San Mateo, United States
Open 4 months, first seen by us 128 days agoPlease note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $211,000 - $261,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level.Read the full posting
Additional Information Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $211,000 - $261,000. This role is also eligible for a target bonus.Read the full posting
Employment type in the employer’s posting: Full-timeFrom the employer’s posting
Lead implementation of agent runtime orchestration services
Own development of APIs and SDKs for building agent workflows
Build stateful dialog and memory services for multi-turn agents
Implement and maintain RAG pipelines and vector database integrations
Provide code reviews and technical guidance to junior backend engineers
Act as the lead engineer for agent runtime orchestration services
Own the development of robust APIs and SDKs that enable internal and external teams to build and deploy agent workflows
Build and optimize stateful dialog management and memory services for multi-turn, context-aware agents
Implement and maintain RAG pipelines and integrations with vector databases
Provide technical guidance and code reviews for more junior backend engineers on the team
6+ years of backend engineering experience
1-2+ years of hands-on experience in AI/ML platform development
Experience with AI-driven planning systems or dialog state tracking
Experience working in a high-growth SaaS or startup environment
Open 4 monthsWe first saw this posting 128 days ago and it is still up. Roles open this long are often slow to fill or kept open to collect applications.
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
Day 128
Up longer than most. Similar jobs usually come down between day 4 and day 77.
Well past Freshworks’s usual: its jobs come down by about day 24.
From 51 similar postings that came down, and 26 of Freshworks’s. Coming down is not always a hire.
4 open jobs
Open jobs by the week we first saw them, last 12 weeks.
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- 1-2+ years of hands-on experience in AI/ML platform development - Expert Proficiency: Strong programming skills in Java and Python - Framework Expertise: Hands-on experience with LangChain, LangGraph, or LangSmith
- Distributed Systems: Deep understanding of event-driven architectures, microservices, and Kubernetes - Cloud & Data: Solid experience with AWS, Terraform, and a mix of relational (PostgreSQL) and Vector databases - Orchestration: Practical experience with workflow engines like Temporal or Airflow and messaging systems like Kafka
- Cloud & Data: Solid experience with AWS, Terraform, and a mix of relational (PostgreSQL) and Vector databases - Orchestration: Practical experience with workflow engines like Temporal or Airflow and messaging systems like Kafka Preferred Qualifications:
- Framework Expertise: Hands-on experience with LangChain, LangGraph, or LangSmith - Distributed Systems: Deep understanding of event-driven architectures, microservices, and Kubernetes - Cloud & Data: Solid experience with AWS, Terraform, and a mix of relational (PostgreSQL) and Vector databases
- Microservices Leadership: Execute the transition to cloud-native, event-driven backend services using microservices or service mesh architectures - Workflow Design: Build and manage task scheduling and long-running operations using tools like Temporal or Airflow - Performance Optimization: Optimize LLM orchestration for performance and cost through caching, batching, and token monitoring
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Yes. We’ve followed 2 other Staff Engineer - Machine Learning jobs there since September 2026. One came down after 15 days. One is still up.
New AI Engineer postings at the employers we follow are up 134% over the last 6 weeks compared with the 6 before.
Each bar is one week of new postings. The darkest bars are the last 6 weeks.
Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.
We file this job under AI Engineer, by the work the posting describes.
AI engineers build products on top of AI models that already exist, most often large language models: they connect a model to a company's data and tools and ship the assistants, agents and search features people use.
Postings ask for strong Python or TypeScript, experience with model APIs, retrieval and agent frameworks, and ways to test whether the model's answers are good enough.
An ML engineer trains and serves models; an AI engineer usually starts from a model someone else trained and builds the product around it, though titles often mix the two.
We are seeking a Machine Learning Staff Engineer to lead the development of core backend services powering our Agentic AI Platform. In this role, you will be the primary technical driver for building reasoning-driven agents, multi-agent orchestration, and outcome-based workflows.
You will collaborate with the Principal AI Architect to bridge the gap between high-level design and scalable implementation. You will own the development of high-performance APIs and orchestration runtimes, integrating frameworks like LangChain, LangGraph, and LangSmith. This role is highly hands-on and requires a technical leader who can navigate a fast-paced environment while maintaining high engineering standards.
Key Responsibilities
Platform Backend Development
System Architecture & Execution
Integrations & Data Services
Security & Reliability
Required Qualifications:
Preferred Qualifications:
Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.
The annual base salary range for this position is $211,000 - $261,000. This role is also eligible for a target bonus.
Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level.
Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Selected passages from the saved posting. Check the full description for conditions and exceptions.
Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $211,000 - $261,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level.
San Mateo, United States
Additional Information Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $211,000 - $261,000. This role is also eligible for a target bonus.
No clear work-authorization passage found. Eligibility is unconfirmed.