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Customer Service Data & Automation Analyst

Pay
Pay not listed
Work setting
Not stated
Employment
Full-time — employment source
Employment type in the employer’s posting: FULL_TIME
From the employer’s posting

What you’ll work on

Full posting
  • Own and continuously improve operational reports, Power BI dashboards and KPIs across multiple markets.

  • Maintain and continuously improve existing reporting flows, automation tools, and data pipelines to ensure business continuity

  • Partner with Customer Service, Supply Chain, Commercial and technical teams.

From the employer’s posting
Key Responsibilities Own and continuously improve operational reports, Power BI dashboards and KPIs across multiple markets. Collect, validate and analyse data from SAP, SharePoint, Excel and other sources.
Track automation and analytics initiatives and their measurable business impact. Maintain and continuously improve existing reporting flows, automation tools, and data pipelines to ensure business continuity Partner with Customer Service, Supply Chain, Commercial and technical teams.
Maintain and continuously improve existing reporting flows, automation tools, and data pipelines to ensure business continuity Partner with Customer Service, Supply Chain, Commercial and technical teams. What We’re Looking For

Posting record

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Actively hiringFirst seen by us today, still listed, and not a repost of an earlier posting.

Status in our records
Live
First seen by us
Nov 12, 2026today
Recorded sightings
1

These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.

How this job compares

Time since we first saw it

Day 0

Early. Similar jobs usually come down between day 5 and day 43.

At Estée Lauder Companies, jobs usually come down by about day 21.

From 14,205 similar postings that came down, and 17 of Estée Lauder Companies’s. Coming down is not always a hire.

Estée Lauder Companies is hiring

6 open jobs

Open jobs by the week we first saw them, last 12 weeks.

  • Analyst hiring is picking up
  • Takes jobs down at a usual pace
Hiring record

See how this role fits your experience

Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.

  • Python
  • SQL
  • Excel
  • Power BI
  • Power Query
  • SAP
Where the posting names them
- Gather business requirements and develop dashboards, data models, scripts and reporting solutions to improve decision-making - Identify opportunities to simplify and automate manual processes using Power Query, Power Automate, VBA, Python or similar tools. - Track automation and analytics initiatives and their measurable business impact.
- Advanced Excel and hands-on experience with Power BI, DAX, Power Query and SQL. - Experience with Power Automate, VBA or Python is an advantage. - Understanding of Order Management, Order-to-Cash or Supply Chain processes; SAP experience is a plus.
- Strong analytical and problem-solving skills. - Advanced Excel and hands-on experience with Power BI, DAX, Power Query and SQL. - Experience with Power Automate, VBA or Python is an advantage.
Key Responsibilities - Own and continuously improve operational reports, Power BI dashboards and KPIs across multiple markets. - Collect, validate and analyse data from SAP, SharePoint, Excel and other sources.
- Experience with Power Automate, VBA or Python is an advantage. - Understanding of Order Management, Order-to-Cash or Supply Chain processes; SAP experience is a plus. - Proactive, curious and solution-oriented mindset with strong stakeholder management skills.

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Has Estée Lauder Companies posted this job before?

Yes. We’ve followed one other Customer Service Data & Automation Analyst job there since November 2026. It is still up.

  1. WollerauStill up after 0 days, first seen Nov 12
  2. This jobUp 0 days so far, first seen Nov 12

About Estée Lauder Companies

People
About 55,000 in 2026, down 4% from the year before.Annual report (SEC Form 10-K)
Company
Listed as EL.

Demand for Analyst roles

New Analyst postings at the employers we follow are up 23% over the last 6 weeks compared with the 6 before.

Weekly new Analyst postings at the same employers, from the week of August 17 to the week of November 2. The fewest in a week was 993, the most 1,515, and the latest week had 1,515.
August 17Last week

Each bar is one week of new postings. The darkest bars are the last 6 weeks.

Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.

About the role

We file this job under Analyst, by the work the posting describes.

Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.

Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.

Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.

Job description

View original posting ↗

Short Description

With more than 25 brands Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. In Switzerland, Estée Lauder has the main Supply Chain Hub for Travel Retail (TR) and EMEA.

Description

We are looking for a data-driven and curious Customer Service Data & Automation Analyst to join our global Travel Retail Supply Chain team. In this role, you will strengthen our reporting, analytics and automation capabilities, turning complex data into actionable insights and developing solutions that improve efficiency across Customer Service and Order-to-Cash processes.

The role is based in Wollerau, Switzerland.

Key Responsibilities

  • Own and continuously improve operational reports, Power BI dashboards and KPIs across multiple markets.
  • Collect, validate and analyse data from SAP, SharePoint, Excel and other sources.
  • Identify trends, variances and root causes and translate findings into clear business recommendations.
  • Gather business requirements and develop dashboards, data models, scripts and reporting solutions to improve decision-making
  • Identify opportunities to simplify and automate manual processes using Power Query, Power Automate, VBA, Python or similar tools.
  • Track automation and analytics initiatives and their measurable business impact.
  • Maintain and continuously improve existing reporting flows, automation tools, and data pipelines to ensure business continuity
  • Partner with Customer Service, Supply Chain, Commercial and technical teams.

What We’re Looking For

  • University degree in Business, Analytics or another quantitative discipline preferred.
  • 3+ years of experience within Customer Service, Supply Chain, Business Analytics or a related area.
  • Strong analytical and problem-solving skills.
  • Advanced Excel and hands-on experience with Power BI, DAX, Power Query and SQL.
  • Experience with Power Automate, VBA or Python is an advantage.
  • Understanding of Order Management, Order-to-Cash or Supply Chain processes; SAP experience is a plus.
  • Proactive, curious and solution-oriented mindset with strong stakeholder management skills.
  • Business proficiency in English; additional languages are an advantage.

What Will Make You Successful

You enjoy turning data into insights, challenging existing ways of working and finding smarter, more automated solutions. You are comfortable working independently in an international environment and can translate complex topics into clear, actionable recommendations.

What we offer you:

  • a fantastic opportunity to work in an international, fast-paced, and high-touch environment
  • a nurturing and challenging culture that is respectful of our roots and promotes intensive career development across multiple functions
  • to be part of a company that creates prestige beauty products that also advance sustainability and help contribute to a stable climate and a healthy, beautiful planet
  • inclusion, diversity, and equity which are natural extensions of The Estée Lauder Companies’ values
  • amazing support for your work-life balance (gym allowance, only a 40-hour workweek, hybrid working model: four days per week in the office, one day per week remote working day in Switzerland) 
  •  personal development opportunities via our internal training hub, LinkedIn Learning, and external educational trainings
  • access to our employee staff shop, the possibility to buy Reka checks with a discount, and free parking spaces for all our employees 

Interested, than apply now!

Source details

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Pay

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Location & working pattern

Wollerau, SZ, CH

- inclusion, diversity, and equity which are natural extensions of The Estée Lauder Companies’ values - amazing support for your work-life balance (gym allowance, only a 40-hour workweek, hybrid working model: four days per week in the office, one day per week remote working day in Switzerland) - personal development opportunities via our internal training hub, LinkedIn Learning, and external educational trainings
Work authorization

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