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Senior Data Operations Analyst / Team Lead
Chennai, India
Actively hiring, first seen by us 6 days ago- Pay
- Pay not listed
- Work setting
Hybrid — work setting source
Position: Senior Data Operations Analyst / Team Lead Location: Chennai - Onsite/Hybrid/Remote Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Read the full posting- Employment
Full-time — employment source
Employment type in the employer’s posting: Full time
From the employer’s posting
What you’ll work on
Full postingLead daily data operations support activities
Manage ticket prioritization, workload balancing, and escalations
Act as primary escalation point for critical incidents
Drive incident management and root-cause analysis
Generate service performance reports and dashboards
From the employer’s posting
Lead daily data operations support activities.
Manage ticket prioritization, workload balancing, and escalations.
Act as the primary escalation point for critical incidents.
Drive incident management and root-cause analysis activities.
Generate service performance reports and dashboards.
What you’ll bring
All qualificationsCore experience
- 6+ years in Data Operations, Application Support, or Production Support
- Strong experience with JIRA-based support operations
- Working knowledge of Snowflake, Power BI, Qlik, and data warehousing
- Incident management and service delivery experience
- Experience handling production-critical support environments
Preferred experience
- Experience supporting healthcare or life sciences customers.
- Experience building operational dashboards and KPIs.
Qualification wording
6+ years of experience in Data Operations, Application Support, or Production Support
Strong experience with JIRA-based support operations.
Working knowledge of: Snowflake Power BI Qlik Data Warehousing concepts
Incident Management and Service Delivery experience.
Experience handling production-critical support environments.
Experience supporting healthcare or life sciences customers.
Experience building operational dashboards and KPIs.
Posting record
Report an errorActively hiringFirst seen by us 6 days ago, still listed, and not a repost of an earlier posting.
- Status in our records
- Live
- First seen by us
- Oct 29, 20266 days ago
- Recorded sightings
- 7
- Last seen by us
- Nov 4, 2026
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
How this job compares
dotSolved is hiring
4 open jobs
Open jobs by the week we first saw them, last 12 weeks.
Hiring recordSee how this role fits your experience
Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.
- SQL
- Power BI
- Snowflake
Where the posting names them
- Exposure to PHI/PII governance and access controls. - Basic SQL troubleshooting capability. - Experience building operational dashboards and KPIs.
- Snowflake - Power BI - Qlik
- Working knowledge of: - Snowflake - Power BI
Your next step
Complete your application on dotsolved.zohorecruit.in. The employer’s form will show what is required.
Already applied? Track this application
About the role
We file this job under Data Operations, by the work the posting describes.
Data operations staff do the day-to-day work of getting data processed correctly: loading and checking files, moving records between systems, fixing errors and following set procedures.
Expect Excel, some SQL, close attention to detail, and knowledge of the particular systems the company runs.
Data governance sets the rules for the data; data operations does the hands-on work of processing it and keeping it moving.
Job description
Position: Senior Data Operations Analyst / Team Lead
Location: Chennai - Onsite/Hybrid/Remote
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
About the role: We are seeking a Senior Data Operations Analyst to lead
day-to-day operational support for an enterprise data platform. This role will
act as the primary operational lead, oversee support queues, manage critical
incidents, drive process improvements, and maintain stakeholder communication.
Key Responsibilities:
- Lead daily data operations support activities.
- Manage ticket prioritization, workload balancing, and escalations.
- Act as the primary escalation point for critical incidents.
- Coordinate with platform teams, application owners, and business stakeholders.
- Review and ensure SLA adherence.
- Drive incident management and root-cause analysis activities.
- Establish operational runbooks and support processes.
- Maintain applications and ownership inventory.
- Generate service performance reports and dashboards.
- Support governance, compliance, and audit requirements related to data access and sensitive information.
- Required Skills
- 6+ years of experience in Data Operations, Application Support, or Production Support.
- Strong experience with JIRA-based support operations.
- Working knowledge of:
- Snowflake
- Power BI
- Qlik
- Data Warehousing concepts
- Incident Management and Service Delivery experience.
- Strong stakeholder management skills.
- Experience handling production-critical support environments.
Preferred Skills:
- ITIL Foundation certification.
- Experience supporting healthcare or life sciences customers.
- Exposure to PHI/PII governance and access controls.
- Basic SQL troubleshooting capability.
- Experience building operational dashboards and KPIs.
Source details
Source notes
Source excerptsSelected passages from the saved posting. Check the full description for conditions and exceptions.
- Pay
No pay amount identified in the saved description.
- Location & working pattern
Chennai, India
Position: Senior Data Operations Analyst / Team Lead Location: Chennai - Onsite/Hybrid/Remote Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
- Work authorization
No clear work-authorization passage found. Eligibility is unconfirmed.