Reporting and Analytics Manager

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The Reporting and Analytics Manager is responsible for overseeing the reporting and analytics functions within the Billing & Collections Department. This role involves generating detailed reports, analyzing data, and providing actionable insights to drive strategic decisions and improve departmental performance. The Reporting and Analytics Manager ensures data accuracy, develops key performance indicators (KPIs), and works closely with the AVP to optimize billing and collections operations through data-driven strategies.

DUTIES & RESPONSIBILITIES
1. Data Reporting and Management
• Design, develop, and maintain a comprehensive suite of reports and dashboards to track key metrics related to billing, collections, reconciliations, refunds, and customer service.
• Generate regular and ad-hoc reports for the AVP and senior management, providing clear and concise analysis of performance against targets.
• Ensure data accuracy and integrity across all reporting systems and databases, implementing quality control checks and processes.
• Present data and insights in a user-friendly format to facilitate decision-making for both operational teams and leadership.

2. Analytics and Insights
• Conduct in-depth analysis of billing and collections data, identifying trends, anomalies, and opportunities for improvement.
• Develop predictive models and forecasts to assist the department in financial planning, risk management, and operational efficiency.
• Provide actionable recommendations based on data analysis to improve billing accuracy, collection efficiency, and overall financial performance.
• Analyze the impact of various strategies and initiatives, supporting the AVP in making data-driven decisions.

3. Key Performance Indicator (KPI) Development and Tracking
• Develop and refine KPIs to monitor and evaluate the performance of the Billing and Collections Department.
• Track progress against KPIs, identifying areas of strength and opportunities for improvement.
• Create visual dashboards that allow real-time tracking of KPIs and other critical metrics by the department and leadership.

4. Collaboration and Communication
• Collaborate with billing, collections, operations support, and finance teams to ensure alignment on data collection, reporting requirements, and performance metrics.
• Work closely with IT to ensure that reporting systems and tools are optimized and that any system issues are promptly addressed.
• Communicate findings and insights effectively to non-technical stakeholders, ensuring that complex data is accessible and understandable.

5. Process Improvement
• Identify inefficiencies and gaps in the reporting and analytics processes and implement improvements to enhance accuracy and timeliness.
• Drive the automation of reporting processes to reduce manual efforts and improve data reliability.
• Work with operational teams to translate data insights into actionable process improvements that enhance overall departmental performance.

6. Compliance and Audit Support
• Ensure that all reporting processes comply with regulatory requirements and company policies.
• Support internal and external audits by providing accurate and timely reports and data, as well as ensuring that all reporting procedures are transparent and well-documented.
• Implement corrective actions and improvements as needed to address audit findings related to reporting and data management.

7. Training and Development:
• Provide training and support to department staff on data reporting and analytics tools and best practices.
• Stay updated on the latest trends and technologies in reporting and analytics, recommending new tools or approaches to enhance the department’s capabilities.
• Mentor junior analysts and team members to build a strong analytics culture within the department

MINIMUM QUALIFICATIONS
• Bachelor’s degree in finance, data science, business analytics, or a related field.
• 5+ years of experience in reporting and analytics, preferably within billing and collections or the healthcare industry.
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Tableau) and billing/collections software systems.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience in developing and tracking KPIs, forecasting, and predictive modeling.
• Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for non-technical stakeholders.
• Strong attention to detail and a commitment to data accuracy and integrity.

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
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