WFM Business Intelligence Analyst
Quezon City, Philippines
- Pay
- Pay not listed
- Work setting
- Not stated
- Employment
Full-time — employment source
Employment type in the employer’s posting: Full time
From the employer’s posting
What you’ll work on
Full postingAnalyze workforce, operational and financial trends to find performance and cost improvements
Turn complex data into executive recommendations on staffing and investments
Develop business intelligence solutions and KPI dashboards for leadership
Maintain trusted workforce metrics and analytics for forecasting and planning
From the employer’s posting
Identify and unlock performance improvement opportunities through deep analysis of workforce, operational, and financial trends
Transform complex data into executive recommendations that influence staffing strategies, organizational decisions, and investments
Develop and evolve business intelligence solutions that provide leadership with clear visibility into key performance indicators
Champion data integrity and governance by maintaining trusted workforce metrics and analytics that support accurate forecasting, operational planning
Education & alternatives
- Knowledge of merchant acquiring, card issuing, or broader payments industry operations. - Bachelor’s degree in Business Administration, Finance, Mathematics, Data Science, or a related quantitative discipline. About the team
Tools in this posting
- SQL
- AWS
- Power BI
- Tableau
Source — Tool mentions in context
- 3+ years of experience in Workforce Management, Business Intelligence, Analytics, or a related field, ideally supporting large-scale contact center or back-office operations. - Advanced SQL expertise with the ability to query, prepare, analyze, and interpret large and complex datasets to drive business outcomes. - Strong experience with business intelligence and visualization tools such as Power BI, Tableau, or similar platforms to create impactful dashboards and analytics solutions.
It’s a bonus if you have - Experience working with Workforce Management platforms such as Genesys, NICE, Verint, Talkdesk, Amazon Web Services (AWS), or similar technologies. - Knowledge of merchant acquiring, card issuing, or broader payments industry operations.
- Advanced SQL expertise with the ability to query, prepare, analyze, and interpret large and complex datasets to drive business outcomes. - Strong experience with business intelligence and visualization tools such as Power BI, Tableau, or similar platforms to create impactful dashboards and analytics solutions. - Exceptional analytical and problem-solving skills with the ability to uncover insights, perform root-cause analysis, and translate findings into actionable recommendations.
Posting record
Report an errorOpen 3 monthsWe first saw this posting 93 days ago and it is still up. Roles open this long are often slow to fill or kept open to collect applications.
- Status in our records
- Live
- First seen by us
- Jul 28, 2026 · 93 days ago
- Recorded sightings
- 206
- Last seen by us
- Oct 30, 2026
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
Your next step
- Have your resume and examples of relevant work ready.
- Check the listed location, eligibility and core experience before starting.
- Ask the employer about the pay range before committing time to the process.
Complete your application on tsys.wd1.myworkdayjobs.com. The employer’s form will show what is required.
Already applied? Track this application
Job description
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a WFM Business Intelligence Analyst to join our ever-evolving Workforce Management (WFM) team and help shape the future of global commerce.
What you’ll own
Drive strategic workforce insights that improve operational efficiency, optimize resource allocation, and support business growth across contact center and back-office functions.
Transform complex data into executive recommendations that influence staffing strategies, organizational decisions, and investments that enhance customer and merchant experiences.
Identify and unlock performance improvement opportunities through deep analysis of workforce, operational, and financial trends, delivering measurable efficiency and cost benefits.
Develop and evolve business intelligence solutions that provide leadership with clear visibility into key performance indicators, enabling faster and more confident decision-making.
Champion data integrity and governance by maintaining trusted workforce metrics and analytics that support accurate forecasting, operational planning, and long-term business success.
What you’ll bring
3+ years of experience in Workforce Management, Business Intelligence, Analytics, or a related field, ideally supporting large-scale contact center or back-office operations.
Advanced SQL expertise with the ability to query, prepare, analyze, and interpret large and complex datasets to drive business outcomes.
Strong experience with business intelligence and visualization tools such as Power BI, Tableau, or similar platforms to create impactful dashboards and analytics solutions.
Exceptional analytical and problem-solving skills with the ability to uncover insights, perform root-cause analysis, and translate findings into actionable recommendations.
Strong communication and stakeholder management capabilities, with proven success presenting complex concepts and influencing decision-makers across multiple levels of the organization.
It’s a bonus if you have
Experience working with Workforce Management platforms such as Genesys, NICE, Verint, Talkdesk, Amazon Web Services (AWS), or similar technologies.
Knowledge of merchant acquiring, card issuing, or broader payments industry operations.
Bachelor’s degree in Business Administration, Finance, Mathematics, Data Science, or a related quantitative discipline.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Source details
Source notes
Source excerptsSelected passages from the saved posting. Check the full description for conditions and exceptions.
- Pay
No pay amount identified in the saved description.
- Location & working pattern
Quezon City, Philippines
Working pattern and location restrictions need checking in the full posting.
- Work authorization
No clear work-authorization passage found. Eligibility is unconfirmed.
See how this role fits your experience
Add your resume to compare the role’s scope, tools and requirements with your experience.