Senior, Product Analytics

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior Product Analyst is a member of the Analytics Team which empowers macys.com with analytic insights to support planning, tactical execution, and optimizing the customer experience. They support Product Management, User Experience, & Technology teams with reporting and analysis, delivering crucial business intelligence. The analyst presents actionable insights to aid decision-makers and assists Macys.com’s A/B and multivariate testing programs. This involves designing and analyzing experiments in collaboration with internal clients like Marketing and Merchandising, as well as technology partners. The role requires multitasking through various project stages and delivering quality insights and recommendations regularly to drive business growth. Other duties as assigned.

What You Will Do

• Support Product Management, User Experience, & Technology teams in identifying opportunities to enhance site functionality and increase site monetization.

• Develop measurement plans and Key Performance Indicators (KPIs) to assess the success of new enhancements and experiments on the site.

• Collaborate with Marketing and Customer Insights to provide a customer-centric perspective to web and mobile app project analysis and insights.

• Design experiments, validate test data, conduct analysis, and report results to measure the impact of functionality enhancements on site metrics such as traffic and conversion.

• Communicate test results, insights, and actionable recommendations effectively.

• Provide retrospective analysis on projects, collaborate with Product Management and Finance to provide metrics input, and assist in quantifying sales drivers from technology enhancements.

• Collaborate with Marketing Systems to identify reporting requirements for new site functionality and assist in creating specifications for technology teams to implement correct analytics code.

• Utilize analytics tools to address business inquiries and present findings to key decision-makers.

• Produce ad hoc analysis as requested by internal customer teams.

• Develop and publish reports and dashboards for internal customers.

• Demonstrate full understanding and application of digital analytics tools to achieve business objectives.

• Partner with technology teams to utilize in-house and third-party analytic tools effectively.

• Assist in managing and documenting web analytics projects.

• Support and train internal users on digital analytics tools.

• Stay updated on trends and best practices in digital analytics and e-commerce.

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Web Analytics Expertise: Proficiency in web analytics tools, preferably Adobe Analytics.

Data Manipulation & SQL: Strong experience in SQL and data processing; familiarity with Tableau or other visualization platforms is a plus.

Framework Development: Ability to create analysis frameworks to uncover insights and guide strategic decision-making.

Creative & Strategic Thinking: Capability to think critically, strategically, and technically when approaching problem-solving and optimization.

Data-Driven Storytelling: Ability to translate complex data into compelling, actionable insights for diverse stakeholders.

Technical Communication: Effectively shares technical information and explains complex issues and solutions at all levels of the business.

Influence & Collaboration: Strong interpersonal skills to work cross-functionally and represent the Digital Analytics function in key stakeholder meetings.

Project Management: Skilled at managing multiple projects simultaneously, prioritizing objectives, and communicating timelines effectively.

Ownership & Initiative: A proactive mindset with the ability and desire to take ownership of products and projects.

Technical Proficiency: Proficiency in MS Office programs and familiarity with industry-standard analytics and visualization tools.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 4-6 years of direct experience. 
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.