Senior IT Product Lead, Group Customer Data

About DHL Group and IT Group Functions:

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. 

Our role at IT Group Functions (IT GF) is to address the information and technology needs of the Corporate Center the GBS Service Lines and CSI to make them successful in their digital transformations. We maximize the value for our Business Partners by delivering transformational programs, IT applications and IT architecture that are integrated, innovative and cost-efficient. We address the critical topics of information security (incl. SaaS security), data protection and compliance to protect DHL Group from harm. We pride ourselves that our employees are professionally capable, diverse and socially responsible.

Ready to immerse yourself in the exciting world of IT Group Functions? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of IT colleagues and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in APAC at Cyberjaya, Malaysia.

Job Purpose:

• Lead DHL Group's strategy, development, adoption, and evolution of shared customer data and interoperability capabilities. The scope spans Group customer identification, customer and account information, legal-entity and hierarchy models, matching and mapping, data quality, stewardship, source integration, and controlled publication of customer information.
• The role owns the product vision, multi-year roadmap, governance, prioritization, and value realization for the Group Customer Data & Interoperability product domain. Its purpose is to create a consistent and reusable customer view across divisions and to enable identity, onboarding, customer-experience, analytics, and divisional products with reliable customer information, while strengthening data quality, customer experience, compliance, information security, operational efficiency, and cross-divisional adoption, without assuming ownership of those consuming products.
• Success requires strategic direction combined with execution focus: establishing clear boundaries between central and divisional data responsibilities, creating alignment across systems of record and consuming products, balancing customer, business, operational, data, and technical considerations, and leading through expertise, constructive challenge, and accountability. The role additionally defines and evolves the operating model, governance framework, organizational interfaces, and contribution model required for the long-term development and sustainable operation of the Group Customer Data & Interoperability pillar.

Your tasks:

Product Strategy & Vision

• Own and continuously evolve the product vision, strategy, and multi-year roadmap for Group Customer Data & Interoperability. Provide input to the IT Product Management strategy and lead its implementation within the product scope. Prioritize data products and features, identify dependencies and interfaces, and maintain a clear focus on business outcomes and reuse.
• Define strategic priorities for the Group customer identifier, customer and account information, legal-entity and hierarchy models, matching and mapping, data quality, stewardship, source integration, and controlled publication, aligned with DHL Group business objectives, customer and consuming-product needs, regulatory requirements, data-management developments, and emerging technology trends.
• Identify future capability requirements and drive product evolution beyond current application boundaries, including agreed extensions into selected financial, risk, reporting, or related customer-information domains.

Stakeholder Leadership & Alignment

• Lead cross-divisional stakeholder engagement with business representatives, source-system owners, consuming products, data-management teams, engineering, architecture, security, privacy, legal, finance, and other functions to establish alignment on priorities, investment, adoption, data responsibilities, and strategic direction, supported by clear decision documents.
• Facilitate decisions across complex stakeholder networks where interests, priorities, source authority, quality expectations, contribution models, and funding responsibilities may differ, and influence customers, vendors, external partners, and engineering-team priorities.
• Act as trusted advisor to senior stakeholders regarding Group customer-data strategy, customer identification, master-data management, customer hierarchies, matching, data quality, governance, stewardship, interoperability, and controlled data publication.
• Act as the senior coordination point for the Customer Data & Interoperability pillar and represent the pillar in cross-divisional governance, investment, architecture, compliance, and strategic planning forums. Drive alignment across DHL divisions and functions regarding customer-data priorities, adoption, operating-model evolution, and long-term capability development.

Product Governance & Prioritization

• Own product and backlog prioritization and maintain transparent governance processes balancing business value, customer and user experience, consuming-product needs, data quality, ownership, lineage, privacy, information security, risk, compliance obligations, interoperability, operational requirements, and technical sustainability.
• Establish and maintain product governance, data-governance interfaces, decision forums, roadmap reviews, product standards, and critical implementation documentation so that agreed models, rules, interfaces, and processes are applied consistently.

Delivery Leadership

• Provide end-to-end product leadership and direction to the multidisciplinary Customer Data & Interoperability team through backlog ownership, requirements management, prioritization, and acceptance of delivered outcomes. Establish clear scope, timelines, dependencies, interfaces, and escalation paths.
• Translate business strategy and stakeholder requirements into actionable data products, epics, features, information models, quality and matching rules, source mappings, APIs, events, snapshots, and publication interfaces. Define functional and non-functional requirements, including performance, availability, auditability, lineage, and data protection.
• Ensure consistent delivery of value by monitoring milestones, data-product health and adoption, managing change control, assessing scope impacts, and developing contingency and mitigation plans.
• Act as escalation point for difficult product-development, data-ownership, quality, integration, and operational scenarios and drive issues and risks back to an acceptable status.

Security, Privacy, Compliance & Data Risk

• Own security, privacy, compliance, auditability, retention, permitted-use, data-access, and risk requirements relevant to the Group customer-data products, in cooperation with responsible specialist functions.
• Ensure adherence to DHL Group standards, regulatory obligations, audit requirements, data-sharing controls, and risk-management practices, including traceability of data and configuration changes and appropriate segregation of duties.
• Financial & Resource Management
• Accountable for development of investment proposals, funding recommendations, resource-allocation strategies, and long-term financial sustainability planning for the Customer Data & Interoperability pillar. Leads prioritization discussions regarding product investment, sourcing approaches, implementation capacity, and operational sustainability.
• Develop and defend business cases supporting product evolution, divisional adoption, implementation capacity, operating-model maturity, and long-term value creation across DHL Group.

Product Performance & Adoption

• Define success metrics, KPIs, and value-realization measures for customer-data coverage, quality, matching, hierarchy maintenance, publication reliability, reuse, consumer adoption, exception resolution, and business outcomes.
• Drive adoption of shared customer-data products and the governance, stewardship, and organizational-change activities required to achieve sustainable value across divisions and consuming products.
• Monitor performance, initiate corrective actions, identify opportunities to streamline, share best practices, and implement continuous-improvement actions.
• Assess the impact of customer-data capabilities on customer onboarding, customer identification, customer experience, interoperability, compliance obligations, and cross-divisional business outcomes. Initiate corrective actions where risks to adoption, data quality, customer experience, or operational effectiveness are identified.

Business-to-Technology Translation

• Maintain sufficient understanding of master-data management, customer and organization data models, hierarchies, matching and deduplication, data quality and lineage, integration patterns, APIs, events, snapshots, cloud data platforms, and schema and interface governance to articulate requirements, challenge implementation approaches, evaluate trade-offs, and identify design risks.
• Serve as an effective counterpart to data architects, engineers, governance specialists, security and privacy specialists, source-system owners, and consuming-product teams while maintaining accountability for product and business outcomes.

Your profile:

• The knowledge, stakeholder-management capability, strategic thinking, negotiation skills, data-domain understanding, and enterprise product leadership required for this role are typically acquired through substantial professional experience in data-product management, master-data management, digital transformation, platform leadership, business architecture, data governance, or related disciplines.
• Candidates capable of successfully performing the role will often have accumulated experience through multiple complex cross-functional assignments and leadership of strategically significant enterprise data or platform initiatives in large-scale organizations.

Education Level

• Master’s degree or equivalent relevant professional experience

Experience Level

• Typically, 10+ years of relevant experience, with demonstrated capability, impact, and expertise given greater weight than a specific number of years.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

If this is something you would like to do, don’t hesitate and start your application.