Own and continuously improve operational reports, Power BI dashboards and KPIs across multiple markets.
Maintain and continuously improve existing reporting flows, automation tools, and data pipelines to ensure business continuity
Partner with Customer Service, Supply Chain, Commercial and technical teams.
From the employer’s posting
Key Responsibilities
Own and continuously improve operational reports, Power BI dashboards and KPIs across multiple markets.
Collect, validate and analyse data from SAP, SharePoint, Excel and other sources.
Track automation and analytics initiatives and their measurable business impact.
Maintain and continuously improve existing reporting flows, automation tools, and data pipelines to ensure business continuity
Partner with Customer Service, Supply Chain, Commercial and technical teams.
Maintain and continuously improve existing reporting flows, automation tools, and data pipelines to ensure business continuity
Partner with Customer Service, Supply Chain, Commercial and technical teams.
What We’re Looking For
Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.
Python
SQL
Excel
Power BI
Power Query
SAP
Where the posting names them
- Gather business requirements and develop dashboards, data models, scripts and reporting solutions to improve decision-making
- Identify opportunities to simplify and automate manual processes using Power Query, Power Automate, VBA, Python or similar tools.
- Track automation and analytics initiatives and their measurable business impact.
- Advanced Excel and hands-on experience with Power BI, DAX, Power Query and SQL.
- Experience with Power Automate, VBA or Python is an advantage.
- Understanding of Order Management, Order-to-Cash or Supply Chain processes; SAP experience is a plus.
- Strong analytical and problem-solving skills.
- Advanced Excel and hands-on experience with Power BI, DAX, Power Query and SQL.
- Experience with Power Automate, VBA or Python is an advantage.
Key Responsibilities
- Own and continuously improve operational reports, Power BI dashboards and KPIs across multiple markets.
- Collect, validate and analyse data from SAP, SharePoint, Excel and other sources.
- Experience with Power Automate, VBA or Python is an advantage.
- Understanding of Order Management, Order-to-Cash or Supply Chain processes; SAP experience is a plus.
- Proactive, curious and solution-oriented mindset with strong stakeholder management skills.
Has Estée Lauder Companies posted this job before?
Yes. We’ve followed one other Customer Service Data & Automation Analyst job there since November 2026. It is still up.
WollerauStill up after 0 days, first seen Nov 12
This jobUp 0 days so far, first seen Nov 12
Nov 12Today
About Estée Lauder Companies
People
About 55,000 in 2026, down 4% from the year before.Annual report (SEC Form 10-K)
Company
Listed as EL.
Demand for Analyst roles
New Analyst postings at the employers we follow are up 23% over the last 6 weeks compared with the 6 before.
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Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.
About the role
We file this job under Analyst, by the work the posting describes.
Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.
Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.
Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.
With more than 25 brands Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. In Switzerland, Estée Lauder has the main Supply Chain Hub for Travel Retail (TR) and EMEA.
Description
We are looking for a data-driven and curious Customer Service Data & Automation Analyst to join our global Travel Retail Supply Chain team. In this role, you will strengthen our reporting, analytics and automation capabilities, turning complex data into actionable insights and developing solutions that improve efficiency across Customer Service and Order-to-Cash processes.
The role is based in Wollerau, Switzerland.
Key Responsibilities
Own and continuously improve operational reports, Power BI dashboards and KPIs across multiple markets.
Collect, validate and analyse data from SAP, SharePoint, Excel and other sources.
Identify trends, variances and root causes and translate findings into clear business recommendations.
Gather business requirements and develop dashboards, data models, scripts and reporting solutions to improve decision-making
Identify opportunities to simplify and automate manual processes using Power Query, Power Automate, VBA, Python or similar tools.
Track automation and analytics initiatives and their measurable business impact.
Maintain and continuously improve existing reporting flows, automation tools, and data pipelines to ensure business continuity
Partner with Customer Service, Supply Chain, Commercial and technical teams.
What We’re Looking For
University degree in Business, Analytics or another quantitative discipline preferred.
3+ years of experience within Customer Service, Supply Chain, Business Analytics or a related area.
Strong analytical and problem-solving skills.
Advanced Excel and hands-on experience with Power BI, DAX, Power Query and SQL.
Experience with Power Automate, VBA or Python is an advantage.
Understanding of Order Management, Order-to-Cash or Supply Chain processes; SAP experience is a plus.
Proactive, curious and solution-oriented mindset with strong stakeholder management skills.
Business proficiency in English; additional languages are an advantage.
What Will Make You Successful
You enjoy turning data into insights, challenging existing ways of working and finding smarter, more automated solutions. You are comfortable working independently in an international environment and can translate complex topics into clear, actionable recommendations.
What we offer you:
a fantastic opportunity to work in an international, fast-paced, and high-touch environment
a nurturing and challenging culture that is respectful of our roots and promotes intensive career development across multiple functions
to be part of a company that creates prestige beauty products that also advance sustainability and help contribute to a stable climate and a healthy, beautiful planet
inclusion, diversity, and equity which are natural extensions of The Estée Lauder Companies’ values
amazing support for your work-life balance (gym allowance, only a 40-hour workweek, hybrid working model: four days per week in the office, one day per week remote working day in Switzerland)
personal development opportunities via our internal training hub, LinkedIn Learning, and external educational trainings
access to our employee staff shop, the possibility to buy Reka checks with a discount, and free parking spaces for all our employees
Selected passages from the saved posting. Check the full description for conditions and exceptions.
Pay
No pay amount identified in the saved description.
Location & working pattern
Wollerau, SZ, CH
- inclusion, diversity, and equity which are natural extensions of The Estée Lauder Companies’ values
- amazing support for your work-life balance (gym allowance, only a 40-hour workweek, hybrid working model: four days per week in the office, one day per week remote working day in Switzerland)
- personal development opportunities via our internal training hub, LinkedIn Learning, and external educational trainings
Work authorization
No clear work-authorization passage found. Eligibility is unconfirmed.