Global Advanced Analytics Support Manager

Austin, Texas, United States

Actively hiring, first seen by us 1 day ago

Pay: USD 145,440–218,160/year · Base — pay source
This position is part of a job family. Experience will be the determining factor for position level and compensation. For this role, the Base Salary Compensation is from $145,440.00 - 218,160.00 USD Annual, with an annual target bonus of 8% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience. #LI-Remote
Read the full posting
Work setting: Not stated
Employment: Full-time — employment source
Employment type in the employer’s posting: Full time
From the employer’s posting

Before you apply

Work authorization: Must already have the right to work in the USLegal authorization to work in the US We will not sponsor individuals for employment visas, now or in the future, for this job opening

What you’ll work on

Full posting

Lead daily support operations, escalations, and service delivery for Pavilion customers
Manage capacity planning, performance visibility, and process improvement for the support group
Maintain customer relationships and address concerns with urgency
Drive renewals and expansion with sales and account teams
Coordinate with product and delivery teams to resolve complex issues

From the employer’s posting

Lead the Pavilion support function, including daily operations, customer engagement, escalation management, and service delivery performance

Manage business operations for the Pavilion support group, including capacity planning, performance visibility, process improvement, knowledge transfer, and continuity of critical expertise.

Maintain relationships with Pavilion customers, ensuring you meet support commitments and address customer concerns with urgency.

Drive renewal and expansion opportunities and partner with sales and account teams to enable new support engagements

Coordinate with internal product and delivery teams to resolve complex issues and align customer needs with available capabilities

Benefits in the posting

Full benefits wording

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
For this role, the Base Salary Compensation is from $145,440.00 - 218,160.00 USD Annual, with an annual target bonus of 8% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

From the employer’s posting.

Apply at Rockwell

Posting record

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Actively hiringFirst seen by us 1 day ago, still listed, and not a repost of an earlier posting.

Status in our records: Live
First seen by us: Nov 4, 20261 day ago
Recorded sightings: 2
Last seen by us: Nov 5, 2026

These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.

How this job compares

Pay

In line with similar jobs

$145K–$218K against $154K–$225K, the middle half of what similar US postings state.

From 2,958 postings in the last year. Stated ranges, not salaries paid.

Time since we first saw it

Day 1

Early. Similar jobs usually come down between day 7 and day 54.

At Rockwell, jobs usually come down by about day 30.

From 8,046 similar postings that came down, and 44 of Rockwell’s. Coming down is not always a hire.

Rockwell is hiring

8 open jobs

Open jobs by the week we first saw them, last 12 weeks.

Hiring at a steady pace
Takes jobs down at a usual pace
13% of open jobs were reposted

Hiring record

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About Rockwell

People: About 7,735 in 2025.Benefit plan filings (Form 5500)
Company: Listed as ROK.
H-1B visas: 14 approved for new hires in fiscal 2025.US Citizenship and Immigration Services

Demand for Data Leadership roles

New Data Leadership postings at the employers we follow are up 7% over the last 5 weeks compared with the 5 before.

August 17Last week

Each bar is one week of new postings. The darkest bars are the last 5 weeks.

Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.

About the role

We file this job under Data Leadership, by the work the posting describes.

Data leaders run data teams or design how a company's data fits together. Managers hire, set priorities and answer for whether the data work pays off; architects choose the systems and the shape of the data.

Expect years of hands-on data work, experience leading people or projects, and the ability to explain tradeoffs to executives.

Unlike a senior engineer or analyst, most of a data leader's week goes to people, planning and decisions rather than building.

US government figures for computer and information systems managers

Median yearly pay, May 2025: $175,140
Expected change, 2025 to 2035: 15.8% more jobsagainst 3.5% for all jobs

The government has no code for data leaders, so these figures are for the closest group, computer and information systems managers, which includes data processing and data operations managers.

Source: US Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025) and Employment Projections (2025 to 2035). Occupation code 11-3021.

Job description

View original posting ↗

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Global Advanced Analytics Support Manager will lead the customer support function for Rockwell Automation's PavilionX advanced process control and model predictive control solutions. This role is critical to ensuring service quality, customer confidence, and performance for a specialized support offering within Digital Managed Services.

We are looking for leader who can operate across customer engagement, technical support, delivery of service, business operations, and sales. You will lead the Pavilion support business. Reporting to the Sr. Manager, Global Application Support, You will partner with customers, internal delivery teams, sales, product stakeholders, and leadership. Your goal is to ensure that you meet support commitments and position the business for continued growth. This position can work remotely from anywhere in the United States.

Your Responsibilities:

Lead the Pavilion support function, including daily operations, customer engagement, escalation management, and service delivery performance
Manage business operations for the Pavilion support group, including capacity planning, performance visibility, process improvement, knowledge transfer, and continuity of critical expertise.
Maintain relationships with Pavilion customers, ensuring you meet support commitments and address customer concerns with urgency.
Drive renewal and expansion opportunities and partner with sales and account teams to enable new support engagements
Coordinate with internal product and delivery teams to resolve complex issues and align customer needs with available capabilities

The Essentials - You Will Have:

Bachelor's Degree or Equivalent Years of Relevant Work Experience
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The ability to travel to support customer engagements, internal meetings, or business-critical escalations.

The Preferred - You Might Also Have:

Experience in industrial software, automation, advanced process control (APC), model predictive control (MPC), or related technical services.
Typically requires 5+ years of experience leading customer-facing support operations teams, including escalations, prioritization, service delivery, and cross-functional coordination.
Ability to manage technical, commercial, operational, and customer-facing responsibilities in a specialized support environment.
Experience partnering with sales, delivery, account management, or customer success teams to drive retention and growth.
Familiarity with PavilionX, APC/MPC, process optimization, or industrial manufacturing applications.
Experience in managed services, software support, professional services, or customer success within enterprise software or industrial technology.
Knowledge of support business operations, including renewals, resource planning, service quality, performance metrics, and pipeline support.
Ability to translate customer needs and issues into actionable plans for technical teams, stakeholders, and leadership.
Familiarity with Rockwell Automation software, services, support models, or industrial automation environments.

What We Offer:

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

For this role, the Base Salary Compensation is from $145,440.00 - 218,160.00 USD Annual, with an annual target bonus of 8% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

#LI-Remote

#LI-DM1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

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