&lt;p&gt;&lt;strong&gt;Workforce Analyst, Member Support&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;THE ROLE:&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Peloton&#x27;s Membership team is responsible for:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ensuring a seamless, on-brand experience throughout the end-to-end member journey&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Deploying tailored engagement and retention efforts to drive usage and minimize churn&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Providing personalized and elevated support for our members whenever they need assistance&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This role reports to the Manager, Member Support Forecasting &amp;amp; Planning, and will leverage data and analytics to support forecasts, staffing plans, and short term tactical strategy that will both guide and equip the Member Support organization to deliver world class support to Peloton’s valued Members. We are looking for a highly analytical, creative, problem solver who is willing to constantly challenge the status quo in an effort to continuously improve data driven insights. This role will work closely with finance, operations, business teams and our internal functions to build and execute forecasts and analyses to continue to support a best in class Member Support organization.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;LOCATION:&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Peloton’s Plano Campus (Dallas, TX metro area)&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;WHAT YOU&#x27;LL DO:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support development and execution of forecasts and staffing plans for Member Support workforce management.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Analyze contact flows and measure the effectiveness and accuracy of forecast, routing strategy, staffing and scheduling in order to measure the effectiveness of the operation in terms of service levels and operational targets.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Analyze and monitor contact rates, productivity and workforce management related metrics for Member Support teams, to identify and understand opportunities for improvement.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Look at patterns of contact flows, staffing and productivity and analyze these patterns to identify opportunities to improve forecasting, scheduling and routing strategy/plans.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Use gathered insights to make recommendations to the operations teams about tactical adjustments in short term forward facing plans to improve the team’s ability to utilize available resources to most effectively meet customer needs.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Leveraging sql based BI tools (Looker, Tableau) to gather data and build reports that support the member support operation.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Utilize workforce management tools (Teleopti, Calabrio) to analyze and adjust arrival patterns, weekly and daily seasonality, and adjust plans/schedules to optimize performance.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;IDEAL CANDIDATES WILL HAVE:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Bachelor’s degree in analytics, supply chain management, statistics, engineering, mathematics, economics, finance or related discipline (required)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Intellectual curiosity and a passion for data &amp;amp; analytics.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;1+ years of work experience in forecasting, analytics or demand/headcount management.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Excellent working knowledge of sql or sql based BI tools (Tableau, Looker, Power BI, Microstrategy etc)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Excellent verbal and written communication, attention to detail, and presentation skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;Ability to effectively prioritize workload and thrive in a fast-paced and dynamic environment with minimal direction&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;Proven ability to partner effectively with cross-functional teams and stakeholders&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;Impeccable integrity and ethical standards&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;Working knowledge with workforce management tools (like Calabrio, Aspect, NICE etc)&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;Working knowledge of statistical and predictive analytical models, particularly time series based forecasting and staffing models is preferred&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;Basic knowledge of coding languages like R &amp;amp; Python is preferred&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;Working knowledge of data architecture, database design and data governance principles is preferred&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;#LI-AK2&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;ABOUT PELOTON:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, &lt;a href=&quot;https://blog.onepeloton.com/peloton-pledge-first-steps/&quot; target=&quot;_blank&quot; data-saferedirecturl=&quot;https://www.google.com/url?q=https://blog.onepeloton.com/peloton-pledge-first-steps/&amp;amp;source=gmail&amp;amp;ust=1616525877601000&amp;amp;usg=AFQjCNHCmT6cWKgVwlmNA5nn_j9ea5oIDg&quot;&gt;here&lt;/a&gt;.&lt;/p&gt;
&lt;div&gt;
&lt;div id=&quot;inclusion_initiative_modal&quot; data-modal-title=&quot;DEI Statement&quot; data-provides=&quot;controlled_modal&quot;&gt;
&lt;div&gt;
&lt;div&gt;
&lt;div&gt;“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;p&gt;Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&amp;nbsp;If you would like to request any accommodations from application through to interview, please email:&amp;nbsp;&amp;nbsp;&lt;a href=&quot;mailto:applicantaccommodations@onepeloton.com&quot; target=&quot;_blank&quot;&gt;applicantaccommodations@onepeloton.com&lt;/a&gt;&lt;/p&gt;
&lt;div&gt;&lt;strong&gt;Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.&lt;/strong&gt;&lt;/div&gt;
&lt;p&gt;&lt;em&gt;Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted &lt;a href=&quot;https://www.onepeloton.com/careers&quot; target=&quot;_blank&quot;&gt;here&lt;/a&gt; on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an&amp;nbsp;@&lt;a href=&quot;http://onepeloton.com/&quot; target=&quot;_blank&quot; data-saferedirecturl=&quot;https://www.google.com/url?q=http://onepeloton.com/&amp;amp;source=gmail&amp;amp;ust=1621105551423000&amp;amp;usg=AFQjCNF-fY6CJkJ46RYRywQS-SCruPDtCQ&quot;&gt;onepeloton.com&lt;/a&gt;&amp;nbsp;email address.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;If you have&amp;nbsp;any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email&amp;nbsp;&lt;a href=&quot;mailto:applicantaccommodations@onepeloton.com&quot; target=&quot;_blank&quot;&gt;applicantaccommodations@onepeloton.com&lt;/a&gt;&amp;nbsp;before taking any further action in relation to the correspondence.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.&lt;/em&gt;&lt;/p&gt;&lt;/div&gt;

