Canon U.S.A.

Customer Insights Analyst

Washington, DC

Live, first seen by us 65 days ago

Pay: Pay not listedSimilar roles state $95K–$144K
Work setting: Not stated
Employment: Not stated

Before you apply

Work authorization: Must already have the right to work in the USYou must be legally authorized to work in the United States

Eligibility: All applicants must reside in the United States at the time of hire. — eligibility source
-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA Workstyle Description
Read the full posting

What you’ll work on

Full posting

Provides tactical support by helping manage customer data, generate reports, and maintain tools that enable proactive engagement and goal tracking.

Data Management: Collects and prepares customer data relative to contractual requirements, asset management, operational activity, utilization and other key metrics, as needed to report against program goals.

Collect and prepare customer asset, utilization and operational data for reporting
Build reporting processes and tools to track progress toward program goals
Analyze customer behavior and lifecycle patterns to recommend engagement strategies
Turn reports into actionable recommendations on customer value realization
Advise customers by aligning program performance data with their goals

From the employer’s posting

Provides tactical support by helping manage customer data, generate reports, and maintain tools that enable proactive engagement and goal tracking. This role plays a key part in operationalizing success strategies and ensuring Customer Success Managers have the insights and resources they need to drive customer outcomes. Your Impact

Data Management: Collects and prepares customer data relative to contractual requirements, asset management, operational activity, utilization and other key metrics, as needed to report against program goals. Ensure accurate management of customer asset data to support reporting and insights. - Data-Driven Insights:�Identifies and implements reporting processes/tools to manage data and track progress towards program goals. Deliver foundational insights that inform decision-making across the Customer Success organization. - Pattern & Trend Analysis:�Analyzes data to uncover patterns in customer behavior, lifecycle performance, and engagement, recommending proactive strategies that enhance customer success and long-term value. - Report Development:�Goes beyond traditional reporting to develop deeper insights and actionable recommendations that highlight customer progress and identify opportunities for greater value realization. - Strategic Projects: Participates, as needed, in strategic projects aimed at enhancing customer insights and driving business growth. - Continuous Improvement:�Contributes to the streamlining of operational activities to enhance efficiency, reduce costs, and improve service delivery. - Cross-Functional Collaboration:�Works closely with cross-functional teams to support the seamless integration of business intelligence insights with other business functions. - Customer Engagement: Acts as an advisory resource, aligning program performance data with customer goals and measurable outcomes. About You: The Skills & Expertise You Bring

Collects and prepares customer data relative to contractual requirements, asset management, operational activity, utilization and other key metrics

Identifies and implements reporting processes/tools to manage data and track progress towards program goals.

Analyzes data to uncover patterns in customer behavior, lifecycle performance, and engagement, recommending proactive strategies

develop deeper insights and actionable recommendations that highlight customer progress and identify opportunities for greater value realization

Acts as an advisory resource, aligning program performance data with customer goals and measurable outcomes.

Apply at Canon U.S.A.

Posting record

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Status in our records: Live
First seen by us: Aug 31, 202665 days ago
Recorded sightings: 112
Last seen by us: Nov 4, 2026

These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.

How this job compares

Pay

$94.7K–$144K is typical

The middle half of what similar US postings state. This one doesn’t list pay.

From 1,811 postings in the last year. Stated ranges, not salaries paid.

Time since we first saw it

Day 65

Up longer than most. Similar jobs usually come down between day 5 and day 41.

At Canon U.S.A., jobs usually come down by about day 53.

From 10,748 similar postings that came down, and 6 of Canon U.S.A.’s. Coming down is not always a hire.

Canon U.S.A. is hiring

4 open jobs

Open jobs by the week we first saw them, last 12 weeks.

Hiring has slowed
Takes jobs down at a usual pace
25% of open jobs were reposted

Hiring record

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About the role

We file this job under Analyst, by the work the posting describes.

Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.

Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.

Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.

Job description

View original posting ↗

About the Role

Provides tactical support by helping manage customer data, generate reports, and maintain tools that enable proactive engagement and goal tracking. This role plays a key part in operationalizing success strategies and ensuring Customer Success Managers have the insights and resources they need to drive customer outcomes.

Your Impact

- Data Management: Collects and prepares customer data relative to contractual requirements, asset management, operational activity, utilization and other key metrics, as needed to report against program goals. Ensure accurate management of customer asset data to support reporting and insights. - Data-Driven Insights:�Identifies and implements reporting processes/tools to manage data and track progress towards program goals. Deliver foundational insights that inform decision-making across the Customer Success organization. - Pattern & Trend Analysis:�Analyzes data to uncover patterns in customer behavior, lifecycle performance, and engagement, recommending proactive strategies that enhance customer success and long-term value. - Report Development:�Goes beyond traditional reporting to develop deeper insights and actionable recommendations that highlight customer progress and identify opportunities for greater value realization. - Strategic Projects: Participates, as needed, in strategic projects aimed at enhancing customer insights and driving business growth. - Continuous Improvement:�Contributes to the streamlining of operational activities to enhance efficiency, reduce costs, and improve service delivery. - Cross-Functional Collaboration:�Works closely with cross-functional teams to support the seamless integration of business intelligence insights with other business functions. - Customer Engagement: Acts as an advisory resource, aligning program performance data with customer goals and measurable outcomes.

About You: The Skills & Expertise You Bring

In accordance with applicable law, we are providing the anticipated annual rate for this role: $54,460 - 81,550/ year - Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Proven track record of managing customer asset information and producing insightful reports. - Strong background in data management, reporting, and process improvement. - Customer Success experience preferred. - Requires up to 30% travel (valid driver�s license and acceptable driving record necessary). - Requires good interpersonal and communications skills, and public speaking skills.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM19 #LI-JZ1 #LI-ONSITE

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