&lt;p&gt;&lt;strong&gt;&lt;img src=&quot;https://i.postimg.cc/d01cNFwW/Job-posting-photo-collage.png&quot; width=&quot;600&quot; height=&quot;480&quot;&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Who is &lt;strong&gt;Trace3&lt;/strong&gt;?&lt;/p&gt;
&lt;p&gt;Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.&lt;/p&gt;
&lt;p&gt;Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!&lt;/p&gt;
&lt;p&gt;Trace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, San Diego, San Francisco, and Scottsdale.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ready to discover the possibilities that live in technology?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ideal candidates will have qualities true to our core…&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Street -Smart &amp;lt;&lt;em&gt;thriving in dynamic times&lt;/em&gt;&amp;gt;&lt;/strong&gt;&amp;nbsp;You are flexible and resilient in a fast-changing environment. You know how your job affects the whole mission. You get the bigger picture. You understand why your job matters to Trace3 and how to help grow the business. You exercise sound business judgment in making high-quality decisions in a timely manner.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Entrepreneurial Spirit &amp;lt;&lt;em&gt;capitalizing on opportunity&lt;/em&gt;&amp;gt;&amp;nbsp;&lt;/strong&gt;You think like an entrepreneur. You continuously innovate, come up with solutions and drive change. You solve problems for the betterment of the company. You look for new and productive ways to make an impact. You find better ways to sell or provide solutions and are good at it.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Juice &amp;lt;&lt;em&gt;the “stuff” it takes to be a needle mover and a game changer&lt;/em&gt;&amp;gt;&amp;nbsp;&lt;/strong&gt;You are a well-respected achiever that gets things done and drives results. You “bring the weather” by demonstrating leadership, character, and passion. You lead without a title, empowering others and inspiring trust. You treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. You hug people in their trials, struggles, and failures, not just their success.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Under the general direction of the Data Center Supervisor, the Data Center Technician will physically support and provide remote hand data center services for customers as well as facilitate customer access. This is a &lt;strong&gt;W2 Project&lt;/strong&gt; employee opportunity.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;This is a contract position.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Data Center Infrastructure &amp;amp; Cabling:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Perform Structure cabling assessments and provides recommendations.&lt;/li&gt;
&lt;li&gt;Install and manage structured cabling infrastructure projects.&lt;/li&gt;
&lt;li&gt;Elicit Data Center infrastructure requirements from clients.&lt;/li&gt;
&lt;li&gt;Install, terminate, test and label all cross connects (copper and fiber) in the data center according to Company best practices.&lt;/li&gt;
&lt;li&gt;Dress and label all cables for easy identification and traceability and recommends changes.&lt;/li&gt;
&lt;li&gt;Support day-to-day operations of data center and execute various projects.&lt;/li&gt;
&lt;li&gt;Troubleshoot physical problems and addresses issues with little consultation.&lt;/li&gt;
&lt;li&gt;Move, and install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Compute/Network/Storage support:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Visually inspect equipment for errors or unusual noises.&lt;/li&gt;
&lt;li&gt;Assist performing infrastructure readiness tests.&lt;/li&gt;
&lt;li&gt;Identify and report problem devices. Replace defective parts as directed.&lt;/li&gt;
&lt;li&gt;Create and maintain service desk documentation.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Asset Management:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide plan and then unpack products, identify parts, and dispose of all non-essential items and reports results and recommendations.&lt;/li&gt;
&lt;li&gt;Ensure power tests and report on all incoming products are conducted before being moved to the data center floor per practices.&lt;/li&gt;
&lt;li&gt;Digitally scan all incoming paperwork and transmits results to the customer and proactively provides recommendation on gaps&lt;/li&gt;
&lt;li&gt;Input all device locations and cable connections into a customer defined database.&lt;/li&gt;
&lt;li&gt;Record all received products into a customer defined database (including asset tags information, product manufacturer, model, and serial number).&lt;/li&gt;
&lt;li&gt;Consult and conduct inventory control. Compare received products to packing slip and reports discrepancies.&lt;/li&gt;
&lt;li&gt;Identify customer defined spare parts and keep them in an inventory-controlled area. Recommend changes.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Other:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Maintain high level of customer satisfaction.&lt;/li&gt;
&lt;li&gt;Perform basic or pre-defined tasks as directed by senior peer.&lt;/li&gt;
&lt;li&gt;Review work orders proactively and as post-work quality assurance to ensure requests are handled accordingly to requests.&lt;/li&gt;
&lt;li&gt;Actively participate during the service transition phase to perform knowledge transfer and documentation&lt;/li&gt;
&lt;li&gt;Review, report and maintain accurate records and documents all problems and submits to client.&lt;/li&gt;
&lt;li&gt;Accept, fulfill and report status via the ticketing system, time reports, and email processes.&lt;/li&gt;
&lt;li&gt;Escort vendors and repair technicians as requested by customer.&lt;/li&gt;
&lt;li&gt;Support a senior peer performing crisis management in the event of critical situations or major service outages.&lt;/li&gt;
&lt;li&gt;Manage assigned ticket lifecycle.&lt;/li&gt;
&lt;li&gt;Communicate to stakeholders according to SLAs.&lt;/li&gt;
&lt;li&gt;Assist performing root cause analysis.&lt;/li&gt;
&lt;li&gt;May perform other duties as assigned by supervisor.&lt;/li&gt;
&lt;li&gt;Follow Company best practices and Standard Operational Procedures.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications &amp;amp; Interests:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A minimum of three years’ experience in a technical or data center support role.&lt;/li&gt;
&lt;li&gt;Ability to work independently once provided direction.&lt;/li&gt;
&lt;li&gt;Willing to independently research Internet technologies (firewall/router/switch/VPN/DNS/Proxy).&lt;/li&gt;
&lt;li&gt;Good understanding of the OSI model&lt;/li&gt;
&lt;li&gt;Good command of written and spoken English.&lt;/li&gt;
&lt;li&gt;Excellent customer service skills.&lt;/li&gt;
&lt;li&gt;Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).&lt;/li&gt;
&lt;li&gt;Must have a strong attention to detail.&lt;/li&gt;
&lt;li&gt;High School diploma or equivalent required.&lt;/li&gt;
&lt;li&gt;CompTIA A+, BICSI or similar certification is required.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Willing to travel&lt;/strong&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;The Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive Compensation&lt;/li&gt;
&lt;li&gt;Comprehensive medical, dental and vision plans for you and your dependents&lt;/li&gt;
&lt;li&gt;401(k) retirement plan, 529 college savings plan, life insurance, and AD&amp;amp;D&lt;/li&gt;
&lt;li&gt;Training and development programs&lt;/li&gt;
&lt;li&gt;Stocked kitchen with snacks and beverages&lt;/li&gt;
&lt;li&gt;Collaborative and cool office culture&lt;/li&gt;
&lt;li&gt;Work-life balance (where we don’t encourage fun and relaxation time; we require it)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;***To all recruitment agencies:&lt;/strong&gt;&amp;nbsp;Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Data Center Technician (Project Based) 

