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Staff Customer Journey Analytics & AI Lead

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Work setting
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Employment
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What you’ll work on

Full posting
  • Lead strategy, roadmap and delivery of enterprise journey analytics on Adobe CJA, Analytics and AEP

  • Define journey measurement frameworks covering stages, KPIs, attribution and reporting standards

  • Build and enhance Analysis Workspace dashboards, reports and cohort analyses

  • Define and prioritize AI use cases such as anomaly detection, segmentation and propensity analysis

  • Monitor data quality and troubleshoot issues across the collection-to-reporting pipeline

From the employer’s posting
Lead the strategy, roadmap and delivery of enterprise customer journey analytics capabilities using Adobe CJA, Adobe Analytics and AEP.
Define customer and account journey measurement frameworks, including journey stages, KPIs, dimensions, attribution approaches and reporting standards.
Build and enhance Analysis Workspace projects, dashboards, journey visualizations, cohort analyses and reports that support business decisions.
Define and prioritize AI and advanced analytics use cases, including journey anomaly detection, segmentation, propensity analysis, campaign optimization and conversational access to insights.
Monitor data quality and troubleshoot issues across the collection-to-reporting pipeline, coordinating resolution with platform, engineering and delivery teams.

What you’ll bring

All qualifications

Core experience

  • Bachelor’s or Master’s degree in Analytics, Data Science, Computer Science, Engineering or a related field.
  • 10+ years of experience in digital, customer or marketing analytics, including leadership of enterprise analytics initiatives.
  • Hands-on experience with Adobe Customer Journey Analytics and Adobe Analytics, including Analysis Workspace, measurement configuration and reporting.
  • Knowledge of Adobe Experience Platform, including datasets, XDM schemas, event data and identity.
  • Experience defining analytics strategies, measurement frameworks, KPIs and product roadmaps.
  • Proficiency in SQL and experience analyzing data across digital, marketing, CRM and other commercial systems.

Preferred experience

  • Strong understanding of digital data collection, event instrumentation, data layers and tag management; Adobe Web SDK experience preferred.
Qualification wording
Bachelor’s or Master’s degree in Analytics, Data Science, Computer Science, Engineering or a related field.
10+ years of experience in digital, customer or marketing analytics, including leadership of enterprise analytics initiatives.
Hands-on experience with Adobe Customer Journey Analytics and Adobe Analytics, including Analysis Workspace, measurement configuration and reporting.
Knowledge of Adobe Experience Platform, including datasets, XDM schemas, event data and identity.
Experience defining analytics strategies, measurement frameworks, KPIs and product roadmaps.
Proficiency in SQL and experience analyzing data across digital, marketing, CRM and other commercial systems.
Strong understanding of digital data collection, event instrumentation, data layers and tag management; Adobe Web SDK experience preferred.
Education & alternatives
Qualifications - Bachelor’s or Master’s degree in Analytics, Data Science, Computer Science, Engineering or a related field. - 10+ years of experience in digital, customer or marketing analytics, including leadership of enterprise analytics initiatives.
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Posting record

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Actively hiringFirst seen by us 4 days ago, still listed, and not a repost of an earlier posting.

Status in our records
Live
First seen by us
Nov 9, 20264 days ago
Recorded sightings
5
Last seen by us
Nov 13, 2026

These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.

How this job compares

Time since we first saw it

Day 4

Early. Similar jobs usually come down between day 5 and day 43.

At GE Healthcare, jobs usually come down by about day 35.

From 14,545 similar postings that came down, and 49 of GE Healthcare’s. Coming down is not always a hire.

GE Healthcare is hiring

11 open jobs

Open jobs by the week we first saw them, last 12 weeks.

  • Analyst hiring is picking up
  • Takes jobs down at a usual pace
Hiring record

See how this role fits your experience

Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.

  • Python
  • SQL
  • Power BI
Where the posting names them
- Strong leadership and communication skills, with the ability to collaborate across business, data and technology teams and explain insights to non-technical audiences. - Preferred: Experience with B2B journey analytics, Adobe Real-Time CDP or Journey Optimizer, Query Service, Data Distiller, Python, Power BI, or a regulated industry such as healthcare. Inclusion and Diversity
- Collaborate with identity and master data management teams to improve the connection of digital interactions, contacts and accounts across channels. - Use SQL, Adobe Query Service and other analytical tools to investigate data, validate transformations and answer complex business questions. - Monitor data quality and troubleshoot issues across the collection-to-reporting pipeline, coordinating resolution with platform, engineering and delivery teams.
- Strong understanding of digital data collection, event instrumentation, data layers and tag management; Adobe Web SDK experience preferred. - Proficiency in SQL and experience analyzing data across digital, marketing, CRM and other commercial systems. - Understanding of customer and account identity resolution, including online and offline interactions.

Your next step

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About GE Healthcare

People
About 54,000 in 2025, up 2% from the year before.Annual report (SEC Form 10-K)
Company
Listed as GEHC.

