Senior Sales Operations Manager, BI & Tools

Define business requirements and solution design - Gather, clarify, and document complex reporting needs with stakeholders across Sales, Finance, Engineering, and Operations. Translate ambiguous business questions into clear requirements, data model expectations, dashboard designs, and implementation-ready specifications across pipeline, consumption, usage, forecast, customer planning, and territory planning scenarios. Modernize tools and AI-enabled processes - Identify and lead opportunities to embed AI, Copilot, automation, and advanced analytics into sales operations workflows, reporting, planning, and issue-resolution processes. Champion solutions that reduce manual effort, improve decision quality, sharpen productivity, and shift recurring work toward scalable, exception-based operations. Intake, prioritization and execution management - Own intake, triage, prioritization, and routing of BI issues, reporting gaps, enhancements, access concerns, and data-quality questions. Drive resolution across the reporting ecosystem and build interim proof-of-concepts or lightweight business solutions when practical bridges are needed before longer-term platform delivery. Maintain visibility and action to the portfolio of business needs - Design Service Level Agreements (SLAs), tracking and communication rhythms that ensure Americas needs are front and center for Engineering teams and being delivered in reasonable timeframes. Drive program execution and field adoption - Manage a portfolio of reporting and tooling initiatives across business operations, transformation, and field enablement. Create structured operating rhythms to track progress, surface risks, support change management, and ensure sellers and leaders can act on the insights provided—not just consume reports. Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field OR equivalent experience. 2+ years of experience working with business intelligence software, tools OR equivalent experience. Master's Degree in Business Administration, Organizational Design, or related field OR Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field.