&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Senior Regulatory Analyst will assist Regulatory Lead in addressing Motional product regulatory issues.&amp;nbsp; This role will also assist in tracking, participating in and monitoring regulatory developments in the industry groups as well as on the state, federal and international levels as they pertain to Motional’s current and future products.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Motional Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road, the Las Vegas office is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of America’s “smart cities” allows for extensive research and development testing.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;strong&gt;*This role can be fully remote or hybrid at one of the Motional US offices.*&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You&#x27;ll Be Doing&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partners and collaborates closely with the design and engineering teams to provide advice and direction by defining regulatory requirements&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Clearly and effectively document compliance for the vehicle programs&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Interface with technical services and approval authorities to deliver certification for required global markets&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with Regulatory Team Lead and TPM to develop solutions and escalate issues that have a wider company scope&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Leads assignments and small teams to meet OKRs and other quarterly deliverables&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Monitor new global regulations and ensure team awareness and understanding&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Participate in product safety committee meetings, activities, and complete assignments.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Participate in test and design Team meetings and become familiar with designs to ensure coverage of homologation issues. Provide input to design teams to ensure designs meet all safety and regulatory requirements and due care responsibilities.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Provide input regarding relevant SAE, ISO and other recommended practice to the design teams.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Working with city, state and local vehicle regulations as needed to fulfill Motional’s objectives&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Able to travel domestically&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Other duties as assigned&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What We&#x27;re Looking For&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience – 3-5 years of homologation and regulatory affairs in the automotive or electronics industries. Higher levels of experience are preferred.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A Bachelor&#x27;s degree (BSME, BSEE) required and a Master’s degree (MSME, MSEE) highly preferred&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Knowledge - In-depth knowledge of design and validation of automotive systems and of government regulatory processes.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to work both independently and collaboratively&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong understanding of vehicle certification processes in multiple global markets&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Excellent interpersonal skills to build relationships within the organization and with regulatory agencies and test houses&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A strong knowledge and understanding of Global regulatory and consumer safety requirements and standards pertaining to passive safety, active safety and environmental regulations – FMVSS/ECE/ GB/USNCAP/ EURONCAP/CNCAP/IIHS/EPA/CARB etc.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Safety Requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Because interfacing with the public and/or other employees in a confined setting is an essential function of the job, Motional currently requires those performing this role to be fully vaccinated. Anyone hired into this role should be vaccinated by their start date. Motional is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;If you don’t meet 100% of the qualifications outlined above - that’s okay! We encourage you to apply if you think this is a role that would make you excited to come into work every day and that you can deliver the results we need.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Motional is a driverless technology company making self-driving vehicles a safe, reliable, and accessible reality.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Motional team is made up of engineers, researchers, innovators, dreamers and doers, who together are creating a first-of-its-kind technology with the potential to transform the way we move. We’re &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;behind some of the industry&#x27;s largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world&#x27;s first robotaxi pilot, and operation of the world&#x27;s most-established public robotaxi fleet.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As a leader in an emerging industry that has the promise of creating safer, more reliable and accessible transportation for all, it’s imperative we have a diverse workforce, create an inclusive culture, and understand the communities we operate in around the world.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Diversity, Equity and Inclusion is fundamental to Motional’s success. That’s why we’ve established a team to ensure DEI is at the forefront of the candidate and employee experience, beginning with the hiring process and continuing throughout your career. We also partner with organizations like the National Society of Black Engineers, the Society of Hispanic Professional Engineers, and the Society of Women Engineers to ensure our DEI work is informed by the latest thinking and approaches.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strategically formed by Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit&amp;nbsp; &lt;/span&gt;&lt;a href=&quot;https://c212.net/c/link/?t=0&amp;amp;l=en&amp;amp;o=3300142-1&amp;amp;h=1642745316&amp;amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D3253528-1%26h%3D3781125006%26u%3Dhttps%253A%252F%252Fc212.net%252Fc%252Flink%252F%253Ft%253D0%2526l%253Den%2526o%253D3089636-1%2526h%253D3468778127%2526u%253Dhttps%25253A%25252F%25252Fc212.net%25252Fc%25252Flink%25252F%25253Ft%25253D0%252526l%25253Den%252526o%25253D2881693-1%252526h%25253D646020682%252526u%25253Dhttps%2525253A%2525252F%2525252Furldefense.com%2525252Fv3%2525252F__http%2525253A%2525252Fwww.motional.com%2525252F__%2525253B!!KT8c38mO!j78LjnhAm2VK7Fu23VO6KlwqDXvVTQFMzmyzieKQqZDQksh2tpWEseK4to8eKzwsEwI%25252524%252526a%25253Dwww.Motional.com%2526a%253Dwww.Motional.com%26a%3Dwww.Motional.com&amp;amp;a=www.Motional.com&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;www.Motional.com&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; and follow us on &lt;/span&gt;&lt;a href=&quot;https://twitter.com/motionaldrive&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Twitter&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;, &lt;/span&gt;&lt;a href=&quot;https://www.linkedin.com/company/67123512/&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;LinkedIn&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;, &lt;/span&gt;&lt;a href=&quot;https://facebook.com/Motional-636044730363064&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Facebook&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;, &lt;/span&gt;&lt;a href=&quot;https://www.instagram.com/motionaldrive/&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Instagram&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; and &lt;/span&gt;&lt;a href=&quot;https://www.youtube.com/channel/UCr__mGPkBb-KMoYWbSGuA9w&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;YouTube&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;&lt;/div&gt;

