Pay
Lower than most similar jobs
$65K–$75K against $94.4K–$145K, the middle half of what similar US postings state.
From 2,036 postings in the last year. Stated ranges, not salaries paid.
CRM Analyst
Baltimore, Maryland
Open 5 months, first seen by us 164 days ago- Pay
$65,000–75,000/yearPlus bonus — pay source
Curiosity and initiative to learn new tools, stay current on CRM and analytics trends, and continuously improve systems and processes The anticipated salary for this role is $65,000-$75,000 annually depending on experience, plus bonus opportunity. The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.
Read the full posting- Work setting
- Not stated
- Employment
- Not stated
Before you apply
- Sponsorship
Visa sponsorship not confirmed — sponsorship source
Analyze and synthesize CRM, ticketing, marketing, and sponsorship data to deliver actionable insights that improve revenue performance and operational efficiency
Read the full posting
What you’ll work on
Full postingThe Baltimore Orioles organization is a storied Major League Baseball franchise with a proud tradition, passionate fans, and a deep connection to Baltimore.
We are seeking a CRM Analyst to help the Orioles better understand, engage, and grow our fan base through data and systems.
Serve as primary business owner and first-line support for the CRM system
Build and maintain reports and dashboards on sales, pipelines, renewals, and invoicing
Build targeted lead lists, segments, and campaigns from CRM and integrated data
Maintain data integrity across CRM, ticketing, marketing, and data warehouse systems
Document CRM processes, data definitions, and reporting standards
From the employer’s posting
The Baltimore Orioles organization is a storied Major League Baseball franchise with a proud tradition, passionate fans, and a deep connection to Baltimore. Under new leadership, the team is entering an exciting chapter focused on building a winning tradition, delivering a world-class fan experience, fostering innovation, and making a meaningful impact in our community.
We are seeking a CRM Analyst to help the Orioles better understand, engage, and grow our fan base through data and systems. In this role, you will be responsible for maintaining and enhancing our CRM environment, ensuring data accuracy, consistency, and alignment across sales, marketing, ticketing, and analytics platforms. This position enables data-driven decision-making by transforming fan and customer data into reliable reporting, insights, and operational workflows. You will partner closely with cross-functional teams to support CRM administration, integrations, reporting, and campaign execution. The ideal candidate is analytical, detail-oriented, and proactive, with experience working in CRM systems (e.g., Salesforce), managing data quality, and using data to drive measurable business outcomes.
Serve as the primary business owner and first line of support for the CRM system
Develop and maintain reports, dashboards, and analyses to track sales activity, pipelines, renewals, invoicing, and other key performance indicators
Build targeted lead lists, segments, and campaigns using CRM and integrated data sources
Maintain data integrity across CRM, ticketing, marketing, and data warehouse systems
Create and maintain clear documentation for CRM processes, data definitions, and reporting standards
What you’ll bring
All qualificationsCore experience
- Bachelor’s degree in a quantitative, analytical, or business-related field (e.g., Mathematics, Statistics, Data Science, Business Analytics, Information Systems), or equivalent professional experience
- 2+ years of hands-on experience supporting or administering a CRM platform (Salesforce preferred), including data management, reporting, and user support
- Experience working with CRM and related data sources to support sales, marketing, ticketing, or customer engagement workflows
- Demonstrated ability to build clear, accurate dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Salesforce reporting)
- Familiarity with CRM concepts, best practices, and third-party tools commonly used for data ingestion, marketing automation, and analytics
- 401(k) plan with discretionary employer match available after one year of service and 1,000 hours is also available.
Qualification wording
Bachelor’s degree in a quantitative, analytical, or business-related field (e.g., Mathematics, Statistics, Data Science, Business Analytics, Information Systems), or equivalent professional experience
2+ years of hands-on experience supporting or administering a CRM platform (Salesforce preferred), including data management, reporting, and user support
Experience working with CRM and related data sources to support sales, marketing, ticketing, or customer engagement workflows
Demonstrated ability to build clear, accurate dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Salesforce reporting)
Familiarity with CRM concepts, best practices, and third-party tools commonly used for data ingestion, marketing automation, and analytics
The Baltimore Orioles provide generous benefits, including unlimited PTO, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, concession/merchandise discounts, free parking and complimentary baseball tickets to home games. 401(k) plan with discretionary employer match available after one year of service and 1,000 hours is also available.
Education & alternatives
Qualifications: - Bachelor’s degree in a quantitative, analytical, or business-related field (e.g., Mathematics, Statistics, Data Science, Business Analytics, Information Systems), or equivalent professional experience - 2+ years of hands-on experience supporting or administering a CRM platform (Salesforce preferred), including data management, reporting, and user support
Posting record
Report an errorOpen 5 monthsWe first saw this posting 164 days ago and it is still up. Roles open this long are often slow to fill or kept open to collect applications.
- Status in our records
- Live
- First seen by us
- Jun 3, 2026164 days ago
- Recorded sightings
- 46
- Last seen by us
- Nov 14, 2026
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
How this job compares
Time since we first saw it
Day 164
Up longer than most. Similar jobs usually come down between day 5 and day 43.
From 14,714 similar postings that came down. Coming down is not always a hire.
Baltimore Orioles is hiring
2 open jobs
Open jobs by the week we first saw them, last 12 weeks.
Hiring recordSee how this role fits your experience
Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.
