Support Manager

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We are looking for a detail-oriented and technically proficient Production Support (with 4 to 6 years of experience in data focused role) to drive the end-to-end sourcing of data from upstream source systems into our Enterprise Data Lake. The role sits at the intersection of business and technology — you will work closely with source system owners, data engineers, and data consumers to understand, document, and translate source data structures into the data lake's target model.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Specialist , Data Engineering, to work in SRE teams, working with delivery teams, Consumers and ensure all the activities are completed as SLA</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Configure, develop, and deliver data ingestion scripts for loading data into T1 data layer</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Work on SRE to support various Stake holders and consumers</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Work on SRE to monitor batches and work on DQ issues</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Facilitate testing and implement bug fixes and support the product and data systems</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Identify opportunities for optimization and execute</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Work with cross functional teams effectively).</span></p> <p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strategy</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Strong Knowledge in Data Sourcing into Data Lake.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Work experience &amp; Good Knowledge on Hadoop Eco Systems, Hive, Spark,  and Scala.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Knowledge on Data Warehousing</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Strong knowledge on Complex SQL query. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Experience in working in an AGILE delivery model.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Good analytical &amp; communication skills to understand requirements / data ingestion framework and to articulate solutions/feedbacks.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Able to work independently.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Problem solving skills and Lateral thinking </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Adaptive to the aggressive timelines in delivery.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Business</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Good knowledge of Banking industry</span></p> <p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Processes</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Strong in Debugging and analysing the fixing the issue </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Able to work in SRE teams, Working with delivery teams , Consumers and ensure all the activities are completed as SLA </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Analysis on the incidents/Jira and add closing as per the SLA </span></p> <p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Regulatory &amp; Business Conduct</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p> <p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Key stakeholders</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Source System Owners &amp; Application SMEs</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Data Engineers</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Data Governance Teams</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills and Experience</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Hadoop ecosystem – Hbase, Hive, Spark</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Unix shell scripting</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Control M, AIRFLOW</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Micro Soft Azure, Cloud</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Action Oriented</div><div>Collaborates</div><div>Customer Focus</div><div>Gives Clarity &amp; Guidance</div><div>Manages Ambiguity</div><div>Develops Talent</div><div>Drives Vision &amp; Purpose</div><div>Nimble Learning</div><div>Decision Quality</div><div>Courage</div><div>Instills Trust</div><div>Strategic Mindset</div><div>Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Standard Chartered</b></H2> </div><div><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p> <p>Together we:</p> <ul> <li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2> </div><div><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Recruitment Assessments</b></H2> </div><div><p>Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.</p> <p>Visit our careers website <a href="https://www.sc.com/en/global-careers/" rel="noopener" target="_blank">www.sc.com/careers</a></p></div></div></div>