Senior Regulatory Analyst

&lt;h3&gt;&lt;strong&gt;Mission Summary&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our engineers play a key role in making the vehicle of the future a reality by developing technologies that deliver a turnkey, fully autonomous driving system for our customers. Do you enjoy the challenge of working in complex and growing systems? Do you enjoy developing state of the art technology from concept to prototype and then from prototype to a product deployed in the real world at scale? If the answers are yes, we’d love to hear from you! Multiple positions are open in Pittsburgh, Boston, and Las Vegas, in different levels of seniority and experience.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Motional Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road, the Las Vegas office is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of America’s “smart cities” allows for extensive research and development testing.&lt;/span&gt;&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;What you’ll be doing&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Designing, implementing, testing, integrating, migrating, and supporting platform software features.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Reviewing and refining of technical requirements, and translating them into high-level design and plans, to support the development of safe autonomous vehicle technology.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Participating in the shaping of our future frameworks and APIs, that provide access to sensors, mapping data, health monitoring, configuration management, and other vehicle platform subsystems.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Conducting code and design reviews for work done by peers, and advising peers and management on technical matters.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Mentoring junior engineers in the team on industry practices and technical matters.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;What we&#x27;re looking for&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Development experience with multi-threaded C++ and Python in a Unix/Linux environment.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Industry experience in the full cycle of software development.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience in collaborating with hardware engineers on device integration.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to take full ownership of a development field, to self manage, and mentor others in areas of expertise.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to propose different solutions to problems, to allow different risk tradeoffs.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Motional is a driverless technology company making self-driving vehicles a safe, reliable, and accessible reality.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Motional team is made up of engineers, researchers, innovators, dreamers and doers, who together are creating a first-of-its-kind technology with the potential to transform the way we move. We’re &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;behind some of the industry&#x27;s largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world&#x27;s first robotaxi pilot, and operation of the world&#x27;s most-established public robotaxi fleet.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As a leader in an emerging industry that has the promise of creating safer, more reliable and accessible transportation for all, it’s imperative we have a diverse workforce, create an inclusive culture, and understand the communities we operate in around the world.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Diversity, Equity and Inclusion is fundamental to Motional’s success. That’s why we’ve established a team to ensure DEI is at the forefront of the candidate and employee experience, beginning with the hiring process and continuing throughout your career. We also partner with organizations like the National Society of Black Engineers, the Society of Hispanic Professional Engineers, and the Society of Women Engineers to ensure our DEI work is informed by the latest thinking and approaches.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strategically formed by Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit&amp;nbsp; &lt;/span&gt;&lt;a href=&quot;https://c212.net/c/link/?t=0&amp;amp;l=en&amp;amp;o=3300142-1&amp;amp;h=1642745316&amp;amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D3253528-1%26h%3D3781125006%26u%3Dhttps%253A%252F%252Fc212.net%252Fc%252Flink%252F%253Ft%253D0%2526l%253Den%2526o%253D3089636-1%2526h%253D3468778127%2526u%253Dhttps%25253A%25252F%25252Fc212.net%25252Fc%25252Flink%25252F%25253Ft%25253D0%252526l%25253Den%252526o%25253D2881693-1%252526h%25253D646020682%252526u%25253Dhttps%2525253A%2525252F%2525252Furldefense.com%2525252Fv3%2525252F__http%2525253A%2525252Fwww.motional.com%2525252F__%2525253B!!KT8c38mO!j78LjnhAm2VK7Fu23VO6KlwqDXvVTQFMzmyzieKQqZDQksh2tpWEseK4to8eKzwsEwI%25252524%252526a%25253Dwww.Motional.com%2526a%253Dwww.Motional.com%26a%3Dwww.Motional.com&amp;amp;a=www.Motional.com&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;www.Motional.com&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; and follow us on &lt;/span&gt;&lt;a href=&quot;https://twitter.com/motionaldrive&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Twitter&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;, &lt;/span&gt;&lt;a href=&quot;https://www.linkedin.com/company/67123512/&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;LinkedIn&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;, &lt;/span&gt;&lt;a href=&quot;https://facebook.com/Motional-636044730363064&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Facebook&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;, &lt;/span&gt;&lt;a href=&quot;https://www.instagram.com/motionaldrive/&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Instagram&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; and &lt;/span&gt;&lt;a href=&quot;https://www.youtube.com/channel/UCr__mGPkBb-KMoYWbSGuA9w&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;YouTube&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;&lt;/div&gt;

