Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Live, first seen by us 57 days agoEmployment type in the employer’s posting: PermanentFrom the employer’s posting
This role is open to Malaysian residents and those with the right to work in Malaysia
This role is open to Malaysian residents and those with the right to work in Malaysia. Visa sponsorship is not available.Read the full posting
Build forecasting models to support short, mid and long-term staffing decisions
Model headcount requirements and identify staffing gaps across operations
Analyse how volume, AHT and shrinkage affect staffing requirements
Design and maintain forecasting metrics, reports and dashboards
Advise WFM and Operations leadership on staffing needs and service level issues
Build operational forecasting models using predictive analysis and data science methods to support short, mid, and long-term staffing decisions.
Lead capacity planning activities — modelling headcount requirements, identifying gaps
Analyse the impact of volume, AHT, and shrinkage on staffing requirements
Design, maintain, and deliver a comprehensive suite of forecasting metrics and reports for operational delivery platforms.
Advise WFM and Operations leadership on staffing needs and performance issues affecting service levels
From the employer’s posting.
Allianz Partners is a world leader in B2B2C insurance and assistance, operating across 76 countries with solutions spanning travel, health, automotive, and lifestyle protection.
In the employer’s words · Read in context
These dates show when we found the posting. Check the employer’s website to confirm it is still accepting applications.
Day 57
Up longer than most. Similar jobs usually come down between day 6 and day 56.
Well past Allianz Insurance’s usual: its jobs come down by about day 3.
From 13,630 similar postings that came down, and 421 of Allianz Insurance’s. Coming down is not always a hire.
65 open jobs
Open jobs by the week we first saw them, last 12 weeks.
Add your resume and we’ll mark which of these tools you already use, and point out anything in the posting that could rule you out.
- Advanced proficiency in Excel and PowerPoint, with the ability to build complex reports and dashboards. - Experience with SQL and BI reporting/data visualisation tools (e.g., Power BI or similar) is an advantage. - Strong organisational skills with the ability to manage multiple projects simultaneously and communicate findings clearly to technical and non-technical audiences.
- Hands-on experience with WFM tools such as Verint, NICE, or Genesys, and telephony platforms such as Cisco, Avaya, or Content Guru. - Advanced proficiency in Excel and PowerPoint, with the ability to build complex reports and dashboards. - Experience with SQL and BI reporting/data visualisation tools (e.g., Power BI or similar) is an advantage.
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New Data Engineer postings at the employers we follow are up 7% over the last 6 weeks compared with the 6 before.
Each bar is one week of new postings. The darkest bars are the last 6 weeks.
Counted from the hiring pages we’ve followed for at least five weeks, so employers we add don’t look like growth. Updated weekly.
We file this job under Data Engineer, by the work the posting describes.
Data engineers build and run the pipelines that copy data out of apps and outside services into a warehouse or lake, and fix them when a source changes or a load fails.
Expect SQL, Python, a cloud platform, a scheduler such as Airflow, and often tools for large data such as Spark or Kafka.
An analytics engineer works one step later, turning the raw data a data engineer lands into clean tables people can query.
The government has no code for data engineers, so these figures are for the closest group, database architects, which includes data integration and data warehousing specialists.
Source: US Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025) and Employment Projections (2025 to 2035). Occupation code 15-1243.
Are you a data-driven workforce planning professional who thrives in fast-paced contact centre environments? Join Allianz Partners Malaysia (AWP Services Sdn Bhd) as a Workforce Management Analyst and play a pivotal role in shaping APAC operational performance — turning complex data into staffing strategies that keep our service delivery running at its best. Reporting to the APAC WFM Manager, you'll combine forecasting expertise, analytical rigour, and stakeholder collaboration to drive real operational impact.
Workforce Planning & Forecasting
Reporting & Analytics
Stakeholder Engagement
Allianz Partners is a world leader in B2B2C insurance and assistance, operating across 76 countries with solutions spanning travel, health, automotive, and lifestyle protection. Part of the Allianz Group — trusted by over 125 million customers in 70+ countries — our Kuala Lumpur hub is a key node in our APAC operations network. We are committed to building an inclusive workplace where every person feels valued and empowered to grow.
106078 | Finance & Accounting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
To Recruitment Agencies
We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
What We Offer - Hybrid working — UOA Centre, KLCC, Kuala Lumpur, with flexibility to work from home. - This role is open to Malaysian residents and those with the right to work in Malaysia. Visa sponsorship is not available. - Competitive salary and performance-based bonus.
- Hybrid working — UOA Centre, KLCC, Kuala Lumpur, with flexibility to work from home. - This role is open to Malaysian residents and those with the right to work in Malaysia. Visa sponsorship is not available. - Competitive salary and performance-based bonus.