Data Operations Analyst (L1/L2 Support)

Chennai, India

Actively hiring, first seen by us 6 days ago

Pay: Pay not listed
Work setting: Hybrid — work setting source
Position: Data Operations Analyst (L1/L2 Support) Location: Chennai - Onsite/Hybrid/Remote Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Read the full posting
Employment: Full-time — employment source
Employment type in the employer’s posting: Full time
From the employer’s posting

What you’ll work on

Full posting

Monitor and manage JIRA support queues
Triage incoming requests and assign them to appropriate teams
Handle L1 access requests for Snowflake, Power BI, Qlik and data platform onboarding
Track incidents and service requests through closure
Maintain support documentation, SOPs, and knowledge articles

From the employer’s posting

Monitor and manage JIRA support queues.

Triage incoming requests and assign them to appropriate teams.

Handle L1 support requests related to: Snowflake access Power BI access Qlik access Data platform onboarding requests

Track incidents and service requests through closure.

Maintain support documentation, SOPs, and knowledge articles.

What you’ll bring

All qualifications

Core experience

Experience supporting enterprise applications or data platforms
Strong understanding of ticketing tools such as JIRA
Exposure to Snowflake, Power BI, and Qlik environments
Understanding of incident management and service operations
Familiarity with user access management processes

Preferred experience

Experience in healthcare, regulated industries, or PHI/PII environments.
Knowledge of ITIL service management principles.
Understanding of data pipelines and data warehousing concepts.

Qualification wording

Experience supporting enterprise applications or data platforms.

Strong understanding of ticketing tools such as JIRA.

Exposure to Snowflake, Power BI, and Qlik environments.

Understanding of incident management and service operations.

Familiarity with user access management processes.

Experience in healthcare, regulated industries, or PHI/PII environments.

Knowledge of ITIL service management principles.

Understanding of data pipelines and data warehousing concepts.

Apply at dotSolved

Posting record

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Actively hiringFirst seen by us 6 days ago, still listed, and not a repost of an earlier posting.

Status in our records: Live
First seen by us: Oct 29, 20266 days ago
Recorded sightings: 7
Last seen by us: Nov 4, 2026

These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.

How this job compares

Time since we first saw it

Day 6

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From 245 similar postings that came down. Coming down is not always a hire.

dotSolved is hiring

4 open jobs

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Hiring record

See how this role fits your experience

Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.

SQL
Power BI
Snowflake

Where the posting names them

- Knowledge of ITIL service management principles. - SQL fundamentals. - Understanding of data pipelines and data warehousing concepts.

- Snowflake access - Power BI access - Qlik access

- Strong understanding of ticketing tools such as JIRA. - Exposure to Snowflake, Power BI, and Qlik environments. - Understanding of incident management and service operations.

- Handle L1 support requests related to: - Snowflake access - Power BI access

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About the role

We file this job under Data Operations, by the work the posting describes.

Data operations staff do the day-to-day work of getting data processed correctly: loading and checking files, moving records between systems, fixing errors and following set procedures.

Expect Excel, some SQL, close attention to detail, and knowledge of the particular systems the company runs.

Data governance sets the rules for the data; data operations does the hands-on work of processing it and keeping it moving.

Job description

View original posting ↗

Position: Data Operations Analyst (L1/L2 Support)

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the role: We are seeking a Data Operations Analyst to support enterprise data platform operations. The resource will be responsible for managing support queues, handling data access requests, coordinating issue resolution, supporting critical incidents, and maintaining operational documentation.

Key Responsibilities:

Monitor and manage JIRA support queues.
Triage incoming requests and assign them to appropriate teams.
Handle L1 support requests related to:
Snowflake access
Power BI access
Qlik access
Data platform onboarding requests
Support basic L2 activities following established procedures.
Track incidents and service requests through closure.
Coordinate with cross-functional teams to resolve data issues.
Participate in incident response and escalation processes.
Maintain support documentation, SOPs, and knowledge articles.
Document application inventories, system owners, and operational processes.
Provide regular status updates and operational metrics.

Required Skills:

Experience supporting enterprise applications or data platforms.
Strong understanding of ticketing tools such as JIRA.
Exposure to Snowflake, Power BI, and Qlik environments.
Understanding of incident management and service operations.
Familiarity with user access management processes.
Excellent communication and stakeholder coordination skills.
Ability to work independently during overlapping US business hours.

Preferred Skills:

Experience in healthcare, regulated industries, or PHI/PII environments.
Knowledge of ITIL service management principles.
SQL fundamentals.
Understanding of data pipelines and data warehousing concepts.

Source details