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Business Intelligence Support Analyst
Santiago de Querétaro, Qro., MX
Actively hiring, first seen by us today- Pay
- Pay not listed
- Work setting
- Not stated
- Employment
Full-time — employment source
Employment type in the employer’s posting: FULL_TIME
From the employer’s posting
What you’ll work on
Full postingHandle internal support requests through a standard Office 365 support channel
Provide Tier I to Tier III support, escalating to Sr. Business Analysts and program owners
Check workspace health and manually refresh failed dataflows and datasets
Support user acceptance testing for new and enhanced reports, models and ETL processes
Improve dashboards, visualizations and report performance with the platform owner
From the employer’s posting
Use Office 365 Tools to create a standardized support channel for receiving internal customer support issues
Provide Tier I (system access requests, Power BI interface questions), Tier II (general Power BI/Excel troubleshooting) and Tier III (troubleshooting analytics data pipeline) support
Review workspace health and if required, manually trigger failed dataflow and dataset refreshes
Support User Acceptance Testing (UAT) for all new and enhanced data products
Contribute meaningful improvements to the user experience by enhancing existing user engagement tools, data visualizations, and report performance optimizations
Education & alternatives
Qualifications: Education level required • Bachelor’s degree from an accredited institution Years and area of experience required • 3 years working in analytics, business intelligence, data engineering or related STEM fields
Posting record
Report an errorActively hiringFirst seen by us today, still listed, and not a repost of an earlier posting.
- Status in our records
- Live
- First seen by us
- Nov 3, 2026today
- Recorded sightings
- 2
- Last seen by us
- Nov 4, 2026
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
How this job compares
Eaton is hiring
13 open jobs
Open jobs by the week we first saw them, last 12 weeks.
- Analyst hiring is steady
- Takes jobs down at a usual pace
- 8% of open jobs were reposted
See how this role fits your experience
Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.
- Elixir
- SQL
- Azure
- Power BI
Where the posting names them
What you’ll do: The Business Intelligence Support Analyst is responsible for supporting our established Power BI-based self-service data platforms: Elixir, Athena, NEMA and NAS & MCO Analytics Dashboards. As a critical member of the business analytics team, this role will manage incoming internal customer requests for dashboard access, Power BI navigation assistance and general & technical troubleshooting. By providing Tier I, Tier II, and Tier III support, this role will seek to delight internal customers by providing responsive solutions that maximize the usage of our data platforms. Job Responsibilities A. Use Office 365 Tools to create a standardized support channel for receiving internal customer support issues related to self-service analytics platform B. Provide Tier I (system access requests, Power BI interface questions), Tier II (general Power BI/Excel troubleshooting) and Tier III (troubleshooting analytics data pipeline) support and support escalation to Sr. Business Analysts and Program owners as required C. Review workspace health and if required, manually trigger failed dataflow and dataset refreshes in order to ensure data is up-to-date D.Support User Acceptance Testing (UAT) for all new and enhanced data products (reports, data models, ETL processes, etc.) E. Collaborate with other members of the Business Analytics team to champion best practices and eliminate redundancies. F.Fully understand the data and KPIs across all analytics tools supported by the Business Analytics team G. Actively engage all end users to grow the use of analytics and promote digital mindset across North American Sales and Marketing and Commercial Operations organizations H.Contribute meaningful improvements to the user experience by enhancing existing user engagement tools, data visualizations, and report performance optimizations with the platform owner
Years and area of experience required • 3 years working in analytics, business intelligence, data engineering or related STEM fields Technical knowledge • Experience with various relational databases or data warehouses • Proficient with the following languages: SQL, DAX, and M • Understanding of data modeling techniques • Demonstrated ability to navigate a modern Business Intelligence Suite (Microsoft Power Platform + Azure is preferred) • Capable of developing solutions that utilize Office 365 applications including Power Automate and Power Apps Skills:
