Data and Civic Innovation Analyst

Job Description

The Agency You’ll Join:
The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You’ll Work With:
The Office of the First Deputy ensures that City government runs efficiently and focuses on many of the administration’s top priorities – from creating opportunities for young people to strengthening the city’s civic infrastructure – the office works in partnership with stakeholders inside and outside of city government to develop, scale, coordinate, and deliver policies, plans, and operations in an equitable and sustainable way.

The Innovation Team (I-team), within the Office of the First Deputy, focuses on mapping systems, identifying pain points, conducting user engagement, research, and rapid prototyping to develop novel, human-centered solutions for NYC's complex challenges. The I-Team works in close partnership with the Efficiency Team (E-team) to ensure that newly tested concepts and prototype solutions can be effectively integrated, scaled, and implemented across city agencies. While the I-team identifies system friction points, designs interventions, and conducts qualitative and quantitative research, in certain projects it collaborates directly with the E-team's agency integrators and systems experts to transition these innovations into sustainable operational practices and citywide policies.

The Problems You’ll Solve:
As a Data and Civic Innovation Analyst, you will provide critical support across all phases of the innovation cycle. You will assist project leaders and multidisciplinary team members in understanding complex municipal challenges and testing creative solutions.

Responsibilities include:
- Maintain project tracking logs, track and report on detailed project plans, and prepare data-driven presentations, reports, and executive summaries for senior internal and external stakeholders.
- Provide direct operational and analytical support for qualitative and quantitative research workstreams, including background research, policy synthesis, and data collection.
- Collect, analyze, and visualize quantitative and qualitative data to identify trends, draw actionable insights, and develop detailed, data-driven project plans.
- Support ideation and co-design workshops by preparing workshop materials, capturing insights, mapping user journeys, synthesizing feedback, and documenting pain points.
- Participate in rapid prototyping and testing efforts, helping to create low-fidelity prototypes, collect user feedback, and refine proposed interventions.
- Map complex administrative systems, service delivery workflows, and agency interactions to identify cross-cutting change management needs, operational bottlenecks, and opportunities for streamlining processes.
- Help drive inter-agency collaboration to build buy-in, proactively identify and mitigate risks, and problem-solve execution issues as they arise.
- Collaborate with the E-Team to gather baseline data, document operational requirements, and ensure seamless integration and resource optimization.
- Support performance monitoring by tracking key metrics and assisting with the evaluation of pilot projects and prototype outcomes.
- Assist with change management efforts, helping agency partners build capacity and adapt internal processes to support long-term adoption of new workflows.

About You:
You will be a part of the Innovation Team and exemplify the following:
- You are a curious, detail-oriented problem-solver with strong data and process fluency and a passion for public service, design thinking, and civic innovation.
- You are a structured thinker able to quickly build content knowledge in new policy or operational areas, translate complex issues for diverse audiences, and juggle multiple, competing priorities.
- You possess excellent written and verbal communication skills, with experience drafting summaries, slide decks, and project documentation.
- You have strong organizational skills, with a proven ability to manage multiple tasks, track project milestones, and support cross-functional teams in a fast-paced environment.
- You demonstrate empathy in engaging diverse stakeholders, community members, and public sector personnel.
- You are comfortable navigating ambiguity.

Minimum Required Qualifications:
- Bachelor's Degree required (degrees in Public Policy, Urban Planning, Business Administration, Design, Social Sciences, Information Systems, or a related field preferred).
- 3+ years of professional experience in project management support, policy research, civic innovation, human-centered design, or data analysis in government, non-profit, or consulting settings.
- Technical Skills: Proficiency in data analysis and visualization tools (e.g., SQL, Tableau, PowerBI, or R/Python), project management software, user journey mapping tools, and presentation design.

Additional Information
- In addition to the resume, a cover letter is required to apply.

RESEARCH PROJECTS COOR(MA)-MGR - 0527A

Qualifications

1. Do you have a baccalaureate degree from an accredited college or university?

2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?

3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?

4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.