Senior Business Data Analyst (Contact Center Analyst)
Manila
- Pay
- Pay not listed
- Work setting
- Not stated
- Employment
Full-time — employment source
Employment type Full-Time
Employment type in the employer’s posting: Full-Time
From the employer’s posting
What you’ll work on
Full postingDevelop measurement and analytic plans for client projects
Turn business questions into analyses that lead to actionable results
Build analytic deliverables and present them to internal and client teams
Author and maintain SOPs and process documentation
Support documentation governance, including due diligence and change tracking
From the employer’s posting
Develop measurement and analytic plans
transform business questions into analyses leading to actionable results
Develop best-in-class analytic deliverables, presenting them to internal team members and the client team
Author and maintain comprehensive Standard Operating Procedures (SOPs) and process documentation
Perform documentation governance activities, including due diligence reviews, change management tracking, and maintenance of program records
What you’ll bring
All qualificationsCore experience
- 5+ years of contact center analytics experience
- Proficiency in SQL query building
- Knowledge of contact center measurement and KPIs
- Experience with large-scale customer databases and data cleansing
- Knowledge of statistical concepts such as significance testing and sampling
Qualification wording
5+ years of experience in contact center analytics
Proficiency in SQL query building
knowledge of contact center measurement and KPIs is required
Experience working with large-scale customer databases, datasets or tables
Knowledge of statistical concepts (e.g., significance testing, sampling, etc.)
Tools in this posting
- R
- SAS
- SQL
- Excel
- Power BI
- Python
Source — Tool mentions in context
- Working knowledge of multivariate statistics - Working knowledge of programming languages such as SAS, Python or R - Graduate degree in business, economics, or quantitative methods preferred but not required
- 5+ years of experience in contact center analytics - Proficiency in SQL query building - Analytic thinker with a proven ability to interpret analytic output and translate data into insights and strategic recommendations
- Knowledge of statistical concepts (e.g., significance testing, sampling, etc.) - Proficiency with Excel including Pivot Tables and fluent use of PowerPoint - Manage small to medium scale projects
- Background or experience in IT projects - Proficiency with Power BI and/or other data visualization tools - Experience in digital transformation or system integration projects
About Ttecdigital
We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
In the employer’s words · Read in context
Posting record
Report an errorActively hiringFirst seen by us 9 days ago, still listed, and not a repost of an earlier posting.
- Status in our records
- Live
- First seen by us
- Oct 19, 2026 · 9 days ago
- Recorded sightings
- 18
- Last seen by us
- Oct 29, 2026
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
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Job description
TTEC Digital’s Analytics & Insights Practice is looking for a Senior Business Data Analyst to support and deliver a diverse range of analyses and provide value-added contact center consulting. More specifically, this person will help drive strategic thinking and insights for a healthcare client. The role is expected to provide insights on contact center operations and sales.
The Senior Business Data Analyst will bring to TTEC analytics experience, with a solid understanding of contact centers and their specific analytic concepts. An ability to turn data into insights and recommendations is critical. Additionally, knowledge of contact center measurement and KPIs is required. Healthcare experience is a plus.
The ideal candidate will have the ability to think analytically (to mine the data), creatively (to develop analysis ideas), and strategically (to deliver business results for our clients and provide recommendations). The candidate must be able to pull all insights into a crisp, easy to understand presentation, and speak to the results with confidence.
What you’ll be doing:
- Provide data-driven strategic consulting to Fortune 500 clients
- Support and deliver client analyses
- Actively contribute to analytically-oriented projects from inception to delivery, including client communication, analysis, and the packaging / presentation of deliverables
- Develop measurement and analytic plans
- Develop best-in-class analytic deliverables, presenting them to internal team members and the client team
- Author and maintain comprehensive Standard Operating Procedures (SOPs) and process documentation to support operational excellence.
- Perform documentation governance activities, including due diligence reviews, change management tracking, and maintenance of program records.
- Engage cross-functional stakeholders to elicit requirements, evaluate business needs, and deliver solution recommendations through formal presentations and consultations.
- Work with team members and the client team to scope, shape and transform business questions into analyses leading to actionable results
What you’ll bring to us:
- 5+ years of experience in contact center analytics
- Proficiency in SQL query building
- Analytic thinker with a proven ability to interpret analytic output and translate data into insights and strategic recommendations
- Experience working with large-scale customer databases, datasets or tables communicating summarized analytical findings
- Data-cleansing and standardization of data experience
- Knowledge of statistical concepts (e.g., significance testing, sampling, etc.)
- Proficiency with Excel including Pivot Tables and fluent use of PowerPoint
- Manage small to medium scale projects
- Experience working with telephony systems
- Experience in healthcare
- Working knowledge of multivariate statistics
- Working knowledge of programming languages such as SAS, Python or R
- Graduate degree in business, economics, or quantitative methods preferred but not required
- Background or experience in IT projects
- Proficiency with Power BI and/or other data visualization tools
- Experience in digital transformation or system integration projects
Skills that are a plus:
Employment type
Full-Time
Source details
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- Pay
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- Location & working pattern
Manila
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- Work authorization
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