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Warranty & Reporting Analyst - Product Technical Support

Pay
Pay not listed
Work setting
Hybrid — work setting source
Location Hybrid About Us
Travel & Work Arrangements/Requirements Hybrid. Key Competencies
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Employment
Not stated

What you’ll work on

Full posting
  • Develop warranty reports and channel metrics to support corrective action, monitor activity and identify potential abuse, negligence or process improvement opportunities.

  • Partner with Global Warranty, Quality, Technical, Engineering, Sales and Marketing teams to support consistent processes, reliability reviews and defect cost liability decisions.

From the employer’s posting
Use sound judgement to assess exceptional customer or site circumstances and recommend appropriate extensions or changes to published warranty parameters. Develop warranty reports and channel metrics to support corrective action, monitor activity and identify potential abuse, negligence or process improvement opportunities. Partner with Global Warranty, Quality, Technical, Engineering, Sales and Marketing teams to support consistent processes, reliability reviews and defect cost liability decisions.
Develop warranty reports and channel metrics to support corrective action, monitor activity and identify potential abuse, negligence or process improvement opportunities. Partner with Global Warranty, Quality, Technical, Engineering, Sales and Marketing teams to support consistent processes, reliability reviews and defect cost liability decisions. Coordinate warranty-system changes, user acceptance testing, database maintenance and third-party vendor support tickets, while supporting relevant aftermarket programmes such as SelectCARE.

What you’ll bring

All qualifications

Core experience

  • Demonstrated experience managing multiple priorities, meeting customer expectations and service-level agreements, and contributing to projects.
  • Ability to work independently and use initiative with minimal supervision
  • Ability to manage competing priorities and resolve issues under pressure

Preferred experience

  • Practical experience in warranty, quality and analysis; technical knowledge of industrial equipment or vehicles is desirable.
  • Strong proficiency in Microsoft Office; experience with Tavant Warranty Management System is preferred but not essential.
Qualification wording
Demonstrated experience managing multiple priorities, meeting customer expectations and service-level agreements, and contributing to projects.
Ability to work independently and use initiative with minimal supervision
Ability to manage competing priorities and resolve issues under pressure
Practical experience in warranty, quality and analysis; technical knowledge of industrial equipment or vehicles is desirable.
Strong proficiency in Microsoft Office; experience with Tavant Warranty Management System is preferred but not essential.

Benefits in the posting

Full benefits wording
  • 25 Days Holiday + Statutory Holidays (Option to purchase 5 days after probation period)
  • Employer Pension Contribution scheme
  • Cycle scheme (After probation period)
  • VHI Health Cover
  • Company Sick pay (After probation period)
  • Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.

From the employer’s posting.

About Gardner Denver

Ingersoll Rand is a Fortune 500 company with a passion for making lives better.

In the employer’s words · Read in context

Apply at Gardner Denver

Posting record

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Actively hiringFirst seen by us today, still listed, and not a repost of an earlier posting.

Status in our records
Live
First seen by us
Nov 9, 2026today
Recorded sightings
1

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How this job compares

Time since we first saw it

Day 0

Early. Similar jobs usually come down between day 5 and day 41.

At Gardner Denver, jobs usually come down by about day 50.

From 12,200 similar postings that came down, and 15 of Gardner Denver’s. Coming down is not always a hire.

Gardner Denver is hiring

5 open jobs

Open jobs by the week we first saw them, last 12 weeks.

  • Hiring at a steady pace
  • Takes jobs down at a usual pace
Hiring record

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About Gardner Denver

People
About 21,000 in 2025, about the same as the year before.Annual report (SEC Form 10-K)
Company
Listed as IR.

Demand for Analyst roles

New Analyst postings at the employers we follow are up 18% over the last 5 weeks compared with the 5 before.

Weekly new Analyst postings at the same employers, from the week of August 17 to the week of October 26. The fewest in a week was 965, the most 1,385, and the latest week had 1,346.
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About the role

We file this job under Analyst, by the work the posting describes.

Analysts answer business questions with data. They pull numbers with SQL, build reports and dashboards, and explain what changed and why to the people making decisions.

Most postings ask for SQL, spreadsheets, a dashboard tool such as Tableau or Power BI, and clear writing.

Unlike a data scientist, an analyst mostly explains what happened rather than building models that predict what will.

Job description

View original posting ↗

Job Title

Temporary Warranty Analyst

 

Location

Hybrid

 

About Us

Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce.

 

Job Summary

This role is for a temporary duration of six months. The Temporary Warranty Analyst is responsible for reviewing, validating and approving or denying warranty claims arising from field failures. The role manages warranty system administration, ensures accurate and timely claim processing, provides technical assessment and reporting, and works with internal teams and channel partners to improve warranty processes and customer outcomes.

 

Responsibilities

• Administer assigned warranty claims in the Tavant Warranty Management System, ensuring accurate data entry and prompt processing.

• Review claims against warranty policy, confirm that all required information is complete and accurate, assess failure modes and assign responsibility.

• Audit labour and travel requests for compliance and communicate claim adjustments or denials clearly and promptly to customers and channel partners.

• Provide training and guidance to channel partners on warranty processes and the Tavant system, and work with customers to resolve claim errors or clarify information.

• Use sound judgement to assess exceptional customer or site circumstances and recommend appropriate extensions or changes to published warranty parameters.

• Develop warranty reports and channel metrics to support corrective action, monitor activity and identify potential abuse, negligence or process improvement opportunities.

• Partner with Global Warranty, Quality, Technical, Engineering, Sales and Marketing teams to support consistent processes, reliability reviews and defect cost liability decisions.

• Coordinate warranty-system changes, user acceptance testing, database maintenance and third-party vendor support tickets, while supporting relevant aftermarket programmes such as SelectCARE.

 

Basic Qualifications

• Technical or Engineering degree preferred; relevant warranty, quality, technical or analytical experience will also be considered.

• Practical experience in warranty, quality and analysis; technical knowledge of industrial equipment or vehicles is desirable.

• Strong proficiency in Microsoft Office; experience with Tavant Warranty Management System is preferred but not essential.

• Excellent written and verbal communication skills, with the ability to prepare clear basic reports.

• Demonstrated experience managing multiple priorities, meeting customer expectations and service-level agreements, and contributing to projects.

• German language proficiency would be an advantage.

• Awareness of process improvement or Lean principles is an advantage.

 

Travel & Work Arrangements/Requirements

Hybrid.

 

Key Competencies

• Analytical thinking and attention to detail

• Technical judgement and structured problem-solving

• Customer focus and clear, tactful communication

• Ability to work independently and use initiative with minimal supervision

• Ability to manage competing priorities and resolve issues under pressure

• Cross-functional collaboration and continuous improvement mindset

 

What We Offer

  • 25 Days Holiday + Statutory Holidays (Option to purchase 5 days after probation period)
  • Employer Pension Contribution scheme
  • Death in Service Benefit of 4 x salary
  • Cycle scheme (After probation period)
  •  VHI Health Cover
  • Employee Assistance Program (EAP)
  • Company Sick pay (After probation period)
  • LinkedIn Learning (Full Free Access)
  • Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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