Senior Software Engineer - Onboard Data & Application Software

&lt;p&gt;&lt;strong&gt;&lt;img src=&quot;https://i.postimg.cc/d01cNFwW/Job-posting-photo-collage.png&quot; width=&quot;600&quot; height=&quot;480&quot;&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Who is &lt;strong&gt;Trace3&lt;/strong&gt;?&lt;/p&gt;
&lt;p&gt;Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.&lt;/p&gt;
&lt;p&gt;Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!&lt;/p&gt;
&lt;p&gt;Trace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, San Diego, San Francisco, and Scottsdale.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ready to discover the possibilities that live in technology?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ideal candidates will have qualities true to our core…&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Street -Smart &amp;lt;&lt;em&gt;thriving in dynamic times&lt;/em&gt;&amp;gt;&lt;/strong&gt;&amp;nbsp;You are flexible and resilient in a fast-changing environment. You know how your job affects the whole mission. You get the bigger picture. You understand why your job matters to Trace3 and how to help grow the business. You exercise sound business judgment in making high-quality decisions in a timely manner.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Entrepreneurial Spirit &amp;lt;&lt;em&gt;capitalizing on opportunity&lt;/em&gt;&amp;gt;&amp;nbsp;&lt;/strong&gt;You think like an entrepreneur. You continuously innovate, come up with solutions and drive change. You solve problems for the betterment of the company. You look for new and productive ways to make an impact. You find better ways to sell or provide solutions and are good at it.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Juice &amp;lt;&lt;em&gt;the “stuff” it takes to be a needle mover and a game changer&lt;/em&gt;&amp;gt;&amp;nbsp;&lt;/strong&gt;You are a well-respected achiever that gets things done and drives results. You “bring the weather” by demonstrating leadership, character, and passion. You lead without a title, empowering others and inspiring trust. You treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. You hug people in their trials, struggles, and failures, not just their success.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Under the general direction of the Data Center Supervisor, the Data Center Technician will physically support and provide remote hand data center services for customers as well as facilitate customer access. This is a &lt;strong&gt;W2 Project&lt;/strong&gt; employee opportunity.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;This is a contract position.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Data Center Infrastructure &amp;amp; Cabling:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Perform Structure cabling assessments and provides recommendations.&lt;/li&gt;
&lt;li&gt;Install and manage structured cabling infrastructure projects.&lt;/li&gt;
&lt;li&gt;Elicit Data Center infrastructure requirements from clients.&lt;/li&gt;
&lt;li&gt;Install, terminate, test and label all cross connects (copper and fiber) in the data center according to Company best practices.&lt;/li&gt;
&lt;li&gt;Dress and label all cables for easy identification and traceability and recommends changes.&lt;/li&gt;
&lt;li&gt;Support day-to-day operations of data center and execute various projects.&lt;/li&gt;
&lt;li&gt;Troubleshoot physical problems and addresses issues with little consultation.&lt;/li&gt;
&lt;li&gt;Move, and install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Compute/Network/Storage support:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Visually inspect equipment for errors or unusual noises.&lt;/li&gt;
&lt;li&gt;Assist performing infrastructure readiness tests.&lt;/li&gt;
&lt;li&gt;Identify and report problem devices. Replace defective parts as directed.&lt;/li&gt;
&lt;li&gt;Create and maintain service desk documentation.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Asset Management:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide plan and then unpack products, identify parts, and dispose of all non-essential items and reports results and recommendations.&lt;/li&gt;
&lt;li&gt;Ensure power tests and report on all incoming products are conducted before being moved to the data center floor per practices.&lt;/li&gt;
&lt;li&gt;Digitally scan all incoming paperwork and transmits results to the customer and proactively provides recommendation on gaps&lt;/li&gt;
&lt;li&gt;Input all device locations and cable connections into a customer defined database.&lt;/li&gt;
&lt;li&gt;Record all received products into a customer defined database (including asset tags information, product manufacturer, model, and serial number).&lt;/li&gt;
&lt;li&gt;Consult and conduct inventory control. Compare received products to packing slip and reports discrepancies.&lt;/li&gt;
&lt;li&gt;Identify customer defined spare parts and keep them in an inventory-controlled area. Recommend changes.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Other:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Maintain high level of customer satisfaction.&lt;/li&gt;
&lt;li&gt;Perform basic or pre-defined tasks as directed by senior peer.&lt;/li&gt;
&lt;li&gt;Review work orders proactively and as post-work quality assurance to ensure requests are handled accordingly to requests.&lt;/li&gt;
&lt;li&gt;Actively participate during the service transition phase to perform knowledge transfer and documentation&lt;/li&gt;
&lt;li&gt;Review, report and maintain accurate records and documents all problems and submits to client.&lt;/li&gt;
&lt;li&gt;Accept, fulfill and report status via the ticketing system, time reports, and email processes.&lt;/li&gt;
&lt;li&gt;Escort vendors and repair technicians as requested by customer.&lt;/li&gt;
&lt;li&gt;Support a senior peer performing crisis management in the event of critical situations or major service outages.&lt;/li&gt;
&lt;li&gt;Manage assigned ticket lifecycle.&lt;/li&gt;
&lt;li&gt;Communicate to stakeholders according to SLAs.&lt;/li&gt;
&lt;li&gt;Assist performing root cause analysis.&lt;/li&gt;
&lt;li&gt;May perform other duties as assigned by supervisor.&lt;/li&gt;
&lt;li&gt;Follow Company best practices and Standard Operational Procedures.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications &amp;amp; Interests:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A minimum of three years’ experience in a technical or data center support role.&lt;/li&gt;
&lt;li&gt;Ability to work independently once provided direction&lt;/li&gt;
&lt;li&gt;Willing to independently research Internet technologies (firewall/router/switch/VPN/DNS/Proxy).&lt;/li&gt;
&lt;li&gt;Good understanding of the OSI model&lt;/li&gt;
&lt;li&gt;Good command of written and spoken English.&lt;/li&gt;
&lt;li&gt;Excellent customer service skills.&lt;/li&gt;
&lt;li&gt;Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).&lt;/li&gt;
&lt;li&gt;Must have a strong attention to detail.&lt;/li&gt;
&lt;li&gt;High School diploma or equivalent required.&lt;/li&gt;
&lt;li&gt;CompTIA A+, BICSI or similar certification is required.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Willing to travel&lt;/strong&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;The Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive Compensation&lt;/li&gt;
&lt;li&gt;Comprehensive medical, dental and vision plans for you and your dependents&lt;/li&gt;
&lt;li&gt;401(k) retirement plan, 529 college savings plan, life insurance, and AD&amp;amp;D&lt;/li&gt;
&lt;li&gt;Training and development programs&lt;/li&gt;
&lt;li&gt;Stocked kitchen with snacks and beverages&lt;/li&gt;
&lt;li&gt;Collaborative and cool office culture&lt;/li&gt;
&lt;li&gt;Work-life balance (where we don’t encourage fun and relaxation time; we require it)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;***To all recruitment agencies:&lt;/strong&gt;&amp;nbsp;Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Data Center Technician (Project) 

&lt;h2&gt;&lt;strong&gt;Service Desk Analyst&lt;/strong&gt;&lt;/h2&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are looking for growth-minded IT professionals to support our internal employees and our external partners. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer service, has experience troubleshooting technical issues, and wants to start their next career in an advanced technology company.&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Remote Employment near the following airports in these cities: Atlanta (ATL), Austin (AUS), Birmingham (BHM), Cincinnati (CVG), Cleveland (CLE), Columbus (CMH), Dallas (DFW/DAL), Detroit (DTW), Fort Lauderdale (FLL), Houston (HOU/IAH), Las Vegas (LAS), Miami (MIA), Nashville (BNA), Orlando (MCO), Palm Beach (PBI), Saint Louis (STL), Salt Lake City (SLC), San Antonio (SAT)&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Perks of Being a Team Member at CLEAR!&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive hourly rate&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;15 days Paid Time Off for Full Time Team Members, increasing with time in service&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;10 Company Paid Holidays (1.5x pay if worked!)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Comprehensive Medical, Dental, Vision, Pet, Home,&amp;nbsp; Auto, Disability, Life Insurance and Legal advice for eligible team members&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Backup childcare and elder care through Care.com&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Paid Parental, Family, Military &amp;amp; Bereavement&amp;nbsp; Leave Program for eligible team members&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Emotional Well Being Assistance&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;401k Retirement Plan with company match&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ongoing training &amp;amp; development programs to grow &amp;amp; advance your career with a growing company!&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;strong&gt;Essential Job Functions&lt;/strong&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Service Desk Analyst applies customer service methodologies and technical knowledge to assist clients with computer and system issues&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Listens and seeks to fully understand client requests to exceed expectations of service&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ensures response times are quick and effective to appropriately resolve requests&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Tracks and documents all reported issues and requests in a ticketing system&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;Makes changes or additions to the knowledge base as needed&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Communicates status updates to appropriate stakeholders&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Follows up with clients when the issue has been resolved and documents the steps taken in the ticketing system&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Completes projects and tasks as assigned by management&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Identifies and recommends solutions to improve IT functions or processes&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support local airport operations on the ground as needed or required by the business. This may include hands-on troubleshooting in some situations in partnership with other technology teams.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;strong&gt;Who you are:&lt;/strong&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Federal Personnel Security (PerSec) screening and clearance attainment is a requirement for the position (Details &lt;a href=&quot;https://tinyurl.com/452nvmwv&quot; target=&quot;_blank&quot;&gt;Here&lt;/a&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;). PerSec submission will be coordinated by CLEAR.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;2+ years of applicable experience, including in-person and remote experience in a customer service focused technical environment&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Demonstrated success in providing exceptional service to internal and external customers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong communicator with exceptional ability to interact with technical and non-technical end-users&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to execute flawlessly in a rapid-paced environment with multiple priorities&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Demonstrates strong problem-solving capabilities&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Highly detail-oriented&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Works well under pressure&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Self-starter with an “owners mentality”&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to work on weekends/holidays/on-call&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Mac and Windows system knowledge&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A+, Net+ or equivalent is desirable&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Windows Active Directory (User Management/Administration/Group Policy)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;PDQ, GSuite, OKTA, Zendesk, DUO, PagerDuty, Slack experience a PLUS&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Reliable high-speed internet (100Mbps download + 20Mbps upload min)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Quiet and Private workspace&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;About Clear:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the third year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing frictionless experiences and technology for our partners and 8+ million members.&lt;/span&gt;&lt;/p&gt;