Workforce Analyst

&lt;h2&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Join us to solve real world problems while shaping the future of global trade.&amp;nbsp;&lt;/span&gt;&lt;/h2&gt;
&lt;h2&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Opportunity:&lt;/span&gt;&lt;/h2&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexport is looking for an Sr. Adaptive Insights Systems Analyst to join the Flexport Digital Finance team. Building strong business systems and processes is central to Flexport’s success - creating transparency of company’s performance, financials, risks and internal controls, and building the people, process and product needed for the future of Flexport.&amp;nbsp; Reporting into the Director of Finance Systems &amp;amp; Integrations, you will primarily be supporting the FP&amp;amp;A team and managing the systems used by the FP&amp;amp;A function.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Job Summary&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Sr. Adaptive Insights Systems Analyst&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; will support critical business strategies by directing the maintenance and, as needed, further development of the system while collaborating cross-functionally with the Accounting, FP&amp;amp;A, Business Systems Team (NetSuite), HR (Workday), and other boundary systems owners/stakeholders.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partnering with the Finance Team to ensure not only timely and accurate financial reporting, but also provide technical guidance to users to ensure optimization of the system.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Monitor deployment of additional cloud-based functionality/upgrades release by Workday/Adaptive, complete and coordinate testing and communication to key stakeholders&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Manage business rules impacting calculations, allocations, and repositories built within Adaptive insights for the purposes of facilitating the Company’s annual budgeting exercise and recurring forecasts&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Serve as the primary point of contact for Adaptive Insights who will create and revise configurations and customizations to meet evolving business and operational needs, including analyzing business requirements and translating them into effective &amp;amp; efficient application configurations&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Develop, document, and implement policies, procedures, guidelines, and best practices to ensure data integrity and standardized end-user processes&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Lead internal training and regular information sharing activities.&amp;nbsp; Develop, document, and implement policies, procedures, guidelines, and best practices to ensure data integrity and standardized end user processes&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Manage data integrations into Adaptive Insights from NetSuite, and other source systems to include troubleshooting intermittent data and or break/fix issues&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Perform additional tasks related to the administration of Adaptive Insights as needed including cost centers (levels structure), G/L structure, and other relevant hierarchies required for planning and reporting&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support users Office Connect use cases and create templates within Adaptive to standardize reporting&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications &amp;amp; Education&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;5+ years of relevant experience required&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;2+ years adaptive implementation required&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Workday and ERP integration experience required&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;NetSuite experience a plus&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong interpersonal skills; team player and solid communicator (written and verbal skills)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;High Proficiency in MS Office Suite (Excel and Word) a plus&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to organize and prioritize responsibilities effectively in order to meet deadlines, and possess a willingness to take on new challenges.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strategic thinker with an attention to detail.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to take complete ownership of projects and drive them through completion to grow with the Company&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Preferred location - Dallas/Plano, but open to Chicago, Atlanta and Seattle/Bellevue.&amp;nbsp; Commutable distance to a Flexport office.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Sr. Adaptive Insights Systems Analyst

&lt;div&gt;&lt;b&gt; To apply please visit: &lt;/b&gt;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;b&gt;&lt;a href=&quot;https://jobs.careerstaffing.net/job-detail/152199/senior-data-management-analyst&quot; class=&quot;postings-link&quot;&gt;https://jobs.careerstaffing.net/job-detail/152199/senior-data-management-analyst&lt;/a&gt;&lt;/b&gt;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;**Open to  Raleigh NC; Dallas TX; Summit NJ; NYC NY;   CHANDLER, AZ &lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;Trade Surveillance Technical Analyst role will be responsible for assisting with the technology planning, delivery and embedding of a new third-party Trade Surveillance solution in US/EMEA. The successful candidate will be able to leverage their expertise with relevant international regulations such as MAD/MAR and the regulatory environment within capital markets. The candidate should have broad experience in technology delivery, ideally including the implementation of third-party and cloud-hosted solutions. The role will also cover tactical enhancements to existing solutions and rationalization of the trade surveillance estate, there may also be opportunities to work across other surveillance solutions.&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;The position will form part of Data Engineering team working with the local Compliance function and within a global technology team, largely based in the US. The candidate will be expected to contribute to vendor management and liaise with vendor staff located in the US and UK. The scope of this role will be focused on EMEA deployment but the system will be rolled out globally and so the role will also require to understand and factor in global requirements.&lt;/div&gt;&lt;div&gt;The candidate will be required to ensure that the project complies with all company policies regarding the management of third-party solutions, Information Security and the Software Development Lifecycle. The candidate should have strong experience working in an Agile environment and have excellent business analysis, communication, and organizational skills. The role will require strategic design and mapping of business requirements and solutions to system/technical requirements.&lt;/div&gt;&lt;div&gt;Develop and lead programs, initiatives for data quality, governance, and metadata activities. Design and conduct complex analysis to identify and remediate data quality or integrity issues and to identify and remediate process or control gaps . Analyze, assess, and test data controls and data systems to ensure quality and risk compliance standards are met. Identify data quality metrics and executes data quality audits to benchmark the state of data quality. Adhere to data governance standards and procedures. Develop recommendations for optimal approaches to resolve data quality issues. Develop and implement plans for assessing the quality of new data sources. Lead project teams and mentor less experienced staff members. Drive planning and coordination on low to medium sized remediation efforts, acting as central point of contact. Leverage domain expertise and data, business, or process analysis to inform and support solution design. Consult with clients to assess the current state of data and metadata quality within area of assigned responsibility. Participate in cross-functional groups to develop companywide data governance strategies. Provide input into communication routines with stakeholders, business partners, and experienced leaders.&lt;/div&gt;&lt;div&gt;Required:&lt;/div&gt;&lt;div&gt;Data Analysis, Business Analysis, Project Management&lt;/div&gt;&lt;div&gt;Broad experience in technology delivery&lt;/div&gt;&lt;div&gt;Expertise with relevant international regulations such as MAD/MAR and the regulatory environment within capital markets&lt;/div&gt;&lt;div&gt;Banking, Compliance experience and good understanding of Trade Life cycle&lt;/div&gt;&lt;div&gt;Good understanding of Agile/Scrum methodologies&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;Nice to have:&lt;/div&gt;&lt;div&gt;Writing complex SQL queries &amp;amp; understanding of DBs like Oracle, SQL &amp;amp; big data platforms&lt;/div&gt;&lt;div&gt;Implementation of third-party and cloud-hosted solutions&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;4+ years of Data Management, Business Analysis, Analytics, Project Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.&lt;/div&gt;&lt;div&gt;&lt;b&gt; To apply please visit: &lt;/b&gt;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;b&gt;&lt;a href=&quot;https://jobs.careerstaffing.net/job-detail/152199/senior-data-management-analyst&quot; class=&quot;postings-link&quot;&gt;https://jobs.careerstaffing.net/job-detail/152199/senior-data-management-analyst&lt;/a&gt;&lt;/b&gt;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;