The Business Intelligence Support Analyst is responsible for supporting our established Power BI-based self-service data platforms: Elixir, Athena, NEMA and NAS & MCO Analytics Dashboards. As a critical member of the business analytics team, this role will manage incoming internal customer requests for dashboard access, Power BI navigation assistance and general & technical troubleshooting. By providing Tier I, Tier II, and Tier III support, this role will seek to delight internal customers by providing responsive solutions that maximize the usage of our data platforms. Job Responsibilities A. Use Office 365 Tools to create a standardized support channel for receiving internal customer support issues related to self-service analytics platform B. Provide Tier I (system access requests, Power BI interface questions), Tier II (general Power BI/Excel troubleshooting) and Tier III (troubleshooting analytics data pipeline) support and support escalation to Sr. Business Analysts and Program owners as required C. Review workspace health and if required, manually trigger failed dataflow and dataset refreshes in order to ensure data is up-to-date D.Support User Acceptance Testing (UAT) for all new and enhanced data products (reports, data models, ETL processes, etc.) E. Collaborate with other members of the Business Analytics team to champion best practices and eliminate redundancies. F.Fully understand the data and KPIs across all analytics tools supported by the Business Analytics team G. Actively engage all end users to grow the use of analytics and promote digital mindset across North American Sales and Marketing and Commercial Operations organizations H.Contribute meaningful improvements to the user experience by enhancing existing user engagement tools, data visualizations, and report performance optimizations with the platform owner Qualifications:
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About the role
We file this job under Analyst, by the work the posting describes.
Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.
Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.
Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.
Job description
Eaton’s Corporate Sector division is currently seeking a Business Intelligence Support Analyst.
What you’ll do:
The Business Intelligence Support Analyst is responsible for supporting our established Power BI-based self-service data platforms: Elixir, Athena, NEMA and NAS & MCO Analytics Dashboards. As a critical member of the business analytics team, this role will manage incoming internal customer requests for dashboard access, Power BI navigation assistance and general & technical troubleshooting. By providing Tier I, Tier II, and Tier III support, this role will seek to delight internal customers by providing responsive solutions that maximize the usage of our data platforms.
Job Responsibilities
A. Use Office 365 Tools to create a standardized support channel for receiving internal customer support issues related to self-service analytics platform
B. Provide Tier I (system access requests, Power BI interface questions), Tier II (general Power BI/Excel troubleshooting) and Tier III (troubleshooting analytics data pipeline) support and support escalation to Sr. Business Analysts and Program owners as required
C. Review workspace health and if required, manually trigger failed dataflow and dataset refreshes in order to ensure data is up-to-date
D.Support User Acceptance Testing (UAT) for all new and enhanced data products (reports, data models, ETL processes, etc.)
E. Collaborate with other members of the Business Analytics team to champion best practices and eliminate redundancies.
F.Fully understand the data and KPIs across all analytics tools supported by the Business Analytics team
G. Actively engage all end users to grow the use of analytics and promote digital mindset across North American Sales and Marketing and Commercial Operations organizations H.Contribute meaningful improvements to the user experience by enhancing existing user engagement tools, data visualizations, and report performance optimizations with the platform owner
Qualifications:
Education level required
• Bachelor’s degree from an accredited institution
Years and area of experience required
• 3 years working in analytics, business intelligence, data engineering or related STEM fields
Technical knowledge
• Experience with various relational databases or data warehouses
• Proficient with the following languages: SQL, DAX, and M
• Understanding of data modeling techniques
• Demonstrated ability to navigate a modern Business Intelligence Suite (Microsoft Power Platform + Azure is preferred)
• Capable of developing solutions that utilize Office 365 applications including Power Automate and Power Apps
Skills:
Soft skills
• Strong communication skills (English written and verbal)
• Accountable and ability to work independently
• Ability to pivot between tasks and projects quickly based on prioritization, passion for continuous improvement
• Innovative thinker, service mindset, learner mindset
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
• Ability to prioritize multiple tasks
• Team player
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Source details
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- Pay
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- Location & working pattern
Santiago de Querétaro, Qro., MX
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- Work authorization
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