Staff Business Data Analyst – Network Headcount/Resource Planning (Consumer Group)

Responsibilities

• Define and own optimized headcount, hiring, and capacity planning frameworks at the IG level, balancing service levels, employee experience, and cost outcomes across Consumer Group (TurboTax / TurboTax Live) tax operations - and provide thought partnership to Director+ business leaders on how best to harness available data in support of critical planning needs
• Lead capacity risk identification and mitigation across multiple concurrent initiatives, proactively surfacing roadblocks, managing cross-functional dependencies, and driving stakeholders toward resolution
• Develop KPI frameworks and success criteria that set the planning standard, contributing toward VP-level goals; define and standardize metrics, reporting, and decision-making infrastructure across the organization
• Partner with and influence internal technology teams to implement new planning tools, data enhancements, and automation capabilities - with a scale mindset toward solutions others can adopt
• Lead operational impact assessments for consumer tax product, skill, and channel launches; integrate new initiatives into long-term capacity plans and present findings to senior stakeholders for sign-off
• Build and maintain E2E resource and delivery plans in collaboration with cross-functional teams across Demand Planning, Topology, Service Delivery, Partner Management, Talent Acquisition, and Finance; align on staffing strategies grounded in historical trend analysis and forward-looking demand forecasts
• Operate AI/GenAI and BI tools to solve for initiative-level planning outcomes
• Lead process and reporting standardization efforts; identify and document the E2E vision for scaling solutions with a clear view of tradeoffs
• Mentor junior analysts on technical execution, storytelling, and stakeholder influence - actively contributing to team growth and analytical capability

Qualifications

• 5+ years of experience in capacity planning, workforce management, or labor modeling, with demonstrated ownership of complex, multi-stakeholder initiatives
• 3+ years of program or project management experience, including leading cross-functional delivery in ambiguous environments
• Advanced proficiency with Excel and SQL; working knowledge of big data tools (e.g., Redshift, Spark) and BI platforms (e.g., Tableau, Qlik)
• Demonstrated ability to define KPI frameworks, model complex capacity scenarios, and translate findings into clear recommendations for Director+ and senior leaders
• Strong storytelling and communication skills with proven ability to drive alignment and influence decisions across competing priorities and stakeholder groups
• Track record of building scalable analytical frameworks, tools, or processes adopted beyond the immediate team
• Experience mentoring or developing junior analysts preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.