Manager of Customer Data Analytics & Insights
New York, NY
- Pay
- Pay not listedSimilar roles state $94K–$143K
- Work setting
- Not stated
- Employment
- Not stated
What you’ll work on
Full postingManage the customer data pipeline across Shopify, the CDP, and customer-facing systems
Build and refine customer segmentation and audience strategies
Design and maintain dashboards for customer lifetime value, retention, and cohorts
Write and optimize SQL to extract and analyze large multi-source datasets
Present findings and recommendations to technical and non-technical leaders
From the employer’s posting
Manage the customer data pipeline across Shopify, the CDP (e.g., ActionIQ), and other customer-facing systems
Build, manage, and continuously refine customer segmentation and audience strategies
Design and maintain dashboards and reporting frameworks (e.g., customer lifetime value, retention, cohort analysis, RFM segmentation)
Write and optimize SQL queries to extract, transform, and analyze large datasets from multiple sources.
Present findings and recommendations clearly to both technical and non-technical stakeholders, including senior leadership.
Education & alternatives
- Strong attention to detail and a rigorous approach to data quality and governance. - Bachelor's degree in a quantitative field (Statistics, Data Science, Economics, Computer Science) or equivalent experience. Preferred Skills - Experience with a CRM/lifecycle marketing platform such as Klaviyo, Braze, or Attentive.
Tools in this posting
- Python
- SQL
- BigQuery
- Databricks
- Looker
- Power BI
- Snowflake
- Tableau
- NumPy
- pandas
- Segment
Source — Tool mentions in context
About the Role Rag & Bone is seeking a Manager of Customer Data Analytics & Insights to own the analytics and data infrastructure that powers customer understanding across the business. This role will sit at the intersection of data, marketing, and technology, translating raw customer data into actionable insights, building and maintaining audience segmentation, and ensuring our data ecosystem (UCP, CDP, CRM) works together to support personalized, data-driven marketing and business decisions. This is a hands-on, individual-contributor role reporting to the Sr. Director of Customer & Digital Insights and Analytics. It's a great fit for someone equally comfortable writing SQL and Python, exploring a large dataset, building reports, and presenting findings and recommendations to stakeholders across marketing, ecommerce, and leadership. Key Responsibilities - Manage the customer data pipeline across Shopify, the CDP (e.g., ActionIQ), and other customer-facing systems, ensuring data accuracy, consistency, and timeliness. - Build, manage, and continuously refine customer segmentation and audience strategies to support marketing, CRM, and personalization initiatives.
- Query and maintain customer data within our cloud data warehouse (e.g., Snowflake, BigQuery, Databricks, or Oracle), ensuring models are efficient, well-documented, and accessible to downstream teams. - Use Python for data analysis, automation, and modeling (e.g., churn prediction, propensity scoring, clustering). - Manage and optimize the CDP to ensure clean identity resolution, audience activation, and data governance.
- Proficiency in SQL for querying and manipulating large, complex datasets. - Working proficiency in Python for data analysis and automation (pandas, numpy, or similar libraries). - Hands-on experience with a Customer Data Platform (CDP), such as ActionIQ, Segment, Tealium, or similar.
- Design and maintain dashboards and reporting frameworks (e.g., customer lifetime value, retention, cohort analysis, RFM segmentation) to track key customer metrics. - Write and optimize SQL queries to extract, transform, and analyze large datasets from multiple sources. - Query and maintain customer data within our cloud data warehouse (e.g., Snowflake, BigQuery, Databricks, or Oracle), ensuring models are efficient, well-documented, and accessible to downstream teams.
Qualifications - 4–6+ years of experience in customer analytics, data analysis, marketing analytics, or a related field. - Proficiency in SQL for querying and manipulating large, complex datasets. - Working proficiency in Python for data analysis and automation (pandas, numpy, or similar libraries).
- Write and optimize SQL queries to extract, transform, and analyze large datasets from multiple sources. - Query and maintain customer data within our cloud data warehouse (e.g., Snowflake, BigQuery, Databricks, or Oracle), ensuring models are efficient, well-documented, and accessible to downstream teams. - Use Python for data analysis, automation, and modeling (e.g., churn prediction, propensity scoring, clustering).
- Hands-on experience with a Customer Data Platform (CDP), such as ActionIQ, Segment, Tealium, or similar. - Experience working with a cloud data warehouse platform such as Snowflake, BigQuery, Databricks, or Oracle. - Experience working with Shopify or another major ecommerce platform, including familiarity with order, customer, and product data structures.
- Experience in retail, eCommerce, or DTC environments. - Familiarity with BI/visualization tools (e.g., Looker, Tableau, Power BI). - Experience with A/B testing and experimentation frameworks.
- Working proficiency in Python for data analysis and automation (pandas, numpy, or similar libraries). - Hands-on experience with a Customer Data Platform (CDP), such as ActionIQ, Segment, Tealium, or similar. - Experience working with a cloud data warehouse platform such as Snowflake, BigQuery, Databricks, or Oracle.
