Pay
Lower than most similar jobs
$57.3K–$116K against $94.7K–$144K, the middle half of what similar US postings state.
From 1,811 postings in the last year. Stated ranges, not salaries paid.
Customer Analytics Specialist
Washington, DC
Live, first seen by us 5 days ago- Pay
USD 57,300–115,800/yearAnnual period assumed — pay source
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $57,300—$115,800 USD What We Believe
Read the full posting- Work setting
Hybrid — work setting source
Work setup in the employer’s posting: Hybrid
From the employer’s posting- Employment
- Not stated
Before you apply
- Work authorization
- Must already have the right to work in the US
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
What you’ll work on
Full postingDevelop and maintain customer behavior reports that give stakeholders a clear, accurate view of engagement across digital platforms.
Analyze quantitative, customer experience, and geospatial (GEO) data to uncover regional trends, usage patterns, and personalization opportunities.
From the employer’s posting
The work: Develop and maintain customer behavior reports that give stakeholders a clear, accurate view of engagement across digital platforms. Analyze quantitative, customer experience, and geospatial (GEO) data to uncover regional trends, usage patterns, and personalization opportunities.
Develop and maintain customer behavior reports that give stakeholders a clear, accurate view of engagement across digital platforms. Analyze quantitative, customer experience, and geospatial (GEO) data to uncover regional trends, usage patterns, and personalization opportunities. Audit, refine, and implement tracking patterns and analytics collection metrics to improve data quality and accurately monitor customer interactions across digital touchpoints.
Posting record
Report an error- Status in our records
- Live
- First seen by us
- Oct 29, 20265 days ago
- Recorded sightings
- 7
- Last seen by us
- Nov 4, 2026
- Reposted
- once since Aug 30, 2026
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications. We count a repost when the same title and location comes back as a new listing within 60 days of the last one coming down. Some hiring systems expire listings on a schedule, so repost rates vary by system.
How this job compares
Time since we first saw it
Day 5
Similar jobs usually come down between day 5 and day 41.
From 10,598 similar postings that came down. Coming down is not always a hire.
Accenture Federal Services is hiring
90 open jobs
Open jobs by the week we first saw them, last 12 weeks.
- Hiring is picking up
- Its jobs tend to stay up a long time
- 3% of open jobs were reposted
See how this role fits your experience
Add your resume to compare the role’s scope, tools and requirements with your experience.
Your next step
Complete your application on boards.greenhouse.io. The employer’s form will show what is required.
Applying through Greenhouse
- No account needed: the form is one page, with an “Autofill my application” option that reads your resume.
- Greenhouse doesn’t read resumes over 2.5 MB, or details placed in a header, footer, text box, table or second column. The file still attaches, but a recruiter has to type you in by hand.
Already applied? Track this application
About the role
We file this job under Analyst, by the work the posting describes.
Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.
Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.
Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.
Job description
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The Customer Analytics Specialist will play a critical role in decoding user interactions and driving data-informed decisions to enhance the customer experience.
The work:
- Develop and maintain customer behavior reports that give stakeholders a clear, accurate view of engagement across digital platforms.
- Analyze quantitative, customer experience, and geospatial (GEO) data to uncover regional trends, usage patterns, and personalization opportunities.
- Audit, refine, and implement tracking patterns and analytics collection metrics to improve data quality and accurately monitor customer interactions across digital touchpoints.
- Lead the collection, review, and analysis of customer engagement data; integrate engagement metrics into usability testing analysis; and maintain supporting analytics documentation.
Here’s what you need:
- 3–5 years of experience in customer analytics, digital analytics, customer experience measurement, or a related field.
- Proven ability to analyze complex customer engagement data and create clear, comprehensive reports that identify trends and opportunities.
- Experience using geospatial (GEO) and location-based analytics to identify regional customer behaviors and inform localized strategies.
- Proficiency in Google Analytics reporting and hands-on experience with Qualtrics, Medallia, or similar customer experience analytics platforms.
- Strong technical aptitude for auditing and optimizing tracking patterns, analytics collection metrics, and documentation to ensure accurate monitoring across platforms.
- Ability to lead customer data analysis, support usability testing with engagement metrics, and translate behavioral insights into actionable recommendations for cross-functional product and design teams.
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$57,300—$115,800 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Source details
Source notes
Source excerptsSelected passages from the saved posting. Check the full description for conditions and exceptions.
- Pay
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $57,300—$115,800 USD What We Believe
- Location & working pattern
Washington, DC
Working pattern and location restrictions need checking in the full posting.
- Work authorization
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
More source context
Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.