Pay
$94.4K–$145K is typical
The middle half of what similar US postings state. This one doesn’t list pay.
From 2,036 postings in the last year. Stated ranges, not salaries paid.
Senior Associate, AI Customer Journey Transformation Analytics
Columbus, OH, United States
Live, first seen by us 42 days ago- Pay
- Pay not listedSimilar roles state $94K–$145K
- Work setting
- Not stated
- Employment
Full-time — employment source
Employment type in the employer’s posting: Full time
From the employer’s posting
Before you apply
- Employer’s visa record
- 272 H-1B petitions approved in fiscal 2024 and 2025For the employer as a whole. This posting doesn’t say whether the role is sponsored. US Citizenship and Immigration Services.
What you’ll work on
Full postingAnalyze customer behavior across digital journeys and phone interactions
Create experiment and analytics plans to measure customer impact
Identify opportunities through insights, OKR development and deep-dive analysis
Size and prioritize initiatives with cross-functional teams
Partner with modeling teams on predictive modeling and machine learning
From the employer’s posting
Analyze customer behavior across digital journeys and phone interactions
Create experiment and analytics plans to measure the customer impact of new strategies and operational improvements
Identify opportunities to drive business outcomes through insights, Objective and Key Results development, and deep-dive analysis
Collaborate with cross-functional teams to identify, size, and prioritize initiatives that improve customer experience and operational efficiency
Partner with modeling and analytics teams to support predictive modeling, machine learning, and advanced analytics efforts
Education & alternatives
- Proficiency with SQL and experience working with customer behavior data - Bachelor’s degree Preferred qualifications, capabilities and skills
Posting record
Report an error- Status in our records
- Live
- First seen by us
- Sep 30, 202642 days ago
- Recorded sightings
- 199
- Last seen by us
- Nov 12, 2026
- Employer says posted
- Sep 24, 2026
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
How this job compares
Time since we first saw it
Day 42
Similar jobs usually come down between day 5 and day 43.
Well past JPMorgan Chase’s usual: its jobs come down by about day 15.
From 14,062 similar postings that came down, and 979 of JPMorgan Chase’s. Coming down is not always a hire.
JPMorgan Chase is hiring
363 open jobs
Open jobs by the week we first saw them, last 12 weeks.
- Hiring has slowed
- Takes jobs down at a usual pace
- 3% of open jobs were reposted
See how this role fits your experience
Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.
- Python
- R
- SQL
- Hadoop
- Snowflake
- Tableau
Where the posting names them
- Experience applying large language models and AI tools to real business problems - Experience with Python or R for analysis and automation - Experience with analytics and visualization tools such as Tableau, Alteryx, or Adobe Analytics
- Strong written and verbal communication skills, including presenting insights to senior stakeholders - Proficiency with SQL and experience working with customer behavior data - Bachelor’s degree
- Experience with analytics and visualization tools such as Tableau, Alteryx, or Adobe Analytics - Experience working with large-scale data environments (for example, Hadoop, Teradata, or Snowflake) - Experience designing, measuring, or interpreting A/B tests or similar experiments
- Experience with Python or R for analysis and automation - Experience with analytics and visualization tools such as Tableau, Alteryx, or Adobe Analytics - Experience working with large-scale data environments (for example, Hadoop, Teradata, or Snowflake)
Your next step
Complete your application on jpmc.fa.oraclecloud.com. The employer’s form will show what is required.
Applying through Oracle Recruiting
- Applying starts by asking for your email address.
- Each employer sets which files it accepts, so read the note beside the upload field.
Already applied? Track this application
About JPMorgan Chase
- People
- About 318,512 in 2025.Annual report (SEC Form 10-K)
- Company
- Listed as JPM.
- Layoff notices
- Notices this year and last cover 152 people. The latest was filed March 23, 2026.State WARN notices
Demand for Analyst roles
New Analyst postings at the employers we follow are up 23% over the last 6 weeks compared with the 6 before.
Each bar is one week of new postings. The darkest bars are the last 6 weeks.
Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.
About the role
We file this job under Analyst, by the work the posting describes.
Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.
Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.
Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.
Job description
Join a team that improves self-service experiences for millions of customers. In this role, you will turn customer behavior data into clear insights and recommendations that help reduce friction, improve outcomes, and build long-term customer relationships. You will work closely with partners across product management, technology, and design to define what success looks like and how to measure it.
As a Senior Associate, AI Customer Journey Transformation Analytics at JPMorganChase, you will use behavioral and journey analytics to shape Objectives and Key Results, design and measure experiments, and answer strategic questions with rigor. You will deliver actionable analysis in clear, compelling terms and help teams make faster, better decisions grounded in data.
Job responsibilities
- Analyze customer behavior across digital journeys and phone interactions, and communicate findings through clear narratives and visualizations
- Build strong partnerships and operating routines that increase data-informed decision-making
- Create experiment and analytics plans to measure the customer impact of new strategies and operational improvements
- Identify opportunities to drive business outcomes through insights, Objective and Key Results development, and deep-dive analysis
- Collaborate with cross-functional teams to identify, size, and prioritize initiatives that improve customer experience and operational efficiency
- Share learnings and results with key stakeholders to increase awareness and adoption of a journey-led approach to innovation
- Partner with modeling and analytics teams to support predictive modeling, machine learning, and advanced analytics efforts
- Support strong data governance by aligning to controls and coordinating with data owners as needed
- Provide consultation to broader analytics partners as a subject matter resource in behavioral and customer journey data
Required qualifications, capabilities and skills
- 2+ years of applied experience analyzing customer experiences, digital products/usage, operations, strategy, or a related field
- An AI-first, outcome-oriented approach, with the ability to break down ambiguous problems, apply judgment, and validate results
- Strong analytical thinking and attention to detail, with a track record of turning data into clear, actionable insights
- Ability to translate complex business questions into structured analytical plans and execute with high quality
- Strong written and verbal communication skills, including presenting insights to senior stakeholders
- Proficiency with SQL and experience working with customer behavior data
- Bachelor’s degree
Preferred qualifications, capabilities and skills
- Experience applying large language models and AI tools to real business problems
- Experience with Python or R for analysis and automation
- Experience with analytics and visualization tools such as Tableau, Alteryx, or Adobe Analytics
- Experience working with large-scale data environments (for example, Hadoop, Teradata, or Snowflake)
- Experience designing, measuring, or interpreting A/B tests or similar experiments
- Experience in financial services or a similarly regulated industry
- Strong slide-writing and executive-ready storytelling skills
Source details
Source notes
Source excerptsSelected passages from the saved posting. Check the full description for conditions and exceptions.
- Pay
No pay amount identified in the saved description.
- Location & working pattern
Columbus, OH, United States
Working pattern and location restrictions need checking in the full posting.
- Work authorization
No clear work-authorization passage found. Eligibility is unconfirmed.