Data Manager for Program Supports, Bureau of Children, Youth, Families & Developmental Disabilities

Job Description

The Bureau of Children, Youth, Families, and Developmental Disabilities (CYF-DD) within the Division of Mental Hygiene is responsible for the planning, funding and oversight of much of New York City’s comprehensive network of child and adolescent community mental health services, as well as services for individuals with intellectual and/or developmental disabilities. CYF-DD relies on research and surveillance to guide its decisions around policy development, service planning, implementation and evaluation and incorporates a health equity lens into its work. CYF-DD oversees a portfolio of over 100 programs and supports a family-driven, individualized and strength-based approach to care. CYF-DD’s Office of Policy and Planning supports the bureau’s mission by conducting system-level planning, working to effect policy changes, and ensuring that program models are cost-effective and responsive to need.

Position Summary:
The Bureau is seeking to hire a Data Manager for Program Supports to provide leadership and oversight for program-level data, analytics, and evaluation activities across multiple Bureau programs. The position will support a portfolio of approximately 5–10 programs, including primary oversight of the Crisis Service Programs, and will be responsible for ensuring the quality, consistency, and effective use of data to inform program operations, quality improvement, evaluation, and policy development. The Data Manager for Program Supports will be based in the CYF Office of Research and Evaluation (ORE) and will report to the CYF Research Director. The position will work closely with Program Directors, Bureau leadership, IT partners, and external stakeholders. The Manager will supervise two Program Data Analysts and oversee analytic work conducted in support of Bureau priorities.

Job Duties and Responsibilities:
- Provide leadership and oversight for the planning, development, and implementation of program-level data systems, analytics, performance metrics, and reporting across multiple Bureau programs.
- Manage the collection, monitoring, analysis, and reporting program data to support operations, evaluation, quality improvement, and policy initiatives.
- Supervise and support two Program Data Analysts, including work planning, prioritization, review of analytic products, and performance management, while promoting professional development.
- Oversee analytic deliverables to ensure accuracy, consistency, methodological rigor, and timely dissemination to internal and external stakeholders.
- Contribute to strategic planning related to Bureau-wide data, evaluation, surveillance, and analytic priorities.
- Apply quality improvement (QI) methods to support programs and contracted providers in strengthening data collection, reporting, and use of data for program improvement.
- Participate in the ongoing review of data management systems, protocols, and workflows, including identifying business needs and collaborating with IT and cross-divisional partners on system enhancements (e.g., Maven databases).
- Collaborate with ORE staff to integrate and triangulate program-level data with external data sources, such as Medicaid claims and emergency department utilization data, to contextualize program trends.
- Oversee the development of routine and ad hoc reports, tables, dashboards, briefs, and presentations tailored to the needs of program leadership, funders, and other stakeholders.
- Studies and evaluates current literature as it relates to children, youth, families, and developmental disabilities.
- Using findings from literature reviews and data managed, this person will lead and co-author manuscripts pertaining to critical topics of interest and program-level data supporting those topics.
- Incorporate racial equity and social justice principles into all data and evaluation activities, including providing guidance to improve the quality and completeness of demographic data collection and reporting.
- Ensure that confidentiality, data security, and HIPAA compliance are maintained across all data management, analysis, and reporting activities.
- Support the preparation and maintenance of IRB materials, as needed.
- Serve in emergency roles related to public health emergencies, as required.

Preferred Skills:
- Expertise in data analytics, program evaluation, and research methods to drive program performance, quality improvement, and policy across complex public health or human services programs.
- Experience leading or supervising analytic staff, including work planning, quality assurance, and professional development.
- Strong proficiency in statistical tools (e.g., SAS, R, SQL, Tableau) and data systems, with experience ensuring data quality, standardization, and integration across sources.
- Ability to apply quality improvement (QI) and equity-focused approaches to data, evaluation, and program improvement, including providing technical guidance.
- Excellent communication skills, with the ability to translate complex data into clear, actionable insights through reports, dashboards, presentations, and publications for diverse audiences.

Why you should work for us:

- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

CITY RESEARCH SCIENTIST - 21744

Qualifications

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.