Senior Data Management Analyst

&lt;p&gt;&lt;strong&gt;THE ROLE&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In this role, you will &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;leverage AI software like Tethr, customer satisfaction scores, and process improvement details in support of operational performance improvement. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will also work closely with our Operations and Data Analytics teams to leverage data and insights to support associate improvement and improve the Member experience.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;RESPONSIBILITIES&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Performs regular root cause analysis with various tools to determine the key&lt;/span&gt; &lt;span style=&quot;font-weight: 400;&quot;&gt;drivers behind Member satisfaction performance&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Works closely with the Operations &amp;amp; Data Analytics teams to leverage data and&lt;/span&gt; &lt;span style=&quot;font-weight: 400;&quot;&gt;insights with the largest impact (CSAT/DSAT, etc)&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partner with operational leaders on priorities, evaluations, insights, learnings, and actions including following up on results&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Designs and builds insight-driven tools, reports, and dashboards that provide&lt;/span&gt; &lt;span style=&quot;font-weight: 400;&quot;&gt;real-time and easy access to Member feedback across the organization&lt;/span&gt;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Analyze business metrics, Member feedback, and KPIs across multiple data&lt;/span&gt; &lt;span style=&quot;font-weight: 400;&quot;&gt;sources&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flag issues across policy, process, procedure, tool, and other factors to prevent failure modes and to support improvements&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Proposes training, support, materials, and shadowing to meet or exceed goals&lt;/span&gt; &lt;span style=&quot;font-weight: 400;&quot;&gt;across the Support organization&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Facilitate the implementation of performance improvement initiatives in&lt;/span&gt; &lt;span style=&quot;font-weight: 400;&quot;&gt;collaboration with operational leaders to drive improvement in associate&lt;/span&gt; &lt;span style=&quot;font-weight: 400;&quot;&gt;performance&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Participate in, and contribute to, any new policy training to ensure all policies are understood&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Develop process improvements to enhance overall data quality.&lt;/span&gt;&amp;nbsp;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Benchmark support reviews to ensure alignment, accuracy, and consistency&lt;/span&gt; &lt;span style=&quot;font-weight: 400;&quot;&gt;across grading teams.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Perform other duties as assigned by the direct manager or other members of the management team in support of improvements&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;QUALIFICATIONS&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Analytical orientation - sees problems through data and leverages reporting and analysis to drive action and evaluate results&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong understanding of Zendesk and Zendesk reporting&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with using Customer Service AI Software&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with data visualization tools&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Able to work independently and prioritize to meet deadlines&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Solicits feedback and makes improvements where necessary&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Excellent written and verbal communication skills including working with business partners in other departments to share information + best practices &lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Excellent documentation and organizational skills&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Organized and able to prioritize work to best benefit the associates and Members &lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A personable and empathetic team player who is passionate about Peloton &lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Someone who thrives in a fast-paced, self-starter dynamic environment &lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Demonstrates behaviors that clearly align with Peloton’s 5 core values&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;ABOUT PELOTON:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, &lt;a href=&quot;https://blog.onepeloton.com/peloton-pledge-first-steps/&quot; target=&quot;_blank&quot; data-saferedirecturl=&quot;https://www.google.com/url?q=https://blog.onepeloton.com/peloton-pledge-first-steps/&amp;amp;source=gmail&amp;amp;ust=1616525877601000&amp;amp;usg=AFQjCNHCmT6cWKgVwlmNA5nn_j9ea5oIDg&quot;&gt;here&lt;/a&gt;.&lt;/p&gt;
&lt;div&gt;
&lt;div id=&quot;inclusion_initiative_modal&quot; data-modal-title=&quot;DEI Statement&quot; data-provides=&quot;controlled_modal&quot;&gt;
&lt;div&gt;
&lt;div&gt;
&lt;div&gt;“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;p&gt;Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&amp;nbsp;If you would like to request any accommodations from application through to interview, please email:&amp;nbsp;&amp;nbsp;&lt;a href=&quot;mailto:applicantaccommodations@onepeloton.com&quot; target=&quot;_blank&quot;&gt;applicantaccommodations@onepeloton.com&lt;/a&gt;&lt;/p&gt;
&lt;div&gt;&lt;strong&gt;Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.&lt;/strong&gt;&lt;/div&gt;
&lt;p&gt;&lt;em&gt;Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted &lt;a href=&quot;https://www.onepeloton.com/careers&quot; target=&quot;_blank&quot;&gt;here&lt;/a&gt; on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an&amp;nbsp;@&lt;a href=&quot;http://onepeloton.com/&quot; target=&quot;_blank&quot; data-saferedirecturl=&quot;https://www.google.com/url?q=http://onepeloton.com/&amp;amp;source=gmail&amp;amp;ust=1621105551423000&amp;amp;usg=AFQjCNF-fY6CJkJ46RYRywQS-SCruPDtCQ&quot;&gt;onepeloton.com&lt;/a&gt;&amp;nbsp;email address.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;If you have&amp;nbsp;any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email&amp;nbsp;&lt;a href=&quot;mailto:applicantaccommodations@onepeloton.com&quot; target=&quot;_blank&quot;&gt;applicantaccommodations@onepeloton.com&lt;/a&gt;&amp;nbsp;before taking any further action in relation to the correspondence.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.&lt;/em&gt;&lt;/p&gt;&lt;/div&gt;

