Data Network Services Specialist - RDT Hosting and Infrastructure (HI)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job description

In this role, you will be primarily responsible for the configuration, implementation,operation and optimization of supported IT Networks technologies. While your core focus is on ensuring a reliable and stable environment, you will also work with business stakeholders, IT partners, and vendors to design and build IT solutions that are robust, flexible, resilient, and supportable

By applying software engineering principles, you will help modernize our infrastructure, optimizing service reliability and eliminating manual work through automation

Description of the area

Key Responsibilities:

• Operations & Infrastructure Management: Ensure the infrastructure is running properly to achieve agreed Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Service Level Indicators (SLIs), and Objectives (SLOs) in compliance with quality requirements. Manage internal infrastructure updates and patch implementations to maintain a reliable and stable environment.
• Engineering & Solution Design: Work closely with stakeholders, internal and externals,  to design ,build and maintainIT solutions that meet business requirements for performance, availability, security, and compatibility. 
• DevOps & Automation: Apply software engineering principles to build and manage large-scale IT infrastructure products across their lifecycle.Support to abstract away infrastructure complexity by providing self-service tools
• Process & Incident Management: Manage ITSM processes and track the resolution for reporting and resolving incidents, problems, changes, requests, and releases. Serve as technical support to all technologies managed by the team.
• Collaboration & Leadership: Build relationships with customers, developers, and support teams to deliver outstanding support that meets or exceeds expectations. May lead assigned projects to influence and achieve defined goals and dates.
• Work with Vendors: Ensure external vendors and service providers meet our high standards.
• Continuous Improvement: Maintain an in-depth knowledge of current and emerging technologies within your infrastructure area of responsibility (such as data center, wireless, Local Area Networks, Wide Area Networks and automation) to support the team and tackle complex, interdisciplinary issues

What You Bring:

• You have a Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
•  You bring over 3 years of experience as a Network Engineer.  Cisco CCNP certification is preferred
• You have supported, troubleshooted, and implemented large and complex data networks (LAN, DCLAN, WAN, Wireless).
• You have worked with external vendors and service providers, particularly telecom carriers.
• You are experienced with infrastructure automation, including automated provisioning of network devices. 
• Experience applying infrastructure automation tools, infrastructure as code (IaC), scripting languages, logging, monitoring, and observability tools.
• You can work flexible hours, handle occasional overtime, and participate in on-call duties.
• You are fluent in English, both written and spoken.

What you get

• Good and stable working environment with attractive compensation and rewards package (according to local regulations)
• Full-time employment contract
• Annual bonus payment based on performance
• A dedicated training budget (training, certifications, conferences)
• Access to various internal and external training platforms (e.g. Linkedin Learning, Coursera)
• Experienced and professional colleagues and a workplace that supports innovation
• Roche Connect - stock share purchase options
• Company’s emphasis on employees’ wellness and work-life balance (e.g. generous vacation days)
• Hybrid working model
• State of art working environment and facilities

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.