Senior Manager, HE Operations and Analytics Lead

Position Summary

Role and Responsibilities

This role is not eligible for immigration sponsorship

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

The Sr. Manager is a people manager, responsible for leading a team of 3 analysts and managing core processes that support the TV Product Marketing organization and is the focal point for all operational activities. Responsibilities include, but are not limited to, Market Sizing, Share Simulations, Scenario Planning, Reporting on Key Performance Indicators, P&L Analysis, etc. This position works closely with Sales, Product Marketing, Supply Chain and Finance, to advance corporate objectives.

Roles and Responsibilities:

• Create, maintain, and improve data models to size the US TV Market. Forecast Samsung’s overall market position across the key segments, leveraging internal and external data.

• Establish deep partnerships across multiple disciplines to ensure all relevant factors are accounted for to maintain the integrity of predictive models.

• Develop and maintain supply and cost simulation tools to maximize ROI and enable swift decision making on promotional activities and programs.

• Continuously identify risks to the business and develop scenario plans to ensure we are positioned to deploy mitigation strategies in a timely fashion, as needed.

• Lead the strategic deployment and adoption of AI services across the Home Entertainment division to drive operational efficiency and innovation. 

• Develop, standardize and deploy tools and processes that support the achievement of corporate objectives. Closely monitor key performance indicators to ensure executives and decisions-makers are in an informed position to maximize revenue, share, and profit.

• Facilitate the flow of information across internal partners. Collaborate closely with Product Managers to ensure key channel, market, and segment insights are gathered and leveraged across all processes.

• Communicate the weekly narrative for the U.S. TV business, synthesizing external data and internal data into market, forecast, risk, and growth briefings.

• Support the executive team in developing and coordinating internal and external presentation materials

• Manage near- and long-term initiatives leveraging project management principles.

• Facilitate close collaboration amongst Sales and Marketing on annual Market Development Fund plans and communicate relevant context to secure relevant approvals.

• Anticipate future business requirements; perpetually measure the pulse of the organization and their department objectives to ensure cohesion of strategic priorities.

• Lead, mentor, and develop a team of 3 analysts, aligning their deliverables with department objectives and supporting their career growth.

Skills and Qualifications

Minimum Qualifications:

• Bachelor's Degree with 8+ years of directly related experience is required.  Prior operational experience in technology, business development, and/or OEMs Sales and Marketing required.
• Demonstrated experience applying AI tools (Claude, ChatGPT, Gemini, etc...) for analytics and operations work, specifically, creating Python code leveraging AI for report automation.
• Must demonstrate proven track record of predictive data modeling.
• Must have strong analytical and problem-solving skills with ability to schedule, prioritize, and communicate actions and results as needed.
• Diplomatic approach to solving complex problems.
• Advanced user of Microsoft Excel, PowerPoint, and workflow automation programs (e.g., KNIME).
• Proficiency in business systems (SAP, Tableau, BI).
• Experience leveraging AI and LLMs to automate data pipelines, enhance predictive models, and streamline operational reporting preferred.
• Excellent written and oral communication skills; Experience developing presentations, and communicating with internal as well as the customer’s executive management team is a necessity.
• Must be able to work well under the pressure of timelines, and demonstrate a sense of urgency when driving for results.
• Strong teamwork, able to effectively participate and motivate others working within a team environment.   Also, have the ability to take the initiative to get a project done independently as needed.
• Track record of people management skills, including career path planning and delivering maximum output.

Preferred Qualifications: ​

• Bilingual in English and Korean highly preferred
• Prior experience with consumer electronic products preferred.

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.