Performance Analyst

&lt;p&gt;Peloton’s IT organization is seeking an experienced &lt;strong&gt;Business Systems Analyst&lt;/strong&gt; to play a key role in supporting the marketing teams as we continue to grow. You will gather information across the organization and ensure follow up and updates are accurate and documented. You should feel comfortable analyzing, diagnosing and shaping IT process problems, while developing business requirements for strategic projects and continuous improvement.&lt;/p&gt;
&lt;p&gt;The &lt;strong&gt;Business Systems Analyst, Field Service Technology&lt;/strong&gt; will be accountable for IT’s core field operations and delivery services, including automation, integration and international expansion.&amp;nbsp; This role offers a unique opportunity to be a part of an evolving IT organization, a results oriented and driven global organization with ownership over a portfolio that delivers direct value to the Member&lt;br&gt;Experience stakeholders. The ideal profile of this position calls for a flexible and well-rounded individual, someone who is self-motivated, detailed oriented, collaborative, and has strong customer relationship management skills.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Partner with Global and local field operations and scheduling center communities to ensure a&lt;br&gt;complete understanding of requirements and quality in the delivery of business solutions.&lt;/li&gt;
&lt;li&gt;Form strong working relationships with the teams that run the core field service and scheduling&lt;br&gt;processes locally, regionally and globally&lt;/li&gt;
&lt;li&gt;Form strong working relationships with your Peloton peers and across the IT organization&lt;/li&gt;
&lt;li&gt;Document and analyze current business processes and underlying systems/applications.&lt;/li&gt;
&lt;li&gt;Critically evaluate information gathered and recommend alternative solutions&lt;/li&gt;
&lt;li&gt;Monitor project progress, identify and escalate potential project risks and delays to management&lt;/li&gt;
&lt;li&gt;Communicate and collaborate effectively with technical staff and business users&lt;/li&gt;
&lt;li&gt;Coordinate and lead discussions to ensure understanding and alignment to projects and initiatives&lt;/li&gt;
&lt;li&gt;Recognize the relationship, dependencies and their impact to projects&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Basic Job Requirements, Education or Certifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;3+ years of overall IT experience&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Minimum of a Bachelor&#x27;s degree in a related field&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Work Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years of related experience in a business analyst or equivalent role&lt;/li&gt;
&lt;li&gt;Proven ability to facilitate communication and provide support to both the business and technology team members in challenging technical, custom and package software implementation projects on a global level&lt;/li&gt;
&lt;li&gt;Must have experience working simultaneously with multiple stakeholders, sponsors, and business partners, exhibiting an ability to prioritize multiple responsibilities.&lt;/li&gt;
&lt;li&gt;Fluent in English (written and verbal) – other language skills would be beneficial&lt;/li&gt;
&lt;li&gt;Prior Global Experience&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Technical Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong quantitative skills, attention to detail, critical thinking, and the ability to support multiple&lt;br&gt;projects simultaneously.&lt;/li&gt;
&lt;li&gt;Experience documenting and analyzing processes, procedures, and/or policies.&lt;/li&gt;
&lt;li&gt;Balance of strong business process knowledge and experience implementing mix of custom and&lt;br&gt;package software to meet business needs&lt;/li&gt;
&lt;li&gt;Common knowledge of field service and scheduling software packages like &lt;strong&gt;Field Service Lightning, Click Software or Service Max&lt;/strong&gt;.&lt;/li&gt;
&lt;li&gt;Experience with Jira and Confluence.&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;ABOUT PELOTON:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, &lt;a href=&quot;https://blog.onepeloton.com/peloton-pledge-first-steps/&quot; target=&quot;_blank&quot; data-saferedirecturl=&quot;https://www.google.com/url?q=https://blog.onepeloton.com/peloton-pledge-first-steps/&amp;amp;source=gmail&amp;amp;ust=1616525877601000&amp;amp;usg=AFQjCNHCmT6cWKgVwlmNA5nn_j9ea5oIDg&quot;&gt;here&lt;/a&gt;.&lt;/p&gt;
&lt;div&gt;
&lt;div id=&quot;inclusion_initiative_modal&quot; data-modal-title=&quot;DEI Statement&quot; data-provides=&quot;controlled_modal&quot;&gt;
&lt;div&gt;
&lt;div&gt;
&lt;div&gt;“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;p&gt;Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&amp;nbsp;If you would like to request any accommodations from application through to interview, please email:&amp;nbsp;&amp;nbsp;&lt;a href=&quot;mailto:applicantaccommodations@onepeloton.com&quot; target=&quot;_blank&quot;&gt;applicantaccommodations@onepeloton.com&lt;/a&gt;&lt;/p&gt;
&lt;div&gt;&lt;strong&gt;Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.&lt;/strong&gt;&lt;/div&gt;
&lt;p&gt;&lt;em&gt;Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted &lt;a href=&quot;https://www.onepeloton.com/careers&quot; target=&quot;_blank&quot;&gt;here&lt;/a&gt; on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an&amp;nbsp;@&lt;a href=&quot;http://onepeloton.com/&quot; target=&quot;_blank&quot; data-saferedirecturl=&quot;https://www.google.com/url?q=http://onepeloton.com/&amp;amp;source=gmail&amp;amp;ust=1621105551423000&amp;amp;usg=AFQjCNF-fY6CJkJ46RYRywQS-SCruPDtCQ&quot;&gt;onepeloton.com&lt;/a&gt;&amp;nbsp;email address.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;If you have&amp;nbsp;any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email&amp;nbsp;&lt;a href=&quot;mailto:applicantaccommodations@onepeloton.com&quot; target=&quot;_blank&quot;&gt;applicantaccommodations@onepeloton.com&lt;/a&gt;&amp;nbsp;before taking any further action in relation to the correspondence.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.&lt;/em&gt;&lt;/p&gt;&lt;/div&gt;

