cruises Ltd. products, services, and capabilities relative to competitors.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Ability to assemble and lead cross-functional teams to develop and achieve automation and revenue maximization strategies that include input and buy-in from all stakeholders.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Ability to analyze corporate data, research, and analysis to make recommendations for product strategy and success.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Exhibit ability to interact with all departments and levels of management throughout organization and with external customers and companies.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Effective internal and external communication skills for development of comprehensive and impactful communication strategy.</span></li> </ul> <div> </div> <div> <p><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>We know there's a lot to consider.</strong> As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!</span></p> <p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong><em>The position is not eligible for work authorization sponsorship</em></strong></span></p> <p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>Agency and Third-Party Submissions</strong>: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. </span></p> <p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><em>It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.<br><br><span>#LI-EK1</span> </em></span></p> </div>

Analyst, Business Intelligence (Miami, FL, US, 33132)