Work with business teams (Operations, Digital Advisors, Retail Management) as their advisor on and owner of IT and service issues to:
Work with suppliers who provide support services to ensure their service levels are maintained and to facilitate resolution of more complex issues.
Manage moves & changes to IT equipment and services that fall outside of Store deployment projects.
From the employer’s posting
RESPONSIBILITIES
Work with business teams (Operations, Digital Advisors, Retail Management) as their advisor on and owner of IT and service issues to:
Stay abreast of operational changes and events to ensure service cover is provided.
Ensure IT service escalations are resolved in a timely manner by engaging appropriate IT teams, leading troubleshooting activity and liaising closely with the business to provide updates and/or co-ordinate resources.
Work with suppliers who provide support services to ensure their service levels are maintained and to facilitate resolution of more complex issues.
Manage moves & changes to IT equipment and services that fall outside of Store deployment projects.
Work with suppliers who provide support services to ensure their service levels are maintained and to facilitate resolution of more complex issues.
Manage moves & changes to IT equipment and services that fall outside of Store deployment projects.
Escalate risks and issues to IT management where necessary.
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications. We count a repost when the same title and location comes back as a new listing within 60 days of the last one coming down. Some hiring systems expire listings on a schedule, so repost rates vary by system.
How this job compares
Time since we first saw it
Day 0
654
Early. Similar jobs usually come down between day 6 and day 54.
At Burberry Group, jobs usually come down by about day 24.
From 11,494 similar postings that came down, and 10 of Burberry Group’s. Coming down is not always a hire.
Burberry Group is hiring
7 open jobs
Open jobs by the week we first saw them, last 12 weeks.
About 717 in 2025.Benefit plan filings (Form 5500)
Company
Listed as BRBY.L.
Demand for Data Engineer roles
New Data Engineer postings at the employers we follow are up 8% over the last 5 weeks compared with the 5 before.
August 17Last week
Each bar is one week of new postings. The darkest bars are the last 5 weeks.
Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.
About the role
We file this job under Data Engineer, by the work the posting describes.
Data engineers build and run the pipelines that copy data out of apps and outside services into a warehouse or lake, and fix them when a source changes or a load fails.
Expect SQL, Python, a cloud platform, a scheduler such as Airflow, and often tools for large data such as Spark or Kafka.
An analytics engineer works one step later, turning the raw data a data engineer lands into clean tables people can query.
US government figures for database architects
Median yearly pay, May 2025
$139,500
Expected change, 2025 to 2035
9.4% more jobsagainst 3.5% for all jobs
The government has no code for data engineers, so these figures are for the closest group, database architects, which includes data integration and data warehousing specialists.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
This role is critical in enabling the business to perform at the required level through provision of appropriate technology solutions and services whilst adhering to global Burberry IT standards.
This role is responsible for maintaining agreed levels of IT service across the stores, offices and manufacturing, and working with other IT teams to continuously improve service levels.
The role will be the point of escalation for the business regarding service issues that are high priority or are falling outside of SLAs.
Partner with Retail VP, District Managers and Retail Ops to ensure IT services and in-store technologies / support meet business demands.
Owner of any local Supplier Management – 3rd party IT service contracts, periodic reviews, setting appropriate regional SLAs and driving continuous improvement.
Team Orchestration – Inspire, lead and manage a matrix of technical engineers (both internal and/or external) to deliver exceptional service exceeding customer expectations.
RESPONSIBILITIES
Work with business teams (Operations, Digital Advisors, Retail Management) as their advisor on and owner of IT and service issues to:
Stay abreast of operational changes and events to ensure service cover is provided.
Resolve IT issues that are impacting business operations.
Provide support for stores, offices and manufacturing through a team of local resources in key locations. This will require close management of both internal Burberry employees and 3rd party-supplied resources to ensure they are providing excellent, proactive service to the business in their respective markets.
Organise support cover for holidays and special events.
Responsible for the performance of all IT services (POS, AV, Footfall, Back-of-House (Scanners, Printer & PCs), Assets/Devices (e.g. iPad, Team Badge), Time & Attendance and Network & Comms (LIBO, WAN, LAN, IPT, Mobile, Wifi (Guest & Corporate)), in all stores, offices, hubs and manufacturing facilities across the UK 24x7.
Ensure IT service escalations are resolved in a timely manner by engaging appropriate IT teams, leading troubleshooting activity and liaising closely with the business to provide updates and/or co-ordinate resources.
Work with suppliers who provide support services to ensure their service levels are maintained and to facilitate resolution of more complex issues.
Manage moves & changes to IT equipment and services that fall outside of Store deployment projects.
Escalate risks and issues to IT management where necessary.
Carry out regular reviews of service levels and IT issues across the region and formulate resolution plans.
Analyse service data and provide regular (weekly) reporting on service levels to the business and IT management.
Transition to Service – Support the successful transition of all Store Deployment Project/Programme completed across the region, into the BAU (Business-as-Usual) support structure.
MIM (Major Incident Management) – Participate in regional escalation coverage rota, covering weekends and peak trade periods throughout the year.
Perform any other appropriate duties as delegated by line and functional management and IT SLT.
PERSONAL PROFILE
Retail Store Support (2yrs +)
General Service / experience (3yrs +).
Experience of operations (2yrs+).
University Degree or equivalent.
MEASURES OF SUCCESS
Delivery of desired service performance, within agreed budget targets.
Technical issues are resolved quickly and effectively.
Positive Retail Management and IT feedback.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: United Kingdom || Not Applicable || London || INFORMATION TECHNOLOGY || DATA MANAGEMENT || n/a ||