Technical Product Manager – Lilly USA Data Analytics & AI

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. 

Job Description
Technical Product Manager – Lilly USA Data Analytics & AI (DA&AI)

At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have or obtain work authorization in the country where the position is to be considered. When applying internally, your current supervisor will receive notification that you have applied. We encourage employees to discuss the opportunity with their supervisor before applying.

Path/Level

P3

Job Title

Technical Product Manager, Lilly USA Tech@Lilly – DA&AI

Job Function

Information Technology

Location

India – Bangalore

Reports to

Director, CTI Commercial India, Tech@Lilly

Note: Roles are posted at the lowest level of a band. Employees hired into banded positions transfer at their current level, despite the level indicated in the posting.

Role Overview

The Technical Product Manager (TPM) owns the product vision, roadmap, prioritization and value realization for Lilly USA Commercial Sales data and analytics products. The role translates the needs of Sales Operations, field leadership and commercial teams into trusted, reusable data products and analytical capabilities that improve field effectiveness, customer engagement and business decision-making.

This individual-contributor role combines strong Commercial Sales stakeholder partnership with formal product management accountability. It moves beyond demand intake and status coordination to owning product outcomes, roadmap decisions, prioritization, adoption and measurable business value.

The TPM owns the Sales vertical product direction and business outcomes while partnering with platform Product Owners, Data Architects, Business Analysts, Scrum Masters, engineering, quality and compliance teams that retain accountability for their respective platform, architecture and delivery responsibilities.

Key Responsibilities

Product vision, strategy and roadmap

·       Define and communicate a multi-quarter data-product vision and roadmap for Commercial Sales, aligned with Commercial Unit priorities and the broader Data & AI strategy.

·       Translate business problems such as field effectiveness, targeting and customer engagement into validated product opportunities, data requirements and measurable outcomes.

·       Prioritize the roadmap and backlog using business value, urgency, strategic alignment, effort, risk, compliance, capacity and dependency trade-offs; make and defend scope decisions with leadership.

·       Maintain a transparent roadmap, release outlook and product lifecycle plan, clearly communicating changes in priorities, capacity, funding or dependencies.

·       Align the Sales roadmap with reusable enterprise capabilities, platform roadmaps and relevant AI innovation initiatives before approving vertical-specific development.

Product discovery and data-product definition

·       Lead structured discovery with field users, Sales Operations, reporting teams to understand decisions, workflows, unmet needs and pain points before defining solutions.

·       Validate problems and proposed product concepts through interviews, workflow observation, prototypes, data analysis, usability testing and field feedback.

·       Define the business contract for each Sales data product, including intended consumers, decision use cases, product grain, key identifiers, business definitions, source systems, refresh expectations, quality thresholds, access requirements and service expectations, in partnership with the Business Analyst and Data Architect.

·       Maintain a clear product catalogue covering product purpose, business owner, product owner, consumers, lifecycle status, dependencies, service expectations and adoption measures.

End-to-end product delivery and acceptance

·       Own product outcomes from validated opportunity through production adoption, including scope, prioritization, release decisions, enablement and post-launch value tracking.

·       Own product priorities, backlog ordering and timely scope decisions; partner with the Business Analyst to translate outcomes into epics, features, user stories, data requirements and acceptance criteria.

·       Partner with the Scrum Master so planning refinement, reviews and delivery ceremonies support product priorities and timely decisions.

·       Work with data engineers, analysts, ML engineers, quality teams and architects to resolve product questions and make informed value, usability, risk and sequencing trade-offs.

·       Establish business acceptance criteria, coordinate UAT with authorized Sales stakeholders and secure business sign-off before release.

·       Ensure critical Sales measures are reconciled across source systems, data products and consuming reports before production adoption.

·       Coordinate product acceptance and operational handover to downstream analytics and reporting teams, including documentation, access, support ownership and known limitations.

·       Track delivery and product health, proactively surfacing risks, dependencies, quality concerns, cost considerations and mitigation decisions.

Stakeholder, portfolio and operating-model leadership

·       Act as the single point of accountability and voice of the product for Commercial business partners, Sales Operations, field leadership and technology stakeholders.

·       Lead regular Sales product reviews covering roadmap, value realized, adoption, product health, dependencies, risks and decisions required.

·       Lead quarterly demand, capacity and sequencing discussions for the Sales data-product portfolio, balancing business value, urgency, strategic alignment, risk, technical dependencies and available delivery capacity.

