Ocean Hub Data Documentation Team Lead

OCEAN HUB DATA DOCUMENTATION TEAM LEAD

POSITION SNAPSHOT

Location: Manila
Company: Nestlé Business Solutions
Full-time
Education Requirement: Bachelor's degree
Relevant experience in ocean freight, export/import, or trade documentation operations required; minimum years of experience not specified.

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Solutions is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE …

As the Ocean Hub Data Documentation Team Lead, you will lead the design, deployment, and ongoing delivery of standardized ocean-freight documentation services for markets supported by Nestlé Business Solutions. You will oversee the onboarding of new markets in line with the Ocean Hub roadmap, while ensuring accurate, timely, and compliant shipping documentation across live operations. 

• Translate the Ocean Hub roadmap into documentation implementation plans for each market and deployment wave.
• Lead the gathering and validation of requirements covering document types, business rules, parties, templates, languages, legal obligations, and market-specific needs.
• Oversee documentation readiness assessments, testing, go-live support, hypercare, and the transition of newly onboarded markets to steady-state operations.
• Define and maintain standardized documentation rules, governance requirements, and market-specific exceptions, including Global Shipping Instructions-related document requirements.
• Ensure appropriate approvals, version control, traceability, document retention, and change controls are consistently applied.
• Establish clear ownership, boundaries, and handoffs across Documentation, Data Quality, Booking, Transport Monitoring, Ocean Freight Settlement, markets, carriers, and other operational streams.
• Ensure the timely and accurate coordination of shipping documents, including Bill of Lading draft and final-document workflows and party-data validation.
• Manage documentation exceptions, compliance risks, and escalations in collaboration with markets, carriers, and process owners.
• Maintain service continuity and operational visibility throughout market implementations and live operations.
• Monitor documentation quality, completeness, timeliness, first-time-right performance, and outstanding work.
• Lead root-cause analysis and implement process standardization, automation, and preventive controls to reduce recurring errors and manual rework.
• Translate recurring operational issues into improved documentation rules, standard operating procedures, training materials, and knowledge resources.
• Lead, coach, and develop a high-performing documentation team, strengthening capability, engagement, knowledge coverage, and succession readiness.
• Align markets, carriers, Cargoo, operational stream leads, and Ocean Hub leadership on priorities, risks, dependencies, and implementation requirements.
• Develop scalable work instructions, training materials, and knowledge-management practices that support consistent service delivery and continuous improvement.

ARE YOU A FIT?

• You have significant experience in ocean freight, export/import, or trade documentation operations, ideally within a shared-services or global business environment.
• You have strong expertise in shipping documentation processes, including Bill of Lading draft and final-document coordination, documentation rules, party data, and compliance dependencies.
• You have proven experience leading operational teams and delivering results through others.
• You have led cross-functional market onboarding, transition, testing, go-live, and hypercare activities.
• You have experience defining and implementing standard operating procedures, operational controls, service levels, quality checks, escalation paths, and knowledge-management standards.
• You can effectively collaborate with markets, carriers, Data Quality, Booking, Transport Monitoring, Ocean Freight Settlement, Procurement, and technology teams.
• You demonstrate strong stakeholder-management, communication, influencing, and cross-functional collaboration skills.
• You have experience managing change initiatives and driving process standardization, automation, and reductions in manual rework.
• You possess expert-level knowledge of ocean-freight documentation and compliance.
• You have effective knowledge of process governance, standardization, and business acumen.
• You demonstrate strong expertise in digital workflows, automation, operational execution, and service delivery within a global environment.
• You have strong organizational and analytical skills, with the ability to manage priorities, dependencies, risks, and operational escalations.
• You understand documentation governance requirements, including approvals, traceability, document retention, change control, compliance risk, and audit readiness.
• Education, specific systems or tools, language requirements, certifications, and minimum years of experience were not specified for this position.