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Senior Associate, Strategy & Analytics (Service Quality)

Pay
Pay not listed
Work setting
On-site — work setting source
Work setup in the employer’s posting: onsite
From the employer’s posting
Employment
Full-time — employment source
Employment type Full-time
Employment type in the employer’s posting: Full-time
From the employer’s posting

What you’ll work on

Full posting
  • Define and govern regional service quality frameworks based on Community Guidelines compliance

  • Standardize infraction tracking by infraction type and score

  • Lead deep-dive analysis of infraction trends and compliance metrics

  • Partner with Product, Tech and Operations to automate infraction detection and retraining

From the employer’s posting
Define and govern regional Service Quality frameworks centered on driving strict compliance with Community Guidelines
standardizing infraction tracking—categorizing individual entries of driver misbehaviour by Infraction and Score
Lead deep-dive analytics on regional infraction trends, operational failure points, and compliance metrics
Partner with Regional Product, Tech, and Operations teams to automate infraction detection, streamline driver retraining mechanisms

What you’ll bring

All qualifications

Core experience

  • Strong proficiency in SQL
  • Strong communication skills to translate complex problems into actionable plans across different regions
  • Experience using Tableau or other BI Tools for reporting and analyses

Preferred experience

  • Knowledge of data warehousing concepts a plus
Qualification wording
Strong proficiency in SQL
Strong communication skills to translate complex problems into actionable plans across different regions
Experience using Tableau or other BI Tools for reporting and analyses
Knowledge of data warehousing concepts a plus
Apply at Lalamove

Posting record

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Status in our records
Live
First seen by us
Sep 3, 202663 days ago
Recorded sightings
66
Last seen by us
Nov 5, 2026

These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.

How this job compares

Time since we first saw it

Day 63

Up longer than most. Similar jobs usually come down between day 5 and day 41.

At Lalamove, jobs usually come down by about day 45.

From 10,930 similar postings that came down, and 8 of Lalamove’s. Coming down is not always a hire.

Lalamove is hiring

13 open jobs

Open jobs by the week we first saw them, last 12 weeks.

  • Analyst hiring has slowed
  • Takes jobs down at a usual pace
Hiring record

See how this role fits your experience

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  • SQL
  • Tableau
Where the posting names them
- At least 2 year of work experience in a business intelligence or data analytics role - Strong proficiency in SQL - Knowledge of data warehousing concepts a plus
- Knowledge of data warehousing concepts a plus - Experience using Tableau or other BI Tools for reporting and analyses - Exposure with Operations or Platform Governance within a high-growth marketplace (e.g. Logistics, Food Delivery, or Ride-hailing) is highly preferred

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Demand for Analyst roles

New Analyst postings at the employers we follow are up 19% over the last 5 weeks compared with the 5 before.

Weekly new Analyst postings at the same employers, from the week of August 17 to the week of October 26. The fewest in a week was 965, the most 1,388, and the latest week had 1,365.
August 17Last week

Each bar is one week of new postings. The darkest bars are the last 5 weeks.

Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.

About the role

We file this job under Analyst, by the work the posting describes.

Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.

Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.

Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.

Job description

View original posting ↗

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer a lightning-fast, seamless way to book delivery and moving services—anytime, anywhere. As a leading global on-demand delivery platform, we facilitate millions of orders daily by empowering a vast network of delivery partners. With a global workforce of 1,500+ and scaling at an extraordinary pace, we are seeking a Senior Associate, Strategy & Analytics (Service Quality) to elevate driver service quality, optimize operational workflows, and champion our driver partner community across the globe.

Reporting directly to the Senior Manager, Strategy & Analytics (Service Quality), you will lead the data-driven analysis and strategic frameworks that power our global driver service operations. Acting as the analytical powerhouse of the team, you will dive deep into driver operational metrics, churn indicators, support efficiency, and funnel conversion data to extract actionable insights and optimize global processes. This role requires exceptional analytical capability, structured problem-solving, and a track record of translating complex datasets into impactful operational strategies.
  • Core Focus: Operational Data Modeling & Reporting, Performance Metrics, Predictive Strategy.

What you'll do:

  • Define and govern regional Service Quality frameworks centered on driving strict compliance with Community Guidelines, ensuring a safer, fairer, and more reliable platform for all users and driver partners across markets.
  • Establish and refine the regional service quality measurement system by standardizing infraction tracking—categorizing individual entries of driver misbehaviour by Infraction and Score to effectively monitor, manage, and reduce platform misconduct.
  • Lead deep-dive analytics on regional infraction trends, operational failure points, and compliance metrics to identify systemic drivers of non-compliance and execute targeted quality interventions.
  • Partner with Regional Product, Tech, and Operations teams to automate infraction detection, streamline driver retraining mechanisms, and build proactive product features that prevent misbehaviour.

What you'll need:

  • At least 2 year of work experience in a business intelligence or data analytics role
  • Strong proficiency in SQL
  • Knowledge of data warehousing concepts a plus
  • Experience using Tableau or other BI Tools for reporting and analyses
  • Exposure with Operations or Platform Governance within a high-growth marketplace (e.g. Logistics, Food Delivery, or Ride-hailing) is highly preferred
  • High proficiency in both English and Chinese
  • Strong communication skills to translate complex problems into actionable plans across different regions

Employment type

Full-time

Source details

View original posting ↗

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Location & working pattern

Hong Kong SAR

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