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Associate Director, Experience Analytics

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Live, first seen by us 70 days ago
Pay
Pay not listed
Work setting
Hybrid — work setting source
Working Arrangement Hybrid
Read the full posting
Employment
Full-time — employment source
Employment type in the employer’s posting: Full time
From the employer’s posting

What you’ll work on

Full posting
  • Lead end-to-end mortality and morbidity experience studies across Asia

  • Oversee monthly and quarterly monitoring using PBI dashboards

  • Translate analytical results into recommendations for pricing and valuation

  • Drive modernization of mortality and morbidity analytics and data workflows

  • Manage, coach, and develop junior actuarial staff

From the employer’s posting
Lead end‑to‑end mortality and morbidity (excl. health) experience studies across Asia
Oversee quarterly and monthly monitoring, using PBI dashboards
Translate analytical results into clear business narratives, providing insights and actionable recommendations for pricing, valuation, and management teams.
Drive modernization of mortality/morbidity analytics
Manage, coach, and develop junior actuarial staff

What you’ll bring

All qualifications

Core experience

  • Demonstrated leadership experience, including coaching junior staff and providing technical oversight.
  • Proven ability to engage and influence senior stakeholders, with clear communication skills to translate complex analytics into actionable insights.

Preferred experience

  • Experience working in modernizing data environments (e.g., data lakes, ADM/EDL, dashboards) is a plus.
Qualification wording
Demonstrated leadership experience, including coaching junior staff and providing technical oversight.
Proven ability to engage and influence senior stakeholders, with clear communication skills to translate complex analytics into actionable insights.
Experience working in modernizing data environments (e.g., data lakes, ADM/EDL, dashboards) is a plus.

About Manulife Financial

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

In the employer’s words · Read in context

Apply at Manulife Financial

Posting record

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Status in our records
Live
First seen by us
Sep 4, 202670 days ago
Recorded sightings
176
Last seen by us
Nov 13, 2026

These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.

How this job compares

Time since we first saw it

Day 70

Up longer than most. Similar jobs usually come down between day 5 and day 43.

Well past Manulife Financial’s usual: its jobs come down by about day 27.

From 14,576 similar postings that came down, and 179 of Manulife Financial’s. Coming down is not always a hire.

Manulife Financial is hiring

36 open jobs

Open jobs by the week we first saw them, last 12 weeks.

  • Analyst hiring is steady
  • Takes jobs down quickly
  • 8% of open jobs were reposted
Hiring record

See how this role fits your experience

Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.

  • Python
  • R
  • SQL
Where the posting names them
- Fellow or near‑Fellow (FSA or Equivalent) with 5-7 years of actuarial experience - Strong technical capability in experience study methodologies, GLMs, exposure/A‑E calculations, credibility, and trend analysis; proficiency in SQL, R, Python, or similar analytical tools. - Demonstrated leadership experience, including coaching junior staff and providing technical oversight.

Your next step

Complete your application on manulife.wd3.myworkdayjobs.com. The employer’s form will show what is required.

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Demand for Analyst roles

New Analyst postings at the employers we follow are up 23% over the last 6 weeks compared with the 6 before.

Weekly new Analyst postings at the same employers, from the week of August 17 to the week of November 2. The fewest in a week was 993, the most 1,515, and the latest week had 1,515.
August 17Last week

Each bar is one week of new postings. The darkest bars are the last 6 weeks.

Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.

About the role

We file this job under Analyst, by the work the posting describes.

Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.

Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.

Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.

Job description

View original posting ↗

Description

The Experience Analytics Shared Service Center (XPSSC) plays a pivotal role supporting business units in their monitoring and experience study capabilities, as well as ensuring the Asia segment is future ready to adopt new technology, support sustainable quality growth in Asia, and our strategic priority of using AI to reimagine how we work and create value. The incumbent will lead the modernization initiatives with respect to those two assumptions across all Asia segment. This includes initially supporting ADM (Actuarial Data Modernization), PBI monitoring dashboards build and subsequently conducting end to end study analysis for studies, monitoring and forecasting.

Position Responsibilities:

  • Lead end‑to‑end mortality and morbidity (excl. health) experience studies across Asia, including scoping, data validation, analysis, recommendations, documentation, and audit readiness.

  • Drive modernization of mortality/morbidity analytics, supporting ADM data modernization and shaping future study workflows, controls, and templates.

  • Oversee quarterly and monthly monitoring, using PBI dashboards to explain trends, exceptions, and G/L impacts to senior stakeholders.

  • Translate analytical results into clear business narratives, providing insights and actionable recommendations for pricing, valuation, and management teams.

  • Engage regularly with BU Chief Actuaries and experience teams to gather feedback, align methodologies, and continuously improve XPSSC value delivery.

  • Partner with IT and RAS/GFA teams to ensure data pipelines, dashboards, and analytical outputs meet actuarial needs and RAS/GFA governance standards.

  • Champion consistency and best practices, maintaining standardized templates, documentation, and study methodologies across Asia.

  • Identify opportunities for automation and AI-enabled analytics, reducing manual work and improving efficiency and insight quality.

  • Manage, coach, and develop junior actuarial staff, providing technical guidance, performance direction, and professional growth support.

Required Qualifications:

  • Fellow or near‑Fellow (FSA or Equivalent) with 5-7 years of actuarial experience

  • Strong technical capability in experience study methodologies, GLMs, exposure/A‑E calculations, credibility, and trend analysis; proficiency in SQL, R, Python, or similar analytical tools.

  • Demonstrated leadership experience, including coaching junior staff and providing technical oversight.

  • Proven ability to engage and influence senior stakeholders, with clear communication skills to translate complex analytics into actionable insights.

Preferred Qualifications:

  • Experience working in modernizing data environments (e.g., data lakes, ADM/EDL, dashboards) is a plus.

  • Hands‑on work in mortality and/or morbidity experience studies is a plus

When you join our team:

  • We’ll empower you to learn and grow the career you want.

  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid
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Location & working pattern

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Working Arrangement Hybrid
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