Posting record
Report an errorActively hiringFirst seen by us 2 days ago, still listed, and not a repost of an earlier posting.
- Status in our records
- Live
- First seen by us
- Oct 27, 2026 · 2 days ago
- Recorded sightings
- 4
- Last seen by us
- Oct 29, 2026
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
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Job description
About the Role
Rag & Bone is seeking a Manager of Customer Data Analytics & Insights to own the analytics and data infrastructure that powers customer understanding across the business. This role will sit at the intersection of data, marketing, and technology, translating raw customer data into actionable insights, building and maintaining audience segmentation, and ensuring our data ecosystem (UCP, CDP, CRM) works together to support personalized, data-driven marketing and business decisions.
This is a hands-on, individual-contributor role reporting to the Sr. Director of Customer & Digital Insights and Analytics. It's a great fit for someone equally comfortable writing SQL and Python, exploring a large dataset, building reports, and presenting findings and recommendations to stakeholders across marketing, ecommerce, and leadership.
Key Responsibilities
paying up to $110-120K
Rag & Bone is seeking a Manager of Customer Data Analytics & Insights to own the analytics and data infrastructure that powers customer understanding across the business. This role will sit at the intersection of data, marketing, and technology, translating raw customer data into actionable insights, building and maintaining audience segmentation, and ensuring our data ecosystem (UCP, CDP, CRM) works together to support personalized, data-driven marketing and business decisions.
This is a hands-on, individual-contributor role reporting to the Sr. Director of Customer & Digital Insights and Analytics. It's a great fit for someone equally comfortable writing SQL and Python, exploring a large dataset, building reports, and presenting findings and recommendations to stakeholders across marketing, ecommerce, and leadership.
Key Responsibilities
- Manage the customer data pipeline across Shopify, the CDP (e.g., ActionIQ), and other customer-facing systems, ensuring data accuracy, consistency, and timeliness.
- Build, manage, and continuously refine customer segmentation and audience strategies to support marketing, CRM, and personalization initiatives.
- Partner with marketing, CRM, ecommerce, and merchandising teams to translate business questions into analytical frameworks and deliver actionable insights.
- Design and maintain dashboards and reporting frameworks (e.g., customer lifetime value, retention, cohort analysis, RFM segmentation) to track key customer metrics.
- Write and optimize SQL queries to extract, transform, and analyze large datasets from multiple sources.
- Query and maintain customer data within our cloud data warehouse (e.g., Snowflake, BigQuery, Databricks, or Oracle), ensuring models are efficient, well-documented, and accessible to downstream teams.
- Use Python for data analysis, automation, and modeling (e.g., churn prediction, propensity scoring, clustering).
- Manage and optimize the CDP to ensure clean identity resolution, audience activation, and data governance.
- Collaborate with CRM/lifecycle marketing teams (using platforms such as Klaviyo) to support campaign targeting, testing, and measurement.
- Identify opportunities to improve data quality, structure, and accessibility across teams.
- Present findings and recommendations clearly to both technical and non-technical stakeholders, including senior leadership.
- Stay current on best practices in customer analytics, data privacy regulations, and marketing technology.
- 4–6+ years of experience in customer analytics, data analysis, marketing analytics, or a related field.
- Proficiency in SQL for querying and manipulating large, complex datasets.
- Working proficiency in Python for data analysis and automation (pandas, numpy, or similar libraries).
- Hands-on experience with a Customer Data Platform (CDP), such as ActionIQ, Segment, Tealium, or similar.
- Experience working with a cloud data warehouse platform such as Snowflake, BigQuery, Databricks, or Oracle.
- Experience working with Shopify or another major ecommerce platform, including familiarity with order, customer, and product data structures.
- Strong understanding of customer segmentation methodologies (RFM, cohort analysis, LTV modeling, etc.).
- Ability to translate ambiguous business questions into structured analyses and clear recommendations.
- Excellent communication skills, with the ability to present data insights to both technical and non-technical audiences.
- Strong attention to detail and a rigorous approach to data quality and governance.
- Bachelor's degree in a quantitative field (Statistics, Data Science, Economics, Computer Science) or equivalent experience.
- Experience with a CRM/lifecycle marketing platform such as Klaviyo, Braze, or Attentive.
- Experience in retail, eCommerce, or DTC environments.
- Familiarity with BI/visualization tools (e.g., Looker, Tableau, Power BI).
- Experience with A/B testing and experimentation frameworks.
- Knowledge of data privacy regulations (GDPR, CCPA) as they relate to customer data.
- Marketing and CRM teams have reliable, well-governed customer segments to activate against.
- Customer data flows cleanly and consistently across Shopify, the CDP, and downstream tools.
- Leadership has clear, timely visibility into customer behavior, retention, and lifetime value trends.
- Data-driven recommendations directly inform marketing strategy and customer experience decisions.
paying up to $110-120K
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- Location & working pattern
New York, NY
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