- SQL
- Excel
- Power BI
- Tableau
Where the posting names them
- Strong analytical and problem-solving skills, with the ability to interpret data, identify patterns, and translate findings into actionable insights - High proficiency in Excel and SQL, with a working understanding of relational databases, data warehousing concepts, and data integration workflows - Excellent written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders at all levels of the organization
- Experience working with CRM and related data sources to support sales, marketing, ticketing, or customer engagement workflows - Demonstrated ability to build clear, accurate dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Salesforce reporting) - Strong analytical and problem-solving skills, with the ability to interpret data, identify patterns, and translate findings into actionable insights
Your next step
Complete your application on job-boards.greenhouse.io. The employer’s form will show what is required.
Applying through Greenhouse
- No account needed: the form is one page, with an “Autofill my application” option that reads your resume.
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Already applied? Track this application
Demand for Analyst roles
New Analyst postings at the employers we follow are up 23% over the last 6 weeks compared with the 6 before.
Each bar is one week of new postings. The darkest bars are the last 6 weeks.
Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.
About the role
We file this job under Analyst, by the work the posting describes.
Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.
Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.
Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.
Job description
Job Title: CRM Analyst
Reports to: Director, Business Analytics
Department: Strategy & Analytics
Location: Baltimore, MD
Type: Full-time, Exempt
Position Summary:
The Baltimore Orioles organization is a storied Major League Baseball franchise with a proud tradition, passionate fans, and a deep connection to Baltimore. Under new leadership, the team is entering an exciting chapter focused on building a winning tradition, delivering a world-class fan experience, fostering innovation, and making a meaningful impact in our community.
We are seeking a CRM Analyst to help the Orioles better understand, engage, and grow our fan base through data and systems. In this role, you will be responsible for maintaining and enhancing our CRM environment, ensuring data accuracy, consistency, and alignment across sales, marketing, ticketing, and analytics platforms. This position enables data-driven decision-making by transforming fan and customer data into reliable reporting, insights, and operational workflows. You will partner closely with cross-functional teams to support CRM administration, integrations, reporting, and campaign execution. The ideal candidate is analytical, detail-oriented, and proactive, with experience working in CRM systems (e.g., Salesforce), managing data quality, and using data to drive measurable business outcomes.
Key Responsibilities:
- Support Fan Engagement and Revenue Operations
- Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day-to-day operations
- Partner with ticketing and corporate partnerships teams to ensure CRM processes support fan engagement, sales execution, and revenue tracking
- Build targeted lead lists, segments, and campaigns using CRM and integrated data sources
- Enable Data-Driven Decision-Making
- Develop and maintain reports, dashboards, and analyses to track sales activity, pipelines, renewals, invoicing, and other key performance indicators
- Analyze and synthesize CRM, ticketing, marketing, and sponsorship data to deliver actionable insights that improve revenue performance and operational efficiency
- Optimize CRM Systems and Processes
- Support the development and execution of a CRM roadmap, including system enhancements, process improvements, and data initiatives aligned with business priorities
- Identify and implement process improvements and automation to reduce manual work and improve data reliability
- Maintain data integrity across CRM, ticketing, marketing, and data warehouse systems
- Manage data-related issues with third-party vendors and internal technical partners
- Drive Adoption, Documentation, and Best Practices
- Create and maintain clear documentation for CRM processes, data definitions, and reporting standards
- Gather and incorporate user feedback to improve CRM usability, adoption, and effectiveness
- Stay current on CRM tools, features, and recommend enhancements to strengthen how the organization uses data
Qualifications:
- Bachelor’s degree in a quantitative, analytical, or business-related field (e.g., Mathematics, Statistics, Data Science, Business Analytics, Information Systems), or equivalent professional experience
- 2+ years of hands-on experience supporting or administering a CRM platform (Salesforce preferred), including data management, reporting, and user support
- Experience working with CRM and related data sources to support sales, marketing, ticketing, or customer engagement workflows
- Demonstrated ability to build clear, accurate dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Salesforce reporting)
- Strong analytical and problem-solving skills, with the ability to interpret data, identify patterns, and translate findings into actionable insights
- High proficiency in Excel and SQL, with a working understanding of relational databases, data warehousing concepts, and data integration workflows
- Excellent written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders at all levels of the organization
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Familiarity with CRM concepts, best practices, and third-party tools commonly used for data ingestion, marketing automation, and analytics
- Curiosity and initiative to learn new tools, stay current on CRM and analytics trends, and continuously improve systems and processes
The anticipated salary for this role is $65,000-$75,000 annually depending on experience, plus bonus opportunity.
The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.
The Baltimore Orioles provide generous benefits, including unlimited PTO, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, concession/merchandise discounts, free parking and complimentary baseball tickets to home games. 401(k) plan with discretionary employer match available after one year of service and 1,000 hours is also available.
This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.
Posted: 5/11/2026
Posted: 5/11/2026
DISCLAIMER:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
EQUAL OPPORTUNITY STATEMENT:
The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.
Source details
Source notes
Source excerptsSelected passages from the saved posting. Check the full description for conditions and exceptions.
- Pay
Curiosity and initiative to learn new tools, stay current on CRM and analytics trends, and continuously improve systems and processes The anticipated salary for this role is $65,000-$75,000 annually depending on experience, plus bonus opportunity. The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.
- Location & working pattern
Baltimore, Maryland
Working pattern and location restrictions need checking in the full posting.
- Work authorization
- Develop and maintain reports, dashboards, and analyses to track sales activity, pipelines, renewals, invoicing, and other key performance indicators - Analyze and synthesize CRM, ticketing, marketing, and sponsorship data to deliver actionable insights that improve revenue performance and operational efficiency - Optimize CRM Systems and Processes
More source context
EQUAL OPPORTUNITY STATEMENT: The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.