Customer Data & Insights Analyst

About us

Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between).

Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?

About the role

The Marketing Analytical Services (MAS) team is seeking a Customer Data & Insights Analyst to support the LOFT and Ann Taylor brands.

 

This role is ideal for an analytical professional who is passionate about transforming data into actionable business insights. The successful candidate will leverage SAS, SQL, and customer analytics expertise to identify opportunities, measure marketing effectiveness, and support strategic decision making across CRM and marketing initiatives.

 

The ideal candidate combines strong technical skills with business acumen, exceptional problem-solving abilities, and a commitment to delivering meaningful recommendations that drive customer engagement and business growth.

 

This position reports to the Senior Manager, CRM Analytics and partners closely with leaders in Campaign Management, Digital Analytics, and Marketing.

 

The impact you can have

• Develop, maintain, and optimize SAS programs to support reporting, automation, and analytical initiatives.
• Write and execute complex SQL queries using PROC SQL and Macros to extract, transform, and analyze large customer and marketing datasets.
• Partner with business stakeholders to understand objectives and translate requirements into actionable analytical solutions.
• Build and maintain recurring reports, dashboards, and performance tracking tools that monitor key business and customer metrics.
• Develop, maintain, and optimize data feeds and file transfer processes to support internal business partners and external vendors.
• Proactively identify, monitor, and validate data quality issues, ensuring timely resolution and data integrity across systems and reporting processes.
• Conduct marketing performance analysis across CRM channels, including email, direct mail, paid social, and promotional campaigns.
• Measure campaign effectiveness using test-and-control methodologies and evaluate customer behavior, sales, orders, and margin performance.
• Analyze customer trends, segmentation strategies, and lifecycle performance to identify opportunities for growth and retention.
• Prepare clear, concise presentations and written recommendations that enable business partners to make informed decisions.
• Support campaign execution processes through customer file extraction, validation, and deployment in marketing platforms such as Bluecore.
• As we expand our AI adoption, candidate will have access to platforms where we’ll look to analyze workflows to automate (where possible), use prompt engineering to refine text prompts and translate complex technical AI features into simple business strategies for company leaders.

 

You'll bring to the role

• Bachelor’s degree in Mathematics, Statistics, Analytics, Computer Science, or a related quantitative field.
• 3-5 years of hands-on experience with SAS programming, including PROC SQL and SAS Macros.
• Strong SQL development and data manipulation skills.
• Experience analyzing large datasets to identify trends, opportunities, and actionable business insights.
• Possesses exceptional learning agility and analytical thinking skills, with the ability to quickly learn new business concepts, processes, and technologies. Demonstrates a disciplined and structured approach to coding, analysis, and problem-solving, with the ability to analyze complex and ambiguous business requests, connect seemingly unrelated information, and develop clear, logical, and actionable solutions
• Excellent written and verbal communication skills with the ability to translate complex analyses into clear business recommendations.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Preferred

• Master's degree in a Mathematics, Statistics, Analytics, Computer Science, or a related quantitative field.
• Experience supporting CRM, customer analytics, loyalty, or direct-to-consumer marketing programs.
• Familiarity with customer segmentation, campaign measurement, test-and-control methodology, and retail analytics.
• Experience working with marketing automation or Email Service Provider (ESP) platforms such as Bluecore.
• Knowledge of statistical modeling, forecasting, or predictive analytics techniques.

 

Why This Role Matters

As a Customer Data & Insights Analyst, you will play a key role in helping Ann Taylor and LOFT better understand customer behavior, optimize marketing investments, and drive stronger customer engagement. Your analyses will directly influence strategic decisions across CRM, customer retention, acquisition, and lifecycle marketing initiatives.

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
• Medical, dental, vision insurance & 401(K).*
• Employee Assistance Program (EAP).
• Time off – paid time off & holidays.*
• The target salary range for this role is: $66,500 - $70,000
• Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
• This position works 3-4 days per week in our NYC office.
• Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

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Location:

Times Square Tower-ANN-New York, NY 10036

Position Type:

Regular/Full time

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.