Time since we first saw it
Day 123
Up longer than most. Similar jobs usually come down between day 5 and day 41.
From 10,558 similar postings that came down. Coming down is not always a hire.
Omnichannel Insights & Analytics Lead
18F The Globe Tower
Open 4 months, first seen by us 123 days ago- Pay
- Pay not listed
- Work setting
- Not stated
- Employment
Full-time — employment source
Employment type in the employer’s posting: Full time
From the employer’s posting
What you’ll work on
Full postingDesign and manage multi-channel dashboards and reporting systems
Develop unified journey maps from digital to physical touchpoints
Prioritize experience projects by ROI, cost-to-serve and churn reduction
From the employer’s posting
Design and manage multi-channel dashboards and reporting systems.
Develop unified journey maps to track customer behavior from digital to physical touchpoints.
Provide data-driven insights to prioritize experience-enhancing projects based on ROI (Cost-to-Serve and Churn reduction).
What you’ll bring
All qualificationsCore experience
- 5-8 years in insights and analytics, data storytelling and visualization
- Expertise in SQL, Python or R, and Tableau or Power BI
- Proven experience measuring KPIs such as CES and FCR
Qualification wording
5-8 years of experience in insights and analytics, data storytelling and visualization.
Expertise in SQL, Python/R, and tools like Tableau or PowerBI
Proven experience measuring complex metrics like Customer Effort Score (CES) and First Contact Resolution (FCR).
Posting record
Report an errorOpen 4 monthsWe first saw this posting 123 days ago and it is still up. Roles open this long are often slow to fill or kept open to collect applications.
- Status in our records
- Live
- First seen by us
- Jul 3, 2026123 days ago
- Recorded sightings
- 112
- Last seen by us
- Nov 4, 2026
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
How this job compares
Globe International is hiring
17 open jobs
Open jobs by the week we first saw them, last 12 weeks.
- Hiring has slowed
- Takes jobs down at a usual pace
See how this role fits your experience
Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.
- Python
- R
- SQL
- Power BI
- Tableau
Where the posting names them
- 5-8 years of experience in insights and analytics, data storytelling and visualization. - Advanced Analytics & Visualization: Expertise in SQL, Python/R, and tools like Tableau or PowerBI to manage disparate tech stacks. - KPI Framework Design: Proven experience measuring complex metrics like Customer Effort Score (CES) and First Contact Resolution (FCR).
Your next step
Complete your application on globe.wd3.myworkdayjobs.com. The employer’s form will show what is required.
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About the role
We file this job under Analyst, by the work the posting describes.
Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.
Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.
Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.
Job description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
We’re looking for a data-driven Omnichannel Insights & Analytics Lead to turn complex data into actionable insights that improve how customers engage with Globe—across digital and physical touchpoints.In this role, you’ll design and manage multi-channel dashboards, build unified customer journey views, and analyze daily usage behaviors to uncover experience gaps and growth opportunities. Your insights will directly shape high-impact initiatives by prioritizing projects that reduce cost-to-serve, lower churn, and drive measurable ROI.
You’ll work closely with business, digital, and operations teams to translate analytics into experience-generation strategies—helping Globe anticipate customer needs, strengthen trust, and elevate end-to-end customer experiences at scale.
Key Responsibilities:
Design and manage multi-channel dashboards and reporting systems.
Develop unified journey maps to track customer behavior from digital to physical touchpoints.
Provide data-driven insights to prioritize experience-enhancing projects based on ROI (Cost-to-Serve and Churn reduction).
Analyze "The Daily Habit" metrics to understand how customers engage with Globe's ecosystem beyond basic promos.
Must-Have Skills:
5-8 years of experience in insights and analytics, data storytelling and visualization.
Advanced Analytics & Visualization: Expertise in SQL, Python/R, and tools like Tableau or PowerBI to manage disparate tech stacks.
KPI Framework Design: Proven experience measuring complex metrics like Customer Effort Score (CES) and First Contact Resolution (FCR).
Strategic Business Acumen: Ability to translate raw data into "Experience Generation" strategies that drive revenue.
Nice-to-Have Skills:
Predictive Modeling: Experience building the AI models needed for "The Empathy and Trust Engine" to predict customer needs.
Telco Domain Expertise: Understanding of subscriber behavior and multi-product ownership lifecycles.
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Source details
Source notes
Source excerptsSelected passages from the saved posting. Check the full description for conditions and exceptions.
- Pay
No pay amount identified in the saved description.
- Location & working pattern
18F The Globe Tower
Working pattern and location restrictions need checking in the full posting.
- Work authorization
No clear work-authorization passage found. Eligibility is unconfirmed.