Service Desk Analyst

&lt;p&gt;&lt;strong&gt;&lt;img src=&quot;https://i.postimg.cc/4NwrsnJB/T3-Aug-2019.png&quot; width=&quot;600&quot; height=&quot;480&quot;&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Who is &lt;strong&gt;Trace3&lt;/strong&gt;?&lt;/p&gt;
&lt;p&gt;At Trace3, our mission is to remain the leading Transformative IT Authority, providing unparalleled IT solutions and consulting services to our clients.&lt;/p&gt;
&lt;p&gt;We began our humble journey in 2002 as a traditional VAR. Fast forward to today: we have evolved to be a leader in the IT space – solidifying us as a force to be reckoned with. We integrate IT products and services with insightful consultation in order to provide total business transformation for our clients. Equipped with elite engineering and dynamic innovation, we empower executives and organizations to keep pace within the IT/corporate landscape through the transformative power of IT.&lt;/p&gt;
&lt;p&gt;Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. We offer competitive compensation and awesome perks like onsite workout classes, stocked kitchen with snacks/beverages, and a focus on a healthy work-life balance. As a part of Trace3, we want you to have the opportunity to grow your career and have fun while doing it.&lt;/p&gt;
&lt;p&gt;Trace3’s HQ campus is located in Irvine, CA with office locations in San Diego, Los Angeles, Denver, Northern California and Phoenix.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ready to discover the possibilities that live in technology?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ideal candidates will have qualities true to our core…&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Street -Smart &amp;lt;&lt;em&gt;thriving in dynamic times&lt;/em&gt;&amp;gt;&lt;/strong&gt;&amp;nbsp;You are flexible and resilient in a fast-changing environment. You know how your job affects the whole mission. You get the bigger picture. You understand why your job matters to Trace3 and how to help grow the business. You exercise sound business judgment in making high-quality decisions in a timely manner.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Entrepreneurial Spirit &amp;lt;&lt;em&gt;capitalizing on opportunity&lt;/em&gt;&amp;gt;&amp;nbsp;&lt;/strong&gt;You think like an entrepreneur. You continuously innovate, come up with solutions and drive change. You solve problems for the betterment of the company. You look for new and productive ways to make an impact. You find better ways to sell or provide solutions and are good at it.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Juice &amp;lt;&lt;em&gt;the “stuff” it takes to be a needle mover and a game changer&lt;/em&gt;&amp;gt;&amp;nbsp;&lt;/strong&gt;You are a well-respected achiever that gets things done and drives results. You “bring the weather” by demonstrating leadership, character, and passion. You lead without a title, empowering others and inspiring trust. You treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. You hug people in their trials, struggles, and failures, not just their success&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About the Role:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Under the general direction of the Data Center Supervisor, the Data Center Technician will physically support and provide remote hand data center services for customers as well as facilitate customer access.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;This is a contract position.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Data Center Infrastructure &amp;amp; Cabling:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Perform Structure cabling assessments and provides recommendations.&lt;/li&gt;
&lt;li&gt;Install and manage structured cabling infrastructure projects.&lt;/li&gt;
&lt;li&gt;Elicit Data Center infrastructure requirements from clients.&lt;/li&gt;
&lt;li&gt;Install, terminate, test and label all cross connects (copper and fiber) in the data center according to Company best practices.&lt;/li&gt;
&lt;li&gt;Dress and label all cables for easy identification and traceability and recommends changes.&lt;/li&gt;
&lt;li&gt;Support day-to-day operations of data center and execute various projects.&lt;/li&gt;
&lt;li&gt;Troubleshoot physical problems and addresses issues with little consultation.&lt;/li&gt;
&lt;li&gt;Move, and install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Compute/Network/Storage support:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Visually inspect equipment for errors or unusual noises.&lt;/li&gt;
&lt;li&gt;Assist performing infrastructure readiness tests.&lt;/li&gt;
&lt;li&gt;Identify and report problem devices. Replace defective parts as directed.&lt;/li&gt;
&lt;li&gt;Create and maintain service desk documentation.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Asset Management:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide plan and then unpack products, identify parts, and dispose of all non-essential items and reports results and recommendations.&lt;/li&gt;
&lt;li&gt;Ensure power tests and report on all incoming products are conducted before being moved to the data center floor per practices.&lt;/li&gt;
&lt;li&gt;Digitally scan all incoming paperwork and transmits results to the customer and proactively provides recommendation on gaps&lt;/li&gt;
&lt;li&gt;Input all device locations and cable connections into a customer defined database.&lt;/li&gt;
&lt;li&gt;Record all received products into a customer defined database (including asset tags information, product manufacturer, model, and serial number).&lt;/li&gt;
&lt;li&gt;Consult and conduct inventory control. Compare received products to packing slip and reports discrepancies.&lt;/li&gt;
&lt;li&gt;Identify customer defined spare parts and keep them in an inventory-controlled area. Recommend changes.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Other:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Maintain high level of customer satisfaction.&lt;/li&gt;
&lt;li&gt;Perform basic or pre-defined tasks as directed by senior peer.&lt;/li&gt;
&lt;li&gt;Review work orders proactively and as post-work quality assurance to ensure requests are handled accordingly to requests.&lt;/li&gt;
&lt;li&gt;Actively participate during the service transition phase to perform knowledge transfer and documentation&lt;/li&gt;
&lt;li&gt;Review, report and maintain accurate records and documents all problems and submits to client.&lt;/li&gt;
&lt;li&gt;Accept, fulfill and report status via the ticketing system, time reports, and email processes.&lt;/li&gt;
&lt;li&gt;Escort vendors and repair technicians as requested by customer.&lt;/li&gt;
&lt;li&gt;Support a senior peer performing crisis management in the event of critical situations or major service outages.&lt;/li&gt;
&lt;li&gt;Manage assigned ticket lifecycle.&lt;/li&gt;
&lt;li&gt;Communicate to stakeholders according to SLAs.&lt;/li&gt;
&lt;li&gt;Assist performing root cause analysis.&lt;/li&gt;
&lt;li&gt;May perform other duties as assigned by supervisor.&lt;/li&gt;
&lt;li&gt;Follow Company best practices and Standard Operational Procedures.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications &amp;amp; Interests:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A minimum of three years’ experience in a technical or data center support role.&lt;/li&gt;
&lt;li&gt;Ability to work independently once provided direction&lt;/li&gt;
&lt;li&gt;Willing to independently research Internet technologies (firewall/router/switch/VPN/DNS/Proxy).&lt;/li&gt;
&lt;li&gt;Good understanding of the OSI model&lt;/li&gt;
&lt;li&gt;Good command of written and spoken English.&lt;/li&gt;
&lt;li&gt;Excellent customer service skills.&lt;/li&gt;
&lt;li&gt;Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).&lt;/li&gt;
&lt;li&gt;Must have a strong attention to detail.&lt;/li&gt;
&lt;li&gt;High School diploma or equivalent required.&lt;/li&gt;
&lt;li&gt;CompTIA A+, BICSI or similar certification is required.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;The Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive Compensation&lt;/li&gt;
&lt;li&gt;Comprehensive medical, dental and vision plans for you and your dependents&lt;/li&gt;
&lt;li&gt;401(k) retirement plan, 529 college savings plan, life insurance, and AD&amp;amp;D&lt;/li&gt;
&lt;li&gt;Training and development programs&lt;/li&gt;
&lt;li&gt;Stocked kitchen with snacks and beverages&lt;/li&gt;
&lt;li&gt;Collaborative and cool office culture&lt;/li&gt;
&lt;li&gt;Work-life balance (where we don’t encourage fun and relaxation time; we require it)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;***To all recruitment agencies:&lt;/strong&gt;&amp;nbsp;Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.&lt;/p&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;We&#x27;re transforming the grocery industry&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;OVERVIEW&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Instacart Care Social Media Team supports our customers, shoppers, retailers, and internal stakeholders through direct, scalable customer service best practices and technology. We are a service-oriented and analytics-driven team that works diligently to delight our community, improve performance, and scale through better automation, process, and product solutions.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The ideal candidate is someone who is passionate about delivering the best customer experience, is proficient using multiple social media channels, has a strong sense of empathy, and can help drive exceptional customer service by helping customers who reach out to Instacart through social media for assistance.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;ABOUT THE JOB&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Monitor and respond to customers, shoppers, and other stakeholders across social media channels in a timely manner&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Monitor, track and report on feedback and online reviews&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Drive brand awareness, positive brand sentiment, and brand loyalty through direct, online, engagement&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Coordinate with Marketing, PR and Communications teams&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Recognize and escalate high-profile customer, shopper and retailer&amp;nbsp; issues&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Elevate the brand by using social media support best practices&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Identify opportunities and gaps in recommending proactive responses, shortcuts, and other social support content needs&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Stay up to date with the latest social media best practices and technologies&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Execute social media and communication campaigns&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Provide engaging text, image and video content for all social media accounts&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Build relationships with customers, shoppers, retailers, and industry professionals&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;ABOUT YOU&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Associate or BA/BS degree in communications, marketing, social media, or related discipline, or equivalent experience and demonstrated expertise&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;1+ years experience in Social Media customer service or brand messaging&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong communication skills, with a priority on writing for social media and ability to translate processes and technical information into clear, useful, simple language&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Demonstrated ability to write according to style, grammar, punctuation, voice, and tone standards&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Understanding of customer support social media trends and best practices&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Demonstrated proficiency in using Facebook, Twitter, Instagram, LinkedIn, YouTube, Excel, Google Analytics, and scheduling tools&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong analytical, problem-solving skills and a passion for turning data into actionable insights&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Bi-lingual: Spanish or French&lt;/span&gt;&lt;/em&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Accommodations &amp;amp; Accessibility&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an &lt;/span&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;a href=&quot;https://docs.google.com/forms/d/e/1FAIpQLScbPXA64ZhLfwG9Ar0ZkZSeAuFU-PM89m8W6obEpaWWWKk1nA/viewform&quot; target=&quot;_blank&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Accommodations Request Form&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; and someone from our team will reach out soon to see how we may be able to assist.&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;

