Data Analytics Manager - Cleveland District - Central Region

Job Description

Data Analytics Manager, Data Science – Aramark Sports + Entertainment

About Data Science Team 
The Data Science division is the epicenter of decision intelligence, uncovering impactful insights that put Aramark clients in the sports and entertainment industry ahead of the curve. Using leading-edge technology and analytics, Data Science synthesizes operational and consumer data to optimize strategies that enhance the guest hospitality experience and blaze a trail for innovation.  Through continuous expansion of analytical capabilities and a comprehensive method of understanding the industry at large, Data Science harnesses the power of data as the most strategic asset in maximizing value for consumers, operators, and businesses alike.

Position Summary
The Data Analytics Manager supports Aramark Sports + Entertainment venues in the Cleveland district and Central Region by delivering high-quality insights that drive smarter decisions and enhance business outcomes. This role partners with Aramark operations leaders and venue clients to understand performance, proactively identify challenges, and recommend proactive data-driven solutions.
The role will be supporting Rocket Arena, Cleveland Metroparks Zoo, among others.
The right candidate brings strong quantitative skills, a talent for communicating insight clearly, and a genuine interest in the sports and entertainment industry. This is a high-visibility role with meaningful exposure to both Aramark leadership and external client partners.

Compensation Data

COMPENSATION: The Salaried rate for this position is $100,000.00 to $110,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Client & Stakeholder Partnership
  •    Build strong working relationships with clients, functioning as a reliable analytical resource for strategic planning and performance review needs.
  •    Present data insights to senior management and clients clearly telling the data story and providing actionable recommendations.
  •    Partner with clients on conducting research on hospitality across premium, suites, and concessions consumers.  
  •    Identify opportunities to create and meet consumer demand.  Work with internal and external strategic partners to pilot new concepts to advance customer experience across venues.

  Analysis and Reporting
  •    Analyze business performance data from a multitude of sources including labor tracking, Point of Sale, and inventory management systems to identify opportunities to improve operations and recommend data-driven action plans. 
  •    Design compelling data visualizations and reports to effectively present complex data insights to stakeholders and clients.
  •    Lead the creation and development of key performance reporting to multiple stakeholders including the Aramark operations team and clients.
  •    Generate ad-hoc analyses to measure the outcome of short-term strategies. Work with cross-functional teams to define insights and analytics required to measure success.

  Strategic Insights and Improvements
  •    Leverage consumer analytics to understand customer purchasing behavior across Aramark’s Sports + Entertainment venues in the Central Region
  •    Support development of pricing, product mix, and placement that drive revenue and fan satisfaction alike.
  •    Innovate ways to streamline the collection and synthesis of information by improving business processes and organization.
  •    Stay informed on emerging AI tools, technology, and industry best practices to implement in order to meet Aramark Data Science’s business goals 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

•    Bachelor’s degree is required in Mathematics, Statistics, Accounting or Finance or another scientific discipline. Master’s degree a plus but not required. 
•    Minimum of 5-7 years of experience in an analytical function preferred.
•    Advanced analytical ability and spreadsheet modeling skills are required. 
•    Exhibits an analytical mindset, with curiosity to explore data to find new solutions or answers.
•    Moderate experience with SQL, Python, or R for data manipulation.
•    Familiarity with AI in business context along with curiosity and drive to explore emerging AI technologies.
•    Excellent written and verbal skills and the ability to interface with multiple levels of management are essential. 
•    Strong organizational, project management and time management skills
•    Ability to effectively communicate findings, analysis, implications, and recommendations to varied stakeholder audiences
•    Proven ability to lead and develop a team of data analysts
•    Extensive experience with the Microsoft Office package, specifically a high level of proficiency with Excel and PowerPoint
•    Experience in developing BI Tools (Ex. Power BI) a plus

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.