Demand for Analyst roles

New Analyst postings at the employers we follow are up 23% over the last 6 weeks compared with the 6 before.

Weekly new Analyst postings at the same employers, from the week of August 17 to the week of November 2. The fewest in a week was 993, the most 1,515, and the latest week had 1,515.
August 17Last week

Each bar is one week of new postings. The darkest bars are the last 6 weeks.

Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.

About the role

We file this job under Analyst, by the work the posting describes.

Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.

Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.

Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.

Job description

View original posting ↗

Job Description SummaryAs the Staff Customer Journey Analytics & AI Lead, you will serve as the lead for our enterprise customer journey analytics capabilities, focused on Adobe Customer Journey Analytics (CJA), Adobe Analytics and Adobe Experience Platform (AEP). You will own the vision, roadmap, delivery, governance and adoption of these capabilities, combining strategic thinking with hands-on technical expertise.
In this role, you will connect digital, marketing, sales and service data to help GE HealthCare understand customer and account engagement, measure campaign effectiveness and improve commercial outcomes. You will also identify and enable AI-driven analytics capabilities that make insights more accessible and actionable. You will play a pivotal role in shaping how GE HealthCare understands and measures customer journeys across channels and touchpoints. You will work across Marketing, Digital, Commercial, Data Engineering and Technology teams to translate business needs into measurement frameworks, trusted analytics capabilities and actionable insights.

Job Description

Roles and Responsibilities

  • Lead the strategy, roadmap and delivery of enterprise customer journey analytics capabilities using Adobe CJA, Adobe Analytics and AEP.
  • Partner with Marketing, Digital, Commercial and Technology stakeholders to translate business priorities into use cases, measurement requirements and analytics solutions.
  • Define customer and account journey measurement frameworks, including journey stages, KPIs, dimensions, attribution approaches and reporting standards.
  • Configure and maintain CJA connections, data views, derived fields, calculated metrics, filters and attribution settings.
  • Build and enhance Analysis Workspace projects, dashboards, journey visualizations, cohort analyses and reports that support business decisions.
  • Guide the collection and integration of digital, campaign, CRM, sales, service and other relevant data to enable cross-channel customer and account journey analysis.
  • Partner with implementation teams to define and validate event tracking, data layers, Adobe Experience Platform Web SDK, tags and instrumentation standards.
  • Work with data engineering and AEP teams to define and validate Experience Data Model (XDM) schemas, datasets, event structures and data ingestion requirements.
  • Collaborate with identity and master data management teams to improve the connection of digital interactions, contacts and accounts across channels.
  • Use SQL, Adobe Query Service and other analytical tools to investigate data, validate transformations and answer complex business questions.
  • Monitor data quality and troubleshoot issues across the collection-to-reporting pipeline, coordinating resolution with platform, engineering and delivery teams.
  • Define and prioritize AI and advanced analytics use cases, including journey anomaly detection, segmentation, propensity analysis, campaign optimization and conversational access to insights.
  • Evaluate and enable relevant Adobe AI capabilities and enterprise AI tools, partnering with data science, engineering and AI teams to develop, validate and operationalize use cases.
  • Translate analytics and AI-generated insights into recommendations that improve customer experience, marketing effectiveness and commercial decision-making.
  • Establish governance for data quality, metric definitions, documentation, access, privacy and responsible use of AI.
  • Drive platform adoption through training, documentation, stakeholder engagement and self-service analytics enablement.
  • Guide delivery partners and mentor analysts and team members on Adobe platforms and customer journey analytics practices.
  • Communicate roadmap progress, business value, risks and recommendations to senior stakeholders.

Qualifications

  • Bachelor’s or Master’s degree in Analytics, Data Science, Computer Science, Engineering or a related field.
  • 10+ years of experience in digital, customer or marketing analytics, including leadership of enterprise analytics initiatives.
  • Hands-on experience with Adobe Customer Journey Analytics and Adobe Analytics, including Analysis Workspace, measurement configuration and reporting.
  • Knowledge of Adobe Experience Platform, including datasets, XDM schemas, event data and identity.
  • Experience defining analytics strategies, measurement frameworks, KPIs and product roadmaps.
  • Strong understanding of digital data collection, event instrumentation, data layers and tag management; Adobe Web SDK experience preferred.
  • Proficiency in SQL and experience analyzing data across digital, marketing, CRM and other commercial systems.
  • Understanding of customer and account identity resolution, including online and offline interactions.
  • Experience assessing or delivering AI and advanced analytics use cases, with an understanding of privacy, consent, access controls and responsible AI.
  • Strong leadership and communication skills, with the ability to collaborate across business, data and technology teams and explain insights to non-technical audiences.
  • Preferred: Experience with B2B journey analytics, Adobe Real-Time CDP or Journey Optimizer, Query Service, Data Distiller, Python, Power BI, or a regulated industry such as healthcare.



Inclusion and Diversity


GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.


Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

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Bengaluru, Karnātaka, India

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