Care Social Media Specialist - Bilingual French

&lt;p&gt;&lt;strong&gt;Data Statisticians &lt;/strong&gt;(Las Vegas, NV)&lt;strong&gt; &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Design and develop new statistical and analytical methods to solve business problems. Conceptualize the proper methodology for data analytics and provide data-based insights based upon statistical data obtained. May perform additional duties that are similar and consistent with stated position requirements. &lt;/p&gt;&lt;p&gt;Qualified candidates must possess a Bachelor&#x27;s degree in Statistics, Computer Science, Electrical Engineering, Mathematics, or closely related field plus thereafter 5 years of progressively responsible experience.  Of the required experience, must have 5 years of experience in each of the following:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Advanced statistical methods, including all of the following: Regression, Classification, and Clustering&lt;/li&gt;&lt;li&gt;A/B Testing using Chi-Square, T-Test, and Bayesian Inference analytical methods&lt;/li&gt;&lt;li&gt;All of the following analytics modeling utilities: SAS, R, and Python&lt;/li&gt;&lt;li&gt;Tableau and Business Objects visualization tools&lt;/li&gt;&lt;li&gt;Database management and advanced database concepts using Amazon Redshift and Oracle&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Must pass normal background check.  Full-time telecommuting permitted from any location in the United States.&lt;/p&gt;&lt;p&gt;Apply at &lt;u&gt;&lt;a href=\

Data Statisticians (Las Vegas, NV)

