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Deputy Manager/Manager - Data & Business Analyst
Mumbai A.O, Mum-Knd-Afs(fd), IN
Actively hiring, first seen by us today- Pay
- Pay not listed
- Work setting
- Not stated
- Employment
- Not stated
What you’ll work on
Full postingGather and document business requirements, writing BRDs, FRS, process maps and user stories
Lead UAT, test case preparation, defect tracking and business sign-offs
Analyze customer, dealer and service data to find trends and improvement areas
Build MIS reports, management dashboards and KPI scorecards
Monitor customer care metrics and run root cause analysis for management
From the employer’s posting
Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), process maps, user stories, and use cases.
Lead User Acceptance Testing (UAT), test case preparation, defect tracking, and business sign-offs.
Analyze customer, dealer, service, and operational data to identify trends, gaps, and improvement opportunities.
Develop and maintain MIS reports, management dashboards, and KPI scorecards.
Perform root cause analysis using data and present actionable insights to management.
Education & alternatives
Education Qualification - Bachelor's Degree in Engineering, Computer Science, Information Technology, Statistics, Mathematics, Business Administration, or related disciplines. - Certifications in Business Analysis, Data Analytics, Power BI, Salesforce, Agile, or Project Management will be an added advantage. General Experience
Posting record
Report an errorActively hiringFirst seen by us today, still listed, and not a repost of an earlier posting.
- Status in our records
- Live
- First seen by us
- Nov 10, 2026today
- Recorded sightings
- 1
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
How this job compares
Mahindra & Mahindra is hiring
6 open jobs
Open jobs by the week we first saw them, last 12 weeks.
Hiring recordSee how this role fits your experience
Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.
- SQL
- Excel
- Power BI
- Tableau
Where the posting names them
Responsibilities & Key Deliverables '- Act as a Business Analyst for CRM, Customer Care, DMS, and digital transformation initiatives. - Collaborate with business stakeholders to understand, document, and analyze business requirements. - Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), process maps, user stories, and use cases. - Evaluate existing business processes and identify opportunities for process optimization, automation, and efficiency enhancement. - Facilitate requirement workshops, stakeholder discussions, and solution reviews. - Coordinate with IT teams, CRM teams, vendors, and business functions to ensure successful solution implementation. - Lead User Acceptance Testing (UAT), test case preparation, defect tracking, and business sign-offs. - Monitor project deliverables, milestones, issue resolution, and change requests. - Ensure implemented solutions align with business objectives, compliance requirements, and customer experience goals. - Analyze customer, dealer, service, and operational data to identify trends, gaps, and improvement opportunities. - Develop and maintain MIS reports, management dashboards, and KPI scorecards. - Monitor key customer care metrics such as Complaint Volumes, TAT, SLA Adherence, Repeat Complaints, CSAT, NPS, and Resolution Effectiveness. - Perform root cause analysis using data and present actionable insights to management. - Support decision-making through predictive and trend analysis. - Ensure data quality, consistency, and integrity across CRM systems and reports. - Generate periodic business reviews and performance reports for leadership teams. - Work with large datasets using Excel, Power BI, SQL, and reporting tools. Preferred Industries
Critical Experience Proficiency in business requirement gathering, process mapping, data analysis, and business reporting, with hands-on experience in Advanced Excel, Power BI/Tableau, and SQL. Strong capabilities in KPI reporting, root cause analysis, UAT coordination, CRM systems (preferably Salesforce), and preparing management presentations and dashboards. Strong analytical and problem-solving skills with the ability to derive actionable insights from data. Excellent communication and stakeholder management capabilities, coupled with a structured, detail-oriented, and customer-focused approach. Demonstrates strong business acumen, ownership, and the ability to manage multiple priorities while driving process improvements and informed business decisions.
Education Qualification - Bachelor's Degree in Engineering, Computer Science, Information Technology, Statistics, Mathematics, Business Administration, or related disciplines. - Certifications in Business Analysis, Data Analytics, Power BI, Salesforce, Agile, or Project Management will be an added advantage. General Experience
Your next step
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Demand for Analyst roles
New Analyst postings at the employers we follow are up 24% over the last 6 weeks compared with the 6 before.
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About the role
We file this job under Analyst, by the work the posting describes.
Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.
Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.
Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.
Job description
Responsibilities & Key Deliverables
'- Act as a Business Analyst for CRM, Customer Care, DMS, and digital transformation initiatives.
- Collaborate with business stakeholders to understand, document, and analyze business requirements.
- Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), process maps, user stories, and use cases.
- Evaluate existing business processes and identify opportunities for process optimization, automation, and efficiency enhancement.
- Facilitate requirement workshops, stakeholder discussions, and solution reviews.
- Coordinate with IT teams, CRM teams, vendors, and business functions to ensure successful solution implementation.
- Lead User Acceptance Testing (UAT), test case preparation, defect tracking, and business sign-offs.
- Monitor project deliverables, milestones, issue resolution, and change requests.
- Ensure implemented solutions align with business objectives, compliance requirements, and customer experience goals.
- Analyze customer, dealer, service, and operational data to identify trends, gaps, and improvement opportunities.
- Develop and maintain MIS reports, management dashboards, and KPI scorecards.
- Monitor key customer care metrics such as Complaint Volumes, TAT, SLA Adherence, Repeat Complaints, CSAT, NPS, and Resolution Effectiveness.
- Perform root cause analysis using data and present actionable insights to management.
- Support decision-making through predictive and trend analysis.
- Ensure data quality, consistency, and integrity across CRM systems and reports.
- Generate periodic business reviews and performance reports for leadership teams.
- Work with large datasets using Excel, Power BI, SQL, and reporting tools.
Preferred Industries
Education Qualification
- Bachelor's Degree in Engineering, Computer Science, Information Technology, Statistics, Mathematics, Business Administration, or related disciplines.
- Certifications in Business Analysis, Data Analytics, Power BI, Salesforce, Agile, or Project Management will be an added advantage.
General Experience
- 5-10 years of experience in Business Analysis, CRM, Customer Experience, MIS, Data Analytics, or Digital Transformation functions.
- Proven experience in requirement gathering, process mapping, gap analysis, and solution evaluation.
- Strong exposure to CRM platforms such as Salesforce, Microsoft Dynamics, SAP CRM, or equivalent.
- Experience in dashboard development, KPI reporting, and business analytics.
- Prior experience in Customer Care, Automotive, Manufacturing, Retail, Telecom, BFSI, or Service industries preferred.
- Exposure to CRM implementation, enhancement, or transformation projects will be an advantage.
Critical Experience
Proficiency in business requirement gathering, process mapping, data analysis, and business reporting, with hands-on experience in Advanced Excel, Power BI/Tableau, and SQL. Strong capabilities in KPI reporting, root cause analysis, UAT coordination, CRM systems (preferably Salesforce), and preparing management presentations and dashboards.
Strong analytical and problem-solving skills with the ability to derive actionable insights from data. Excellent communication and stakeholder management capabilities, coupled with a structured, detail-oriented, and customer-focused approach. Demonstrates strong business acumen, ownership, and the ability to manage multiple priorities while driving process improvements and informed business decisions.
System Generated Secondary Skills
Source details
Source notes
Source excerptsSelected passages from the saved posting. Check the full description for conditions and exceptions.
- Pay
No pay amount identified in the saved description.
- Location & working pattern
Mumbai A.O, Mum-Knd-Afs(fd), IN
Working pattern and location restrictions need checking in the full posting.
- Work authorization
No clear work-authorization passage found. Eligibility is unconfirmed.