Noida, Uttar Pradesh, India
Open 3 months, first seen by us 93 days agoWork setup in the employer’s posting: HybridFrom the employer’s posting
Collect, clean and validate raw data from multiple internal departments
Prepare daily, weekly and monthly MIS reports and performance dashboards
Interpret data trends to give management actionable insights
Maintain secure, up-to-date databases and reporting templates
Automate reporting workflows and help resolve data discrepancies
Collect, clean and validate raw data from multiple internal departments
Prepare accurate daily, weekly and monthly MIS reports and performance dashboards
Interpret data trends to provide actionable insights for management reviews
Maintain secure and up to date databases and reporting templates
Automate reporting workflows and assist in resolving data discrepancies
3-6 Years experience in Workforce Management, preferably in contact centers with at least 50 employees
Advance proficiency in MS Excel/Access is a must
data visualization tools Power BI & Tableau
Experience with Workforce Management activities like scheduling, performance tracking, reporting
Good Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
Open 3 monthsWe first saw this posting 93 days ago and it is still up. Roles open this long are often slow to fill or kept open to collect applications.
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
Day 93
Up longer than most. Similar jobs usually come down between day 5 and day 43.
Well past EXL Service’s usual: its jobs come down by about day 21.
From 14,545 similar postings that came down, and 281 of EXL Service’s. Coming down is not always a hire.
211 open jobs
Open jobs by the week we first saw them, last 12 weeks.
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- Process Improvement: Automate reporting workflows and assist in resolving data discrepancies - Advance proficiency in MS Excel/Access is a must, Advanced MS Excel (Pivot Tables, Vlookup, Macros and data visualization tools Power BI & Tableau) - Should hold thorough knowledge of Tables, Relationships, Queries, Forms, Reports, Modules & Advanced Macros
- Developing and designing the database architecture per the given instruction and modifying them to accommodate the business requirements - Design & develop user interface forms in MS Access & MS Excel, troubleshooting the issues around it - Should have capability to prepare metric report, consolidation dashboards, complex problem solving, critical thinking & decision making
- Create forecasts, schedules and IDPs, run scenarios inside a WFM tool - Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
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New Analyst postings at the employers we follow are up 23% over the last 6 weeks compared with the 6 before.
Each bar is one week of new postings. The darkest bars are the last 6 weeks.
Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.
We file this job under Analyst, by the work the posting describes.
Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.
Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.
Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.
Key Responsibilities:
- Data Management: Collect, clean and validate raw data from multiple internal departments
- Reporting: Prepare accurate daily, weekly and monthly MIS reports and performance dashboards
- Analysis: Interpret data trends to provide actionable insights for management reviews
- System Maintenance: Maintain secure and up to date databases and reporting templates
- Process Improvement: Automate reporting workflows and assist in resolving data discrepancies
- Advance proficiency in MS Excel/Access is a must, Advanced MS Excel (Pivot Tables, Vlookup, Macros and data visualization tools Power BI & Tableau)
- Should hold thorough knowledge of Tables, Relationships, Queries, Forms, Reports, Modules & Advanced Macros
- Identifying and understanding the requirements of the stakeholders with respect to database system that needs to be developed
- Developing and designing the database architecture per the given instruction and modifying them to accommodate the business requirements
- Design & develop user interface forms in MS Access & MS Excel, troubleshooting the issues around it
- Should have capability to prepare metric report, consolidation dashboards, complex problem solving, critical thinking & decision making
- Consolidation and integration of data from multiple source in to single reporting environment
- Communicate with management and operations team to ensure compliance with company standards
- Collaborate with Fulfillment Operations Department Management on identifying opportunities to further optimize our workforce
- Performs any other related duties as required or assigned
- 3-6 Years experience in Workforce Management, preferably in contact centers with at least 50 employees
- Experience with Workforce Management activities like scheduling, performance tracking, reporting
- Demonstrated strong analytical skills, with emphasis on forecasting
- Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time
- Ability to effectively communicate orally and in writing with co-workers, management of teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics
Skills Requirements:
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
- Solid critical thinking, problem solving, and interpersonal skills
- Demonstrates ability to give and receive feedback with peers and business partners
- Ability to work independently with minimal supervision
- Must demonstrate sound arithmetic, analytical and problem solving ability.
- Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
- Excellent verbal, written and comprehension skills
- Ability to scrub, dissect and shape data, create customized reports.
- Good Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
- Create forecasts, schedules and IDPs, run scenarios inside a WFM tool
- Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
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Noida, Uttar Pradesh, India
Working pattern and location restrictions need checking in the full posting.
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