Field Service Technology Systems Analyst (Salesforce FSL)

&lt;p&gt;&lt;strong&gt;IT Business Analyst - ERP Order Management System (SAP SD)&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Enterprise Systems Finance IT team, part of the broader CIO organization, is looking for a proactive and collaborative self-starter to support the team’s mission to establish a best in class Order Management solution through the implementation of our &lt;/span&gt;&lt;strong&gt;new SAP ERP application&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;. This will be achieved through developing a deep understanding of our Order processes and configuring &lt;/span&gt;&lt;strong&gt;SAP ERP Order Management modules (SD)&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; to support our business. You will interact with multiple stakeholders across the organization and will be instrumental in furthering the team’s mission.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This role offers a unique opportunity to be a part of an evolving business systems team in a high-growth global organization. You will have the opportunity to design, build and implement best practice&lt;/span&gt;&lt;strong&gt; Order Management processes&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;. You will be part of a small team of business analysts ensuring standards across our order transactions.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who you are:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have the ability to analyze business problems and develop both long-term sustainable solutions and also quick tactical solutions;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You can articulate complex concepts in a way that is understandable to non-technical stakeholders;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have excellent analysis and critical reasoning skills;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You are a proactive problem solver, even in areas of uncertainty and ambiguity;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You possess strong collaboration skills and approach problems with positive intent while driving towards resolution;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have the ability to simplify strategy into simple actions;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You empower and inspire your colleagues to take action and embrace the mindset that, &quot;Together we can”; and&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You are curious and are not afraid to dig deep and look in places that others ignore.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Be part of a small team of analysts that prepare Order Management design documents, configuration, testing plans, validation of results and training materials using approved tools, templates and methods&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Design best in class processes and solutions for the various stakeholders in Member Experience, Finance and Quote to Order&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Build the solution and guide business users in the areas of Order to Cash, Returns and Exchanges, Warranty Management, and Service Orders&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work closely with cross domain IT teams and business partners efforts to develop and test any cross functional solutions&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Understand and document business requirements; analyze existing and/or new information and applications; propose potential solutions; and execute selected technology solutions&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Use reporting tools to analyze data to inform solution design, build swim lanes when necessary&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Drive root-functional root cause analysis where issues are noted and be the enterprise systems champion for prioritization and remediation;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Where remediation has been planned, lead the following:&lt;/span&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Documentation and analysis of current business processes, including the underlying systems/applications.&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Gathering and documentation of business requirements in collaboration with stakeholders;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Translation of business requirements into functional specifications;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Supporting cross-functional teams with solution design.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Facilitate consistent adoption of best practices, policies, and standards.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Develop strong working relationships with your Enterprise Systems and business peers as well as across the wider Peloton teams;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Communicate and collaborate effectively with technical peers and business users&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Basic Job Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Minimum 5 years’ hands-on experience in &lt;/span&gt;&lt;strong&gt;SAP Order Management modules with knowledge of Order to Cash, Service Orders, Payment Card Processing&lt;/strong&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Lead process design sessions with Business teams.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Knowledge of Order and Service Management in &lt;/span&gt;&lt;strong&gt;SAP S/4Hana&lt;/strong&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;strong&gt;SAP SD experience&lt;/strong&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Bachelor’s degree or equivalent required.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to contribute to projects with a cross functional team, external resource management, teamwork, commitment management.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong verbal and written communication skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong analytical and critical thinking skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Adept and proactive at problem-solving and conflict resolution&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Excellent organization and time management skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to work well under pressure; manage tight deadlines and situations where conflicting priorities arise&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At least one full-lifecycle implementations&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Proficient in Excel&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Advanced degree in Information Technology or equivalent experience&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Retail or manufacturing experience&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Agile (SCRUM) experience&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Software development in a programming language&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;SAP S/4 Hana experience&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;eCommerce Experience&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;ABOUT PELOTON:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, &lt;a href=&quot;https://blog.onepeloton.com/peloton-pledge-first-steps/&quot; target=&quot;_blank&quot; data-saferedirecturl=&quot;https://www.google.com/url?q=https://blog.onepeloton.com/peloton-pledge-first-steps/&amp;amp;source=gmail&amp;amp;ust=1616525877601000&amp;amp;usg=AFQjCNHCmT6cWKgVwlmNA5nn_j9ea5oIDg&quot;&gt;here&lt;/a&gt;.&lt;/p&gt;
&lt;div&gt;
&lt;div id=&quot;inclusion_initiative_modal&quot; data-modal-title=&quot;DEI Statement&quot; data-provides=&quot;controlled_modal&quot;&gt;
&lt;div&gt;
&lt;div&gt;
&lt;div&gt;“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.&lt;/div&gt;
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&lt;p&gt;Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&amp;nbsp;If you would like to request any accommodations from application through to interview, please email:&amp;nbsp;&amp;nbsp;&lt;a href=&quot;mailto:applicantaccommodations@onepeloton.com&quot; target=&quot;_blank&quot;&gt;applicantaccommodations@onepeloton.com&lt;/a&gt;&lt;/p&gt;
&lt;div&gt;&lt;strong&gt;Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.&lt;/strong&gt;&lt;/div&gt;
&lt;p&gt;&lt;em&gt;Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted &lt;a href=&quot;https://www.onepeloton.com/careers&quot; target=&quot;_blank&quot;&gt;here&lt;/a&gt; on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an&amp;nbsp;@&lt;a href=&quot;http://onepeloton.com/&quot; target=&quot;_blank&quot; data-saferedirecturl=&quot;https://www.google.com/url?q=http://onepeloton.com/&amp;amp;source=gmail&amp;amp;ust=1621105551423000&amp;amp;usg=AFQjCNF-fY6CJkJ46RYRywQS-SCruPDtCQ&quot;&gt;onepeloton.com&lt;/a&gt;&amp;nbsp;email address.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;If you have&amp;nbsp;any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email&amp;nbsp;&lt;a href=&quot;mailto:applicantaccommodations@onepeloton.com&quot; target=&quot;_blank&quot;&gt;applicantaccommodations@onepeloton.com&lt;/a&gt;&amp;nbsp;before taking any further action in relation to the correspondence.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.&lt;/em&gt;&lt;/p&gt;&lt;/div&gt;

