Manager, Analytics

Department

Data & Analytics

About The Team

The Data & Analytics team is Justworks' data center of excellence — a connected set of functions spanning analytics, data science, analytics engineering, data governance, and platform data/ML engineering. You'll find a highly collaborative group motivated by craft, shared learning, and a genuine commitment to growing our impact for customers.

This role sits within our Analytics team, which owns how we understand company-level performance, including analysis for our most critical strategic programs. You'll be directly responsible for understanding the drivers of business performance and turning that understanding into recommendations for business leaders.

Who You Are

You are a strategic thinker and a strong problem solver. You can take an ambiguous question, break it down, and reach a sound answer. You take initiative and communicate clearly with senior leaders.

This is a highly consultative role accountable for generating analysis and insights that support programmatic decision-making and materially impact the business. Some recurring reporting comes with the job, but the focus is analysis: why a key metric moved, whether a program is working, and where the business should focus next. You'll own problems end to end, from framing the question with the business owner to forming and testing hypotheses and presenting a recommendation.

Reporting to the Senior Manager, Analytics, you'll lead 4-5 analysts as a player-coach, staying hands-on in the work while developing how the team thinks and communicates.

What You Will Work On

Performance & Program Analytics

• Performance measurement establish key performance indicators for the business and its strategic programs and track performance over time
• Performance diagnosis explain what's driving performance and why key metrics move, connecting signals across data sources and flagging issues early
• Program analytics assess performance across our key strategic programs (e.g. Acquisition, Partnerships, Product Diversification) and where they can improve
• Recommendations present findings with a clear recommendation, the evidence behind it, and the tradeoffs involved

Team Leadership & Partnership

• Lead and develop a team of analysts through hiring, feedback, and career growth, coaching them to frame the question, form a hypothesis, and lead with the "so what"
• Work closely with business leaders to understand priorities and help manage the team's time such that it goes to the highest-value work
• Partner with Analytics Engineering and Data Governance so the team's work is built on trusted data and consistent metric definitions
• Coordinate with Advanced Analytics on when a question needs an experiment or a model to advance our understanding

Embrace AI & Modern Ways of Working

• Bring a strong AI test-and-integrate philosophy to your work, identifying points of leverage and efficiencies for delivering impactful analytical work
• Establish practical guidelines for how the team uses AI tools in its analysis, including how output is reviewed before it is shared
• Perform other related responsibilities as needed based on department and/or organizational needs

How You Will Do Your Work

In the Manager, Analytics position, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Plans & Aligns - Ensures individual actions support company mission; communicates effectively; understands urgency and plans accordingly
• Balances Stakeholders - Understands internal and external stakeholder requirements, expectations, and needs and acts fairly despite conflicting demands of stakeholders.
• Influence and Leadership - Fosters a community of knowledge-sharing, collaboration, mentorship, and forward-thinking across the organization.
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Good Judgment - Pauses before acting; asks questions to fully understand context; applies critical thinking and takes ownership of outcomes
• Teamwork & Communication - Honors diverse thoughts and opinions; leverages unique skills to maximize efficiency
• Skills and Knowledge - Capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 7+ years of hands-on analytical experience, with a track record of consultative, hypothesis-driven problem solving for business leaders
• Experience owning ambiguous problems end to end, from framing the question through analysis to a recommendation
• Critical thinking and strong problem-solving instincts - you question the obvious answer and know where to dig
• Exceptional SQL, with strong evidence of delivering sharp analysis
• Excellent written and verbal communication, including presenting findings and recommendations to senior stakeholders
• 2+ years managing analysts and developing their thinking and communication
• Strong analytical foundation, including cohort, funnel, and driver analysis, and working knowledge of Python or R
• Keen understanding of B2B SaaS and its core metrics, including ARR/MRR, churn, LTV, CAC, and NRR
• Experience building in Sigma or a comparable modern BI tool
• Hands-on experience with AI tools in analytical work (e.g., Claude Code), and good judgment about checking their output
• Ability to manage multiple projects and priorities at once

The base wage range for this position based in our New York City Office is targeted at $166,000 - $214,000.00 per year.

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