·       Assess existing enterprise data products, approved patterns and reusable platform capabilities before starting new development.

·       Contribute to maintaining the Sales DA&AI operating model, decision rights and RACI, recommending updates when product, platform or delivery accountabilities change.

·       Provide concise executive updates and evidence-based investment recommendations, including the consequences of funding, capacity and sequencing decisions.

Data, AI and regulated-environment stewardship

·       Champion and apply architecture, data-governance, privacy, security, quality and compliance standards established by the accountable enterprise teams.

·       Promote trusted business definitions, data quality, lineage, appropriate access and a consistent source of truth for Sales and Commercial measures.

·       Identify and validate Sales problems that may benefit from analytics, machine learning, generative AI or agentic capabilities.

·       Partner with Business Analysts and engineering teams to assess feasibility, data readiness, responsible-AI considerations and measurable business value.

·       Support the transition of successful proofs of concept into governed, supportable and adoptable Sales products.

Value realization, adoption and lifecycle management

·       Define success measures before investment and track outcomes after release, using appropriate business, product, data-quality, adoption and delivery measures.

·       Drive change management, training, communications and field enablement so intended users adopt and benefit from the products.

·       Continuously improve products through evidence-based releases, address low adoption or quality concerns and retire low-value or duplicative capabilities.

Role Accountability and Decision Rights

The TPM is accountable for why the product is needed, whom it serves, what outcomes it must deliver, what is prioritized and whether value is realized. The TPM partners with the Business Analyst on detailed requirements, the Scrum Master on delivery ceremonies, the Data Architect on architecture and governance standards, engineering and quality teams on implementation and validation, and platform Product Owners on reusable capabilities and technical roadmaps.

Qualifications and Skills

Required

·       Relevant experience in technology, data, analytics or digital product delivery, including substantial experience owning data, analytics or AI products in complex enterprise environments.

·       Proven record of owning product discovery, vision, roadmap, prioritization, delivery, adoption and lifecycle management in an Agile environment such as Scrum or SAFe.

·       Experience working with Commercial Sales, Sales Operations, CRM, field-force or customer-engagement data and platforms such as Salesforce, Veeva or similar.

·       Strong data literacy, including the ability to interpret data models, SQL outputs, dashboards, business measures, quality indicators and analytical results.

·       Working knowledge of modern cloud data and analytics platforms, such as Databricks and AWS, including Lakehouse concepts, data pipelines, data modelling, semantic layers, business intelligence and ML/AI product lifecycles. The role is not expected to be a hands-on data engineer but must engage credibly with technical teams and make informed product trade-offs.

·       Experience with product discovery, outcome-based roadmaps, business acceptance, UAT, product adoption and measurable product KPIs.

·       Experience managing priorities, dependencies, capacity and sequencing across multiple business and delivery teams.

·       Working knowledge of Jira or Azure DevOps for product backlog and roadmap management.

·       Demonstrated understanding of data governance, privacy, security, quality, compliance and responsible AI in a regulated environment.

·       Excellent written and verbal communication, stakeholder management, negotiation and consulting skills, including the ability to influence senior leaders and global cross-time-zone teams without formal authority.

Preferred

·       Pharma, life sciences or healthcare Commercial experience across brand, sales operations, market access, marketing analytics or omnichannel engagement.

·       Experience with AI/ML or generative-AI product use cases such as next-best action, forecasting, recommendation or copilots for Sales users.

·       Experience handing data products over to downstream analytics, reporting or decision-support platforms.

·       Familiarity with tools and services such as Confluence, Databricks, AWS, Power BI, Tableau, Redshift or Amazon S3.

·       One of the Product, Agile certifications such as CSPO, SAFe POPM, PMP would be advantage.

Leadership Behaviors

·       Creates urgency and momentum while making thoughtful product trade-offs.

·       Influences without authority across multiple levels and functions.

·       Communicates clearly, listens actively and builds trusted stakeholder relationships.

·       Works constructively through ambiguity and keeps teams focused on outcomes and decisions.

·       Uses analytical and critical thinking to identify product, data and delivery gaps.

·       Balances customer advocacy with enterprise reuse, governance, quality and long-term product sustainability.

Internal Application Note

When applying internally for a position, your current supervisor receives notification that you have applied. We encourage employees to discuss the opportunity with their supervisor before applying.

Lilly does not discriminate based on age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly