Business Analytics Grp Manager SVP

The Business Analytics Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Excellent commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

We are seeking an experienced Business Analytics Group Manager to lead analytics strategy, customer insights, and business performance initiatives for US Cards business. This role requires a strong leader with expertise in Business Analytics, Product Analytics, Customer Behavior Analytics, Marketing Analytics, and Revenue Management within the Banking and Financial Services domain. The successful candidate will drive data-driven decision-making, develop innovative analytical solutions, lead high-performing teams, and partner with senior stakeholders to deliver measurable business outcomes across Proprietary and Partnership Co-brand, and Private Label Cards. This leader will be accountable for translating advanced analytics into actionable business strategies that deliver substantial revenue growth through compelling leadership while fostering a culture of innovation, collaboration, and operational excellence across the organization

Responsibilities:

• Develop and articulate analytical framework to solve business challenges
• Extract actionable insights based on advanced analysis of customer behavior
• Lead and develop reporting subordinates, especially around developing sound analytical approach to solve business problems
• Drive innovative thinking about leveraging new tools/methods to transform the analytical capability of the organization
• Understand regulatory implications and develop mitigation / opportunity strategies
• Ensure robust quantity control in the analytical processes
• Cross functional leadership (communication and influencing) to drive towards common goal
• The incumbent will leverage industry best practices, navigate and leverage internal relationships and become the key point of contact to ensure delivery and adoption
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Strategic Business Analytics

• Develop and implement analytical frameworks to solve complex business challenges.
• Generate actionable insights through advanced analysis of customer behavior, portfolio & product performance, and market trends.
• Drive strategic recommendations to improve business performance, customer engagement, and revenue growth.
• Translate analytical findings into impactful business stories for senior leadership.

Customer & Product Analytics

• Lead analytics initiatives across Credit Cards, Co-brand, and Private Label products.
• Analyze customer acquisition, engagement, spending behavior, retention, and profitability.
• Provide data-driven recommendations to optimize customer lifecycle management.
• Partner with Product, Risk, Finance and Marketing teams to improve campaign effectiveness and portfolio growth.

Marketing & Revenue Analytics

• Drive Marketing Analytics initiatives to evaluate campaign performance and customer response.
• Identify opportunities for revenue growth and portfolio optimization.
• Develop customer segmentation and targeting strategies using analytical insights.
• Measure performance of acquisition, activation, and retention programs.

Leadership & Team Development

• Lead and mentor a team of analytics professionals.
• Establish best practices for analytical methodologies, reporting, and quality control.
• Build a culture of innovation, collaboration, and continuous learning.
• Manage hiring, coaching, performance management, and succession planning.

Innovation & Advanced Analytics

• Promote the use of Artificial Intelligence and advanced analytical techniques to transform business decision-making.
• Drive adoption of new tools, technologies, and analytical methodologies.
• Identify automation opportunities and improve analytical efficiency.

Stakeholder Management

• Partner with senior business leaders and cross-functional teams to drive common business goals.
• Serve as a trusted advisor by providing data-driven recommendations and strategic guidance.
• Influence key decisions through compelling storytelling and executive presentations.

Risk & Governance

• Assess and manage business risks associated with analytical recommendations.
• Ensure compliance with regulatory requirements, internal policies, and governance standards.
• Maintain robust controls and transparency across analytical processes.

Recommended Qualifications:

• 14–18 years of experience in Business Analytics, Data Analytics, Customer Analytics, Product Analytics, or Marketing Analytics.
• Strong experience within Banking, Credit Cards, Consumer Lending, Payments, or Financial Services.
• Proven track record of leading large analytics teams and influencing senior stakeholders.
• Experience delivering strategic insights that drive business growth and customer outcomes.

Education:

• Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Decision Management

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Job Family:

Business Analysis

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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