IT Business Analyst - ERP Order Management System (SAP SD)

Within Merchant Services, the Global Small Business (SMB) organizationis responsible for driving payments innovation and growth through strategic partnerships as well as direct merchant acquisition designed to address the unique needs of small businesses. The new SMB Operations organization will be responsible for driving operational efficiencies in order to deliver on our business objectives while ensuring our customer experience is best in class. In order to unlock the combined value and full potential of multi-channel, multi-product organization we are creating a Revenue Operations team. The Revenue Operations team will be responsible for measuring the end-to-end customer funnel through lead to activation through ramp, identifying what is working and opportunity areas. Once tracking is in place the team will partner cross-functionally to track the impact of new strategies to improve the end-to-end funnel.&lt;p&gt;The team will partner with data and analytics, business management teams and more to understand what tracking exists today and then using the latest technology and best practices create new source of truth reporting for the SMB funnel from lead to live. Optimization initiatives will be led by the cross-functional partners including: Marketing, Sales, Operations, etc. This team will be responsible for measuring the effectiveness of those initiatives to improve the customer experience, drive operational efficiencies and grow revenue.&lt;p&gt;Principal Duties &amp; Responsibilities&lt;br&gt;     * Plan and develop required analytic projects in response to Merchant Services - Small Business analytics strategy and roadmap&lt;br&gt;     * Execute analytical projects as an individual contributor&lt;br&gt;     * Focus on delivering actionable recommendations to merchants on how to optimize their payment performance (authorizations, charge backs, cost of payments)&lt;br&gt;     * Work on cross LOB projects to provide insights on new product offerings that can maximize growth opportunities.&lt;br&gt;     * Deliver deep, actionable consumer insights that support merchant&#x27;s growth agenda&lt;br&gt;     * Develop visualizations of analytics insights in Tableau (for consumption of relevant stakeholders)&lt;br&gt;     * Contribute to &quot;productization&quot; analytical insights in collaboration with cross-functional teams&lt;br&gt;     * Develop new analytical modeling methods and/or tools as required&lt;br&gt;     * Work with business domain experts and application developers to identify data relevant for analysis&lt;br&gt;     * Create data definitions for new database file/table development and/or changes to existing ones as needed for analysis&lt;br&gt;     * In conjunction with data owners and department managers, contribute to the development of data models for analytics&lt;br&gt;     * Collaborate with unit managers, end users, development staff, and other stakeholders to integrate data mining results with existing systems&lt;br&gt;     * Apply quality assurance best practices for analytics services&lt;br&gt;     * Adhere to change control and testing processes for modifications to analytical model&lt;br&gt;     * Ability to analyze and summarize results and present/defend data-drive recommendations to executive leadership&lt;p&gt;Experience&lt;br&gt;     * 5+ years of working in large and medium project teams, as a contributing member in self-directed roles&lt;br&gt;     * Bachelor&#x27;s Degree; Advance Degree preferred&lt;br&gt;     * Expertise in data mining, quantitative research techniques, theories, principles, and practices&lt;br&gt;     * Experience in the payments industry and/or technology-enabled industries&lt;br&gt;     * In-depth understanding of the payments value chain (merchants, brands, acquirers, networks, issuers) and associated data assets - or in-depth understanding of consumer insights&lt;br&gt;     * Deep experience across the full range of database and business intelligence tools (especially SQL on Hadoop (Hive, Impala) and Tableau); publishing and presenting information in an engaging way&lt;br&gt;     * Ability for rapid prototyping in Tableau&lt;br&gt;     * Data Science experience in R, Python is a plus&lt;br&gt;     * Intensive, recent experience in assessing and sourcing data needs&lt;br&gt;     * Strong familiarity and experience with data preparation and processing - such as assessment of data quality, new variable creation, variable selection, etc. Detailed orientation and a commitment to innovation&lt;p&gt;Skill Requirements&lt;br&gt;     * Strong interpersonal and communication skills, ability to work across functions as well as with outside parties to ensure alignment and timely implementation of initiatives&lt;br&gt;     * Ability to build trust-based relationships&lt;br&gt;     * Strong aptitude for technical concepts and ideas&lt;br&gt;     * Ability to work well within deadlines&lt;br&gt;     * Executive presence and presentation skills&lt;br&gt;     * Strong written and oral communication skills&lt;br&gt;     * Understanding &quot;deep data&quot; environments, ideally with a Merchant mindset&lt;br&gt;     * High achievement orientation with ability to lead and motivate others around results&lt;br&gt;     * Strong presence and ability to convey complex information clearly&lt;br&gt;     * Proven progressive leadership, management, execution, coaching, and influencing skills&lt;br&gt;     * Strategic thinker with proven ability to execute a change agenda&lt;p&gt;JPMorgan Chase &amp; Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&#x27;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.&lt;p&gt;We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants&#x27; and employees&#x27; religious practices and beliefs, as well as any mental health or physical disability needs.&lt;p&gt;The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the &quot;WELL Health-Safety Rating&quot; for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.&lt;br&gt;As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm&#x27;s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.&lt;p&gt;Equal Opportunity Employer/Disability/Veterans&lt;/p&gt;

JPM Payments - Merchant Services - Global SMB Revenue Operations Data Scientist - VP

