Westernunion

Director, People Analytics & AI

USA - CO - Denver

Actively hiring, first seen by us 1 day ago

Pay: Pay not listedSimilar roles state $154K–$225K
Work setting: Not stated
Employment: Full-time — employment source
Employment type in the employer’s posting: Full time
From the employer’s posting

What you’ll work on

Full posting

Design, govern and scale HR AI agents across the enterprise
Manage the full lifecycle of HR AI agents, from design through adoption
Translate complex workforce data into clear stories for executive decisions
Build data and AI skills across HR and lead change management for adoption
Manage and develop a team of four direct reports

From the employer’s posting

Design, govern, and scale HR AI agents across the enterprise

Manage the full lifecycle of HR AI products and agents, from use-case design and testing through launch, adoption, and continuous improvement.

Translate complex data into clear stories that influence executive decisions and HR policy.

Build data and AI skills across HR and lead the change management that drives adoption of new tools and ways of working.

Manage and develop a team of 4 direct reports

Apply at Westernunion

Posting record

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Actively hiringFirst seen by us 1 day ago, still listed, and not a repost of an earlier posting.

Status in our records: Live
First seen by us: Nov 2, 20261 day ago
Recorded sightings: 3
Last seen by us: Nov 4, 2026

These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.

How this job compares

Pay

$154K–$225K is typical

The middle half of what similar US postings state. This one doesn’t list pay.

From 2,958 postings in the last year. Stated ranges, not salaries paid.

Time since we first saw it

Day 1

Early. Similar jobs usually come down between day 7 and day 53.

From 7,804 similar postings that came down. Coming down is not always a hire.

Westernunion is hiring

2 open jobs

Open jobs by the week we first saw them, last 12 weeks.

Hiring record

See how this role fits your experience

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Where the posting names them

- Strong grounding in advanced analytics, including predictive modeling and employee listening and sentiment data. - Hands-on knowledge of generative AI and agent platforms (e.g., Microsoft Copilot), data visualization tools (e.g., Power BI, Tableau) and HRIS platforms (e.g., Workday). - History of solid understanding of data governance, responsible AI and global data privacy requirements.

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Your next step

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About the role

We file this job under Data Leadership, by the work the posting describes.

Data leaders run data teams or design how a company's data fits together. Managers hire, set priorities and answer for whether the data work pays off; architects choose the systems and the shape of the data.

Expect years of hands-on data work, experience leading people or projects, and the ability to explain tradeoffs to executives.

Unlike a senior engineer or analyst, most of a data leader's week goes to people, planning and decisions rather than building.

US government figures for computer and information systems managers

Median yearly pay, May 2025: $175,140
Expected change, 2025 to 2035: 15.8% more jobsagainst 3.5% for all jobs

The government has no code for data leaders, so these figures are for the closest group, computer and information systems managers, which includes data processing and data operations managers.

Source: US Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025) and Employment Projections (2025 to 2035). Occupation code 11-3021.

Job description

View original posting ↗

Director, People Analytics & AI – Denver, Colorado

We’re looking for a strategic, forward-thinking leader to head our People Analytics & AI team. You’ll combine data and AI to shape how Western Union understands its workforce and how employees experience HR. Your work will turn workforce data into insights that guide talent strategy, workforce planning and organizational effectiveness. You’ll also apply AI to make HR simpler, faster and more personal for every employee. You’ll work where data, technology and people meet, and you’ll help HR deliver measurable business outcomes.

Role Responsibilities

Set and lead the vision for people analytics and AI in HR, with a focus on two outcomes: sharper workforce insights and a better employee experience.
Translate complex data into clear stories that influence executive decisions and HR policy.
Use AI-powered tools, such as Copilot agents and self-service assistants, to change how employees get HR support, so they get fast, accurate answers when they need them.
Design, govern, and scale HR AI agents across the enterprise, setting the standards for how they are built, evaluated, and responsibly deployed.
Manage the full lifecycle of HR AI products and agents, from use-case design and testing through launch, adoption, and continuous improvement.
Working knowledge of retrieval-augmented generation (RAG), prompt and context design, agent orchestration, evaluation and integration with enterprise systems such as Workday and ServiceNow
Platform-agnostic judgment: experience with end to end enterprise agent development with the ability to assess best platform to deliver solutions.
Build data and AI skills across HR and lead the change management that drives adoption of new tools and ways of working.
Manage and develop a team of 4 direct reports

Role Requirements

10+ years in analytics, data science, AI, product analytics, or an adjacent discipline.
3–5+ years leading teams or major cross-functional programs.
Demonstrated experience moving analytics/AI products from idea through implementation and adoption.
Strong grounding in advanced analytics, including predictive modeling and employee listening and sentiment data.
Hands-on knowledge of generative AI and agent platforms (e.g., Microsoft Copilot), data visualization tools (e.g., Power BI, Tableau) and HRIS platforms (e.g., Workday).
History of solid understanding of data governance, responsible AI and global data privacy requirements.
Proven high integrity and discretion in handling sensitive employee data.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation applicants, including those with disabilities, during the recruitment process, following applicable laws.

#AA1-LI

Estimated Job Posting End Date:

12-28-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

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