Business Analytics Manager - HIH - Evernorth

INTRODUCTION TO EVERNORTH: 

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Job Title:

Business Analytics, Manager  

Position Overview

Lead analytics initiatives that transform complex business problems into actionable insights through data analysis, self-service analytics, and AI-enabled solutions. Partner with business and technology stakeholders to drive data-driven decision making, build scalable analytics products, and accelerate the adoption of modern analytics and AI capabilities. 

Job Overview:

A strategic and hands-on analytics leader with strong business acumen, deep technical expertise, and a passion for turning data into actionable insights. The ideal candidate excels at partnering with stakeholders, understanding source systems and business processes, building scalable self-service analytics solutions, and leveraging AI to enhance decision-making and business outcomes.

Responsibilities:

• Analytics Consulting & Business Partnership

·        Partner with business stakeholders to understand strategic objectives, analytical requirements, and success measures.

·        Translate business challenges into analytical solutions and actionable recommendations.

·        Serve as a trusted advisor for data-driven decision making.

• Data Analysis & Insight Generation

·        Develop a deep understanding of source systems, data flows, and business processes.

·        Analyze large and complex datasets to identify trends, risks, opportunities, and performance drivers.

·        Generate actionable insights that influence business strategy and operational improvements.

• AI-Enabled Analytics & Innovation

·        Leverage AI and Generative AI tools to enhance analytics workflows, accelerate insight generation, automate reporting, and improve decision-making processes.

·        Identify and implement AI-driven use cases such as natural language querying, automated dashboard generation, anomaly detection, narrative insights, and conversational analytics.

• Self-Service Analytics & Dashboard Development

·        Design, develop, and maintain self-service dashboards and reporting solutions using Tableau.

·        Enable business users with intuitive and scalable analytics solutions.

• Stakeholder Management

·        Collaborate closely with business, product, technology, and data engineering teams.

·        Present findings, recommendations, and business impact stories to senior leadership.

• Team Leadership & Delivery

·        Mentor analysts and establish best practices for analytics, visualization, and storytelling.

·        Drive high-quality project execution and timely delivery of analytics solutions.

·        Foster innovation, continuous improvement, and AI adoption within the team.

Education:

·        Bachelor's or master's degree in Computer Science, Statistics, Mathematics, Economics, Business Analytics, Data Science, Information Systems, or any related quantitative discipline.

Experience:

·        10–13 years of experience in Data Analytics, Business Intelligence, Reporting, or Analytics Consulting.

·        Proven experience managing complex analytics projects and stakeholder relationships.

·        Experience delivering enterprise-scale reporting, dashboarding, and insight-generation solutions.

Skills:

Mandatory Skills

•             Advanced SQL

•             Tableau

•             Data Analysis & Business Intelligence

•             Stakeholder Management

•             Requirements Gathering & Documentation

•             Data Visualization & Storytelling

Additional Technical Skills

•             Python

•             Power BI

•             Data Modeling and Reporting

•             Analytics Automation

Good-to-Have Skills

•             Healthcare, Health Services, Insurance, or PBM domain experience

•             Hands-on experience applying AI/GenAI for insight generation and reporting

•             Experience with predictive analytics and machine learning

•             Agile delivery experience

Work Hours:

·        2.30PM IST to 11.30PM IST

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services