The Cybersecurity Intelligence Group (CIG) holds the global mandate for JPMC&#x27;s cyber intelligence collection, analysis, and dissemination of finished products to the firm&#x27;s Cybersecurity &amp; Technology Controls teams, lines of business, and overall executive decision makers. The team is also responsible for tracking threats and incidents involving the firm&#x27;s third-party suppliers, subsidiaries, and key clients to address events such as intrusions, malware, DDoS, unauthorized access, insider attacks, and loss of proprietary information. This includes developing a deep understanding of global threat actors and their tactics, techniques, and procedures employed during cyberattacks. CIG also plays an integral role in the alerting, response, and mitigation of incidents at JPMC and works closely with other internal teams and external partners to mitigate risk to the firm.&lt;p&gt;CIG&#x27;s Malware Analysis and Active Defense component conducts technical research in support of the above goals. As a Senior Malware Analyst / Reverse Engineer you&#x27;ll perform complex static and dynamic analysis of malicious code identified through internal investigations and from external sources ranging from commodity malware to Advanced Persistent Threat (APT) nation-state malware. We&#x27;re looking for a self-motivated individual with a proven track record in reverse engineering malware and an insatiable curiosity towards all things Cyber to join our team.&lt;p&gt;Key responsibilities:&lt;p&gt;Conducting malware analysis and reverse engineering of suspicious code&lt;p&gt;Performing deep dive technical analysis of cyberattack tactics, techniques, and procedures (TTPs)&lt;p&gt;Developing signatures to identify malware families, actor techniques, and other noteworthy code sequences&lt;p&gt;Automating malware analysis and intelligence gathering processes&lt;p&gt;Hunting for novel samples, indicators of compromise (IOCs), and actor TTPs in internal and external datasets&lt;p&gt;Researching threats, vulnerabilities, and exploits to enhance monitoring and detection capabilities&lt;p&gt;Partnering with the Incident Response (IR) teams to understand incidents and support technical analysis of malicious cyber events&lt;p&gt;Documenting and presenting findings in comprehensive technical analysis reports&lt;p&gt;Communicating effectively with business representatives, technology specialists, and vendors&lt;p&gt;Assisting peer analysts in the production and dissemination of intelligence reports&lt;p&gt;Contributing technical expertise and Cybersecurity perspectives to discussions regarding JPMC global technology infrastructure&lt;p&gt;Desired Qualifications:&lt;p&gt;A proven track record in reverse engineering malware and a n insatiable curiosity towards all things Cyber&lt;p&gt;Experience with debuggers, disassemblers, and other malware analysis tools (i.e. IDA Pro, Ghidra)&lt;p&gt;Coding (scripting) experience (i.e. Python, C, JavaScript, VBScript, etc.)&lt;p&gt;Prior background in Forensics, Log Analysis, Incident Response, Threat Intelligence, and / or Security Research&lt;p&gt;Knowledge in Operating Systems (i.e. Windows, Linux, Mac, Mobile), processor architectures (i.e. x86, x64), and computer networking&lt;p&gt;Experience in developing both tactical and strategic tools and capabilities&lt;p&gt;Strong written and verbal communication skills; ability to understand complex problems while formally presenting them simplistically.&lt;p&gt;Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors.&lt;p&gt;5+ years of professional experience in Information Technology&lt;p&gt;3+ years of professional experience in malware analysis / reverse engineering&lt;p&gt;Bachelor&#x27;s Degree in Computer Science or related field or equivalent experience&lt;p&gt;JPMorgan Chase &amp; Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&#x27;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.&lt;p&gt;We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants&#x27; and employees&#x27; religious practices and beliefs, as well as any mental health or physical disability needs.&lt;p&gt;The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the &quot;WELL Health-Safety Rating&quot; for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.&lt;br&gt;As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm&#x27;s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.&lt;p&gt;Equal Opportunity Employer/Disability/Veterans&lt;/p&gt;

Senior Malware Analyst / Reverse Engineer

Our Global Technology Infrastructure (GTI) group is a team rewarded with innovators who love technology as much as you do. Together, you&#x27;ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You&#x27;ll work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive.&lt;p&gt;A fundamental corner stone for this vision is to enable a consistent, reliable, and standardized monitoring, observability, and telemetry platform. The platform will enable events, logs, metrics, traces, and alerts to make machine and application data accessible, usable, and valuable to everyone.&lt;p&gt;To that end, we are seeking an experienced Data Engineer and Analyst to work in the Monitoring, Observability, and Telemetry product organization that will support JP Morgan Chase&#x27;s four cloud strategy. The platform will support telemetry across the private cloud ecosystem, called Gaia Cloud, and the public clouds Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.&lt;p&gt;Primary Responsibilities&lt;br&gt;     * Analyze and transform the Gaia Telemetry product/platform data into insights that drive business value&lt;br&gt;     * Identify trends to support executive and platform decisions through data visualization and data modelling&lt;br&gt;     * Automate data collection for billing (outgoing) and providing analytics and consumption insights on the month-to-month billing data&lt;br&gt;     * Analyze and transform the billing (incoming) into insights and opportunities for cost reduction&lt;br&gt;     * Work closely with telemetry leadership team to determine analytics needs and drive delivery&lt;p&gt;     * Develop key performance metrics tied to our transformation and KPI&#x27;s and effectively communicate monthly progress&lt;br&gt;     * Proactively analyze trends, research issues, and respond to inquiries&lt;p&gt;Qualifications:&lt;br&gt;     * Bachelor&#x27;s degree in Data Science, Finance, Accounting, Mathematics, Engineering, or related majors&lt;br&gt;     * 8+ years of related experience (e.g., Financial Planning, Data Analysis). Technology or digital experience preferred&lt;p&gt;     * Excellent interpersonal and communication skills, both written and verbal and the ability to influence and gain trust of executive management&lt;br&gt;     * Ability to work effectively in a matrixed and rapidly change environment&lt;br&gt;     * Exceptional time management, multi-tasking, and prioritization skills essential&lt;br&gt;     * Ability to interact effectively with peers and senior management&lt;br&gt;     * Outstanding Microsoft office skills (PowerPoint, Excel)&lt;p&gt;     * Able to Utilize analytical tools such as QlikView, Tableau, Jupyter Notebook, PowerBi, Alteryx, and Excel&lt;br&gt;     * Working knowledge of Scikit-learn, TensorFlow, and Keras&lt;p&gt;JPMorgan Chase &amp; Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&#x27;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.&lt;p&gt;We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants&#x27; and employees&#x27; religious practices and beliefs, as well as any mental health or physical disability needs.&lt;p&gt;Equal Opportunity Employer/Disability/Veterans&lt;/p&gt;

