Wait, What Do You Do?

Purpose & Overall Relevance for the Organisation The GPO teams in GBS are responsible for driving the functional design of services and standard solutions, and supporting their implementation. They will also upskill, train and develop the continuous improvement capability of GBS overall, as well as in market and functional teams. They will be concerned with ensuring quality, compliance and productivity of the services and processes provided by GBS, managing continuous improvement initiatives and shaping the digital solution agenda. The Finance Primary Data Senior Manager will be allocated responsibility for a sub-process. You will be responsible for managing the relationship with key customers of that sub-process, understanding customer needs and requirements to be able to input into the customer board, formulate the solution and service strategy, define KPIs for the service, specify the solution and system requirements, and manage and prioritise demand for the service. You will also be responsible for identifying and initiating quality and continuous improvement activity for the sub-process. As well as the governance of the sub-process, defining process, approvals and rules for operations. Key Responsibilities <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Define the process/service strategy for a specific process or sub-process</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Lead the end-to-end process/service design, documentations and build for a specific process or sub-process</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Manage the relationship with key syakeholders of relevant process or sub-process, understanding their needs and requirements but also the consistent of the existing process and model, along with legal and accounting rules</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Manage and prioritise demand for the solution</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Build and lead the implementation of the solution and service strategy for the sub-process, in line with the overall solution roadmap</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Create and drive agreement on KPIs/SLAs for the service (with both the customer and the operations organization)</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Contribute to build the solution and system requirements implementation by tech teams</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ensure compliance of sub-process solution against the overall solution governance framework</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes or jobs into the "business as usual" environment</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to going live</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Monitors and reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ensures the overall governance, creation and maintenance of finance Primary Data (Cost Objects such as cost centers, profit centers and internal orders; Chart of Accounts)</li> </ul> Key Relationships <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Customers of sub-process (business teams in corporate and the markets)</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">GBS Cross Functional Standards team</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Tech teams</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">S4 project teams</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">GBS operation teams</li> </ul> Knowledge, Skills and Abilities <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Good understanding of a Global Business Services end-to-end process</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Strong experience in process design and mapping, ideally within Shared Services</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Familiarity with project management and lean six sigma approaches, tools and phases of project lifecycle</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Knowledge of R2R related technological solutions and digital transformation</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Experience in meeting planning and facilitation of workshops in a global working environment</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Experience in stakeholder managements, negotiation skills and story telling</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Experience of coordinating solution governance (incl. build of enterprise model, functional advice for process content), data for the end-to-end solution and prioritising demand</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Vision and capability to define guidelines for solution build and delivery</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Experience in designing for and improving process quality, process review and compliance</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ability to provide a clear framework for performance to direct reports/project team</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ability to coach, guide and manage a team</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Proactive (engaging & impact-oriented) mindset, ability to think end-to-end with a global mindset</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ability to be self-directed while working under tight deadlines</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ability to work in a fast paced environment with different international cultures</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Strong analytical skills</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Ability to travel, domestic or international, as required</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Fluent English (verbal and written)</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Strong MS-Office skills (Word, Excel, PowerPoint) and experience in SAP</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Experience to manage small operation teams</li> </ul> Requisite Education and Experience / Minimum Qualifications <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Four-year college or university degree with focus on Business Administration, or related areas, or equivalent combination of education and experience</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Minimum of 8+ years of progressive work experience in process management/ process improvement, managing small operation teams</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Experience in working in finance processes and accounting knowledge</li> </ul>

Sr Manager Finance Primary Data (Porto, 13, PT)