&lt;p&gt;We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.&lt;/p&gt;
&lt;p&gt;We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at &lt;a href=&quot;mailto:greenhouse@tripadvisor.com&quot; target=&quot;_blank&quot;&gt;greenhouse@tripadvisor.com&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;div id=&quot;56$308486-input&quot; class=&quot;WDFG&quot; data-automation-id=&quot;decorationWrapper&quot;&gt;
&lt;div class=&quot;WPIJ WAJJ&quot;&gt;
&lt;div id=&quot;56$308486-input--uid61-input&quot; class=&quot;WMM- WEP- WFP- WMK- WOM- WAAB WNM-&quot; data-automation-id=&quot;richTextEditor&quot; data-metadata-id=&quot;56$308486&quot;&gt;
&lt;div class=&quot;GWTCKEditor-Disabled&quot;&gt;
&lt;p&gt;VML Contact Center Agent (Spanish)&lt;/p&gt;
&lt;p&gt;Responsible for the handling of priority queues within the Customer Care Email department including Refunds, Priority Refunds, Dynamic Partners and other escalated situations.&amp;nbsp; This position will respond to incoming customer service emails that have been identified as a priority, as well as outgoing emails.&amp;nbsp; The successful candidate will be able to multi-task and problem solve in a real-time manner.&amp;nbsp; In addition, the successful candidate will be able to provide quick and satisfactory solutions designed to de-escalate potentially combative situations. Customer Care also assists suppliers with their products and accounts through our Bokun platform/chat.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;ESSENTIAL DUTIES AND RESPONSIBILITIES:&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Frontline Customer Care for the company both email and phone work.&lt;/li&gt;
&lt;li&gt;Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales&lt;/li&gt;
&lt;li&gt;Communication to Customer Care Manager in relation to all customer care &amp;amp; support issues&lt;/li&gt;
&lt;li&gt;Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed&lt;/li&gt;
&lt;li&gt;Accurate delivery of booking information into various in-house software solutions&lt;/li&gt;
&lt;li&gt;Time management of effective customer care delivery&lt;/li&gt;
&lt;li&gt;Maintenance of existing Customer Care tools (databases, manuals, in-house forms)&lt;/li&gt;
&lt;li&gt;Continuing improvement to customer care administration and work methods&lt;/li&gt;
&lt;li&gt;Effective “handover” to following Customer Care staff members – clear, concise and detailed information&lt;/li&gt;
&lt;li&gt;Special project/product work when required&lt;/li&gt;
&lt;li&gt;Point of contact (on a rotating basis) for retail travel distributors, customers, agents &amp;amp; suppliers in relation to all Viator product and the online booking process&lt;/li&gt;
&lt;li&gt;Logging and collating all system and product errors&lt;/li&gt;
&lt;li&gt;Control (on a rotating basis) of the online booking/cancellation/amendment procedures&lt;/li&gt;
&lt;li&gt;Responsible for email work queues in VRS (Viator’s reservation system) submitted to our family of websites and will assist in responding to incoming customer service emails.&lt;/li&gt;
&lt;li&gt;Working with suppliers to negotiate reasonable outcomes for customers&lt;/li&gt;
&lt;li&gt;Responsible for monthly gross booking goals through new sales bookings and amendments to existing bookings.&lt;/li&gt;
&lt;li&gt;Responsible for assisting Bokun suppliers with product and account set up and maintenance through the Bokun chat feature.&lt;/li&gt;
&lt;li&gt;Additionally, this position will assist with call volume in the Contact Center for EXP and VR.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;EXPERIENCE and/or EDUCATION&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Requires 2-4 years of experience in related field, preferably in travel and a call center setting&lt;/li&gt;
&lt;li&gt;Excellent communication, time management skills, the ability to work under pressure and meet deadlines on multiple projects&lt;/li&gt;
&lt;li&gt;Excellent analytical, problem-solving, administrative, multi-tasking, organization and prioritization skills&lt;/li&gt;
&lt;li&gt;Ability to work efficiently, independently and cohesively, consistently producing quality unsupervised results&lt;/li&gt;
&lt;li&gt;Experience in travel either in product development, operations or reservations&lt;/li&gt;
&lt;li&gt;Solid experience in Phone Sales preferable but not essential&lt;/li&gt;
&lt;li&gt;Basic background knowledge of computers and IT functions&lt;/li&gt;
&lt;li&gt;Global geographical knowledge&lt;/li&gt;
&lt;li&gt;Excellent interpersonal and communication skills (verbal and written), fluent in English and articulate&lt;/li&gt;
&lt;li&gt;Excellent customer care skills&lt;/li&gt;
&lt;li&gt;Computer literate to Microsoft Windows applications required; preferably (Excel, Outlook, PowerPoint, Word)&lt;/li&gt;
&lt;li&gt;Must be committed to a flexible work schedule which will include early morning, mid-morning, evenings and weekends&lt;/li&gt;
&lt;li&gt;Must possess critical thinking and problem-solving skills&lt;/li&gt;
&lt;li&gt;Must have the manual dexterity to operate a computer and other office equipment.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;PHYSICAL DEMANDS:&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The ability to work within a close environment.&lt;/li&gt;
&lt;li&gt;Constantly hearing, listening, speaking – must wear a headset, holding head up for long periods.&lt;/li&gt;
&lt;li&gt;Constantly sitting for long periods of time, wrist motion, manual dexterity, fingering, and handling.&lt;/li&gt;
&lt;li&gt;Frequently seeing, moving eyes, arms, hands and fingers freely, eye/hand coordination, attention to/observing details, making decisions and following directions.&lt;/li&gt;
&lt;li&gt;Occasionally walking 10 – 30 ft.&lt;/li&gt;
&lt;li&gt;Frequently reading, writing and working rapidly; concentrating amid distractions.&lt;/li&gt;
&lt;li&gt;Occasional standing, wrist motion, twisting, bending, lifting up to 25 lbs., carrying, pushing, pulling, kneeling and handling.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;LANGUAGE SKILLS:&lt;/p&gt;
&lt;p&gt;Excellent communication skills (both written and oral) in English and Spanish&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;

Viator VML Contact Center Agent (Spanish)

&lt;p&gt;We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.&lt;/p&gt;
&lt;p&gt;We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at &lt;a href=&quot;mailto:greenhouse@tripadvisor.com&quot; target=&quot;_blank&quot;&gt;greenhouse@tripadvisor.com&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul class=&quot;WJFG WCGG&quot;&gt;
&lt;li class=&quot;WNEG&quot;&gt;
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&lt;div class=&quot;WFJJ&quot;&gt;
&lt;div id=&quot;56$24809--uid15&quot; class=&quot;wd-Text WGH2 WLH2 WBAB&quot; data-automation-id=&quot;textView&quot; data-metadata-id=&quot;56$24809&quot;&gt;&lt;strong&gt;Bilingual Customer Support Specialist (Spanish)&lt;/strong&gt;&lt;/div&gt;
&lt;/div&gt;
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&lt;div class=&quot;GWTCKEditor-Disabled&quot;&gt;
&lt;p&gt;Job Duties&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Deal directly with members and business owners via email, phone, social media and chat&lt;/li&gt;
&lt;li&gt;Respond promptly to customer inquiries&lt;/li&gt;
&lt;li&gt;Handle and resolve customer complaints within a 1-2 business day turnaround&lt;/li&gt;
&lt;li&gt;Obtain and evaluate all relevant information to handle inquiries and complaints&lt;/li&gt;
&lt;li&gt;Direct requests and unresolved issues to the designated resource&lt;/li&gt;
&lt;li&gt;Keep accurate records of customer inquiries, interactions, and details of actions taken&lt;/li&gt;
&lt;li&gt;Communicate and coordinate with internal departments&lt;/li&gt;
&lt;li&gt;Follow up on customer interactions&lt;/li&gt;
&lt;li&gt;Track and report on appropriate metrics&lt;/li&gt;
&lt;li&gt;Troubleshoot technical problems and escalate bug reports to management&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Requirements&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Highly Fluent in spoken and written English. Fluency in spoken and written Spanish also required.&lt;/li&gt;
&lt;li&gt;Passion for solving Customer Issues&lt;/li&gt;
&lt;li&gt;Ability to handle confidential information and adhere to established protocols&lt;/li&gt;
&lt;li&gt;Strong time &lt;span class=&quot;WKJ2&quot;&gt;management/prioritization&lt;/span&gt; skills and multi-tasking ability&lt;/li&gt;
&lt;li&gt;Excellent editorial judgment and command of the English &amp;amp; Spanish language&lt;/li&gt;
&lt;li&gt;Ability to work independently, anticipate problems and suggest solutions&lt;/li&gt;
&lt;li&gt;Experience with relevant applications, including but not limited to:
&lt;ul&gt;
&lt;li&gt;Web-based content management systems&lt;/li&gt;
&lt;li&gt;CRM/Customer Support Tools (Zendesk, Salesforce.com, RightNow, NetSuite, etc.)&lt;/li&gt;
&lt;li&gt;Word &lt;span class=&quot;WKJ2&quot;&gt;Processing/Spreadsheet&lt;/span&gt; Applications (Microsoft Office, etc.)&lt;/li&gt;
&lt;li&gt;Social Media Applications (Facebook, Twitter, etc.)&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Ability to type 50-60 words a minute.&lt;/li&gt;
&lt;li&gt;Personal experience with the TripAdvisor site, including the submission of reviews and participation in Forums&lt;/li&gt;
&lt;li&gt;Hands-on experience with user-generated content (either personally or professionally)&lt;/li&gt;
&lt;li&gt;University degree (communications or hospitality fields a plus!)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;In addition, the ideal candidate will demonstrate the following competencies:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Flexible and open to change and new information; adapts behavior and work methods accordingly&lt;/li&gt;
&lt;li&gt;Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback.&lt;/li&gt;
&lt;li&gt;Exhibits integrity through fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment.&lt;/li&gt;
&lt;li&gt;Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people&lt;/li&gt;
&lt;li&gt;Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively&lt;/li&gt;
&lt;li&gt;Identifies and analyzes problems; distinguishes between relevant and irrelevant&lt;/li&gt;
&lt;/ul&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/li&gt;
&lt;/ul&gt;