Data Engineer and Analyst

Within Merchant Services, the Global Small Business (SMB) organizationis responsible for driving payments innovation and growth through strategic partnerships as well as direct merchant acquisition designed to address the unique needs of small businesses. The new SMB Operations organization will be responsible for driving operational efficiencies in order to deliver on our business objectives while ensuring our customer experience is best in class. In order to unlock the combined value and full potential of multi-channel, multi-product organization we are creating a Revenue Operations team. The Revenue Operations team will be responsible for measuring the end-to-end customer funnel through lead to activation through ramp, identifying what is working and opportunity areas. Once tracking is in place the team will partner cross-functionally to track the impact of new strategies to improve the end-to-end funnel.&lt;p&gt;The team will partner with data and analytics, business management teams and more to understand what tracking exists today and then using the latest technology and best practices create new source of truth reporting for the SMB funnel from lead to live. Optimization initiatives will be led by the cross-functional partners including: Marketing, Sales, Operations, etc. This team will be responsible for measuring the effectiveness of those initiatives to improve the customer experience, drive operational efficiencies and grow revenue.&lt;p&gt;Principal Duties &amp; Responsibilities&lt;br&gt;     * Plan and develop required analytic projects in response to Merchant Services - Small Business analytics strategy and roadmap&lt;br&gt;     * Execute analytical projects as an individual contributor&lt;br&gt;     * Focus on delivering actionable recommendations to merchants on how to optimize their payment performance (authorizations, charge backs, cost of payments)&lt;br&gt;     * Work on cross LOB projects to provide insights on new product offerings that can maximize growth opportunities.&lt;br&gt;     * Deliver deep, actionable consumer insights that support merchant&#x27;s growth agenda&lt;br&gt;     * Develop visualizations of analytics insights in Tableau (for consumption of relevant stakeholders)&lt;br&gt;     * Contribute to &quot;productization&quot; analytical insights in collaboration with cross-functional teams&lt;br&gt;     * Develop new analytical modeling methods and/or tools as required&lt;br&gt;     * Work with business domain experts and application developers to identify data relevant for analysis&lt;br&gt;     * Create data definitions for new database file/table development and/or changes to existing ones as needed for analysis&lt;br&gt;     * In conjunction with data owners and department managers, contribute to the development of data models for analytics&lt;br&gt;     * Collaborate with unit managers, end users, development staff, and other stakeholders to integrate data mining results with existing systems&lt;br&gt;     * Apply quality assurance best practices for analytics services&lt;br&gt;     * Adhere to change control and testing processes for modifications to analytical model&lt;br&gt;     * Ability to analyze and summarize results and present/defend data-drive recommendations to executive leadership&lt;p&gt;Experience&lt;br&gt;     * 5+ years of working in large and medium project teams, as a contributing member in self-directed roles&lt;br&gt;     * Bachelor&#x27;s Degree; Advance Degree preferred&lt;br&gt;     * Expertise in data mining, quantitative research techniques, theories, principles, and practices&lt;br&gt;     * Experience in the payments industry and/or technology-enabled industries&lt;br&gt;     * In-depth understanding of the payments value chain (merchants, brands, acquirers, networks, issuers) and associated data assets - or in-depth understanding of consumer insights&lt;br&gt;     * Deep experience across the full range of database and business intelligence tools (especially SQL on Hadoop (Hive, Impala) and Tableau); publishing and presenting information in an engaging way&lt;br&gt;     * Ability for rapid prototyping in Tableau&lt;br&gt;     * Data Science experience in R, Python is a plus&lt;br&gt;     * Intensive, recent experience in assessing and sourcing data needs&lt;br&gt;     * Strong familiarity and experience with data preparation and processing - such as assessment of data quality, new variable creation, variable selection, etc. Detailed orientation and a commitment to innovation&lt;p&gt;Skill Requirements&lt;br&gt;     * Strong interpersonal and communication skills, ability to work across functions as well as with outside parties to ensure alignment and timely implementation of initiatives&lt;br&gt;     * Ability to build trust-based relationships&lt;br&gt;     * Strong aptitude for technical concepts and ideas&lt;br&gt;     * Ability to work well within deadlines&lt;br&gt;     * Executive presence and presentation skills&lt;br&gt;     * Strong written and oral communication skills&lt;br&gt;     * Understanding &quot;deep data&quot; environments, ideally with a Merchant mindset&lt;br&gt;     * High achievement orientation with ability to lead and motivate others around results&lt;br&gt;     * Strong presence and ability to convey complex information clearly&lt;br&gt;     * Proven progressive leadership, management, execution, coaching, and influencing skills&lt;br&gt;     * Strategic thinker with proven ability to execute a change agenda&lt;p&gt;JPMorgan Chase &amp; Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&#x27;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.&lt;p&gt;We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants&#x27; and employees&#x27; religious practices and beliefs, as well as any mental health or physical disability needs.&lt;p&gt;Equal Opportunity Employer/Disability/Veterans&lt;/p&gt;

Data Analyst Jobs in Plano