Gurugram, HR, India
Actively hiring, first seen by us 1 day agoWork setup in the employer’s posting: HybridFrom the employer’s posting
Employment type in the employer’s posting: Full timeFrom the employer’s posting
Analyze merchant performance, spend and engagement to spot decline and retention risk
Support building deterministic and predictive merchant triggers
Move analytical pilots into governed, production-ready capabilities on platforms like TargetIQ
Turn complex data into clear findings and treatment recommendations for partners
Automate and standardise recurring analytics processes
Analyze merchant performance, spend, engagement, coverage, and behavioral trends to identify early indicators of decline, retention risk, and growth opportunities
Support the development and scaling of merchant trigger capabilities, including deterministic and predictive triggers
Help translate analytical pilots and proof-of-concepts into governed, production-ready capabilities through enterprise platforms such as TargetIQ
Translate complex data into clear, concise findings, treatment recommendations, and business actions that can be understood and acted upon by partners
Support automation and standardisation of recurring analytics processes
2-4 years of relevant experience in analytical domain.
Ability to drive insights from data, manage multiple projects and drive results in a fast-paced environment.
Experience in dispute analytics, risk operations, or merchant business preferred.
Experience in Machine Learning/ Cloud / Gen AI is a plus.
Actively hiringFirst seen by us 1 day ago, still listed, and not a repost of an earlier posting.
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
Day 1
Early. Similar jobs usually come down between day 5 and day 43.
At American Express, jobs usually come down by about day 8.
From 13,896 similar postings that came down, and 293 of American Express’s. Coming down is not always a hire.
19 open jobs
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- Excellent business writing and presentation skills with the ability to communicate effectively, build relationships and influence at all levels. - Technical Skills: Familiarity with Google Big Query, SQL, Python, Lumi, PySpark and Tableau. - Experience in dispute analytics, risk operations, or merchant business preferred.
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We file this job under Analyst, by the work the posting describes.
Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.
Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.
Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Our Team
The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.
The U.S. Merchant Marketing, Global Marketing Execution & Analytics (UMGEA) team is responsible for leveraging marketing and analytics capabilities to drive sustainable growth through customer, partner, and product insights that inform the merchant value proposition, channel strategy, and investment optimization, while leveraging the full range of enterprise assets and partnerships for GMNS customers and ensuring we remain compliant as a network.
The GMNS Analytics team within UMGEA is responsible for partnering with global markets to drive profitable growth, accelerating acceptance and amplifying the value of Amex acceptance to Merchants, bank partners and Card Members at scale. We offer powerful data and actionable insights to attract new businesses to engage with Amex, help existing businesses improve performance and capitalize on new opportunities.
Description:
The UMGEA – Global Analytics team is seeking a Sr Analyst for the Field Analytics team. The Analyst will support the build and rollout of scalable merchant intelligence capabilities that help identify actionable opportunities, enable retention and growth initiatives, and inform Client Management and Marketing treatments across GMNS.
This role will support work across merchant triggers, retention analytics, trigger arbitration, treatment playbooks, and predictive insights. The Sr Analyst will help translate analytical opportunities into clear business actions, supporting the transition of insights and pilots into governed, production-ready capabilities through platforms. The role requires strong analytical problem-solving, attention to detail, execution discipline, and the ability to turn complex data into practical recommendations that can be activated by field, Client Management, and Marketing partners.
Responsibilities:
Qualifications:
Academic Background:
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Gurugram, HR, India
You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Our Team
No clear work-authorization passage found. Eligibility is unconfirmed.