Bilingual Customer Support Specialist (Spanish)

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;Rivian&amp;nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson &amp;amp; LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Role Summary&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a proven leader to help us scale the future of EV test drives &amp;amp; deliveries. The Delivery and Mobile Operations Manager will own the offsite mobile operations including planning, scheduling, hiring, training, and coordinating with other cross-functional managers to meet customer needs. You will drive optimization and efficiency through data, and process refinement. You will need to possess strong communication skills and have a proven track record of leading teams through engagement. You are ready to climb (literal &amp;amp; figurative) mountains to deliver the best e-commerce experience on the planet.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;strong&gt;Responsibilities&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage Delivery and Mobile Operations teams remotely&lt;/li&gt;
&lt;li&gt;Complete all tasks and skilled work that Delivery Operations fulfills; will jump in and be “hands on” to support completion of work and meet targets&lt;/li&gt;
&lt;li&gt;Effectively plan by using reporting and forecasting to set and adjust schedules and pivot resources as needed to meet customer demand&lt;/li&gt;
&lt;li&gt;Provide training and development to associates; develop and promote talent through effective and timely feedback and consistent performance reviews&lt;/li&gt;
&lt;li&gt;Enforce high standards in process execution through daily business reviews, observations, and feedback&lt;/li&gt;
&lt;li&gt;Organize work of others and collaborates with other teams to create SOPs and workflow documentation to support organizational goals&lt;/li&gt;
&lt;li&gt;Identify, refine and develop team goals and KPIs; analyze data and reports to make sound decisions&lt;/li&gt;
&lt;li&gt;Enforce high fidelity in document execution to prevent errors and safeguard revenue&lt;/li&gt;
&lt;li&gt;Work with senior leadership on process creation and strategy as targets and volume scale with business growth&lt;/li&gt;
&lt;li&gt;Implement scalable initiatives and best practices to ensure a world-class operation&lt;/li&gt;
&lt;li&gt;Create and manage multiple schedules&lt;/li&gt;
&lt;li&gt;Communicates priorities to Delivery Operations group, external teams, and senior leadership&lt;/li&gt;
&lt;li&gt;A collaborator who develops and maintains relationships across the organization&lt;/li&gt;
&lt;li&gt;Be a “how” thinker with a customer centric mentality&lt;/li&gt;
&lt;li&gt;Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business&lt;/li&gt;
&lt;li&gt;Organize and prioritize work effectively for themselves and others&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;4-5 years of Operations Management and team leadership experience in a multi-unit environment&lt;/li&gt;
&lt;li&gt;Bachelor’s degree in business or related field&lt;/li&gt;
&lt;li&gt;Prior experience with EV and Auto Ecommerce a plus&lt;/li&gt;
&lt;li&gt;Knowledge in managing DOT regulated workforce a plus&lt;/li&gt;
&lt;li&gt;Ability and willingness to travel (up to 75% of the time)&lt;/li&gt;
&lt;li&gt;A + driving record and ability to fulfill Federal and State driver qualifications&lt;/li&gt;
&lt;li&gt;Ability to obtain and maintain local sales licenses if applicable in your state&lt;/li&gt;
&lt;li&gt;Available to support teams on nights and weekends&lt;/li&gt;
&lt;li&gt;Experience analyzing reports and creating action plans based on data&lt;/li&gt;
&lt;li&gt;Proficiency with Microsoft suite to create spreadsheets, documents and presentations&lt;/li&gt;
&lt;li&gt;Must have a valid Driver’s License with a clean driving record for the past 3 years&lt;/li&gt;
&lt;li&gt;Ability to pass a DOT physical, drug screen, and background check&lt;/li&gt;
&lt;li&gt;Ability to complete Rivian’s CMV Driver Training + Driver Certificate of Completion&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;h4&gt;Equal Opportunity&lt;/h4&gt;
&lt;p&gt;Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.&amp;nbsp;All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.&lt;/p&gt;
&lt;h4&gt;Privacy&lt;/h4&gt;
&lt;p&gt;We take your privacy seriously. For details please see our&amp;nbsp;&lt;a class=&quot;c-link&quot; href=&quot;https://rivian.com/legal/candidate-privacy-notice&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://rivian.com/legal/candidate-privacy-notice&quot; data-sk=&quot;tooltip_parent&quot;&gt;Candidate Privacy Notice&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;

Delivery and Mobile Operations Manager

&lt;div&gt;&lt;span style=&quot;font-size: 11pt&quot;&gt;We’re looking for a Data Entry Agent who is excited to work from home (100% remote) and join a startup based in New York City.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;b style=&quot;font-size: 11pt&quot;&gt;What does a work-from-home Data Entry Agent really do?&amp;nbsp;&lt;/b&gt;&lt;span style=&quot;font-size: 11pt&quot;&gt;You’re tech-savvy with a passion for working with data and conducting research. You’ll focus your energy on credentialing medical providers for our clients’ insurance networks. We’re looking for top-notch people with coachable attitudes. &lt;/span&gt;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;b style=&quot;font-size: 11pt&quot;&gt;This is a full-time role paying $14 per hour starting immediately.&lt;/b